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Absolute bull, goes completely against consumer rights. Looks like just another case of someone making stuff up and hoping the customer will believe them which, let's be honest, most probably will.
and help to keep the site free for all
Tesco Scan as you shop !
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Absolute bull, goes completely against consumer rights. Looks like just another case of someone making stuff up and hoping the customer will believe them which, let's be honest, most probably will.
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Not sure how age comes into it. I used it when I was 30 and, if it was available round here, I'd use it now and I'm a couple of months shy of 50.
acetone
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As said on radio this week, the check staff have been told to slow down to encourage you to use self service, mind you if those at our tesco slow down any more, they'll have to be putting it back of the selves.
pitkin2020
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hhmm not really, as already said under consumer law the shelf edge label is an invitation to purchase, the scanner is the same as the checkout technically so if you scan it and its more than the shelf edge label you either agree to buy at that price or you take it up with the store as it could be marked on the shelf wrong or scanner is scanning at wrong price. Either way the store does not legally have to sell it at the price marked on the shelf as it could be a genuine mistake.
Doesn't mean you don't have the right to complain thats a consumers right but the store has no legal obligation to sell you a £5 item for a £1, most supermarkets though will honour it as a goodwill gesture and get the label removed/changed straight away before they have to give anymore away for £1 instead of £5.
Trading standards
The price on display, such as the price on the actual goods, the shelf edge price, the price given in an advertisement or on a website, can form part of what the law describes as 'an invitation to treat'. This means that the price given by the trader forms part of an invitation for you as a prospective buyer to make an offer to buy, which the trader is entitled to either accept or reject. You cannot insist that a trader sells anything at the marked price, whether or not the trader has made a mistake
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No, they don't legally have to sell it at the shelf edge price but nor does the consumer have to buy it at the scanned price. It's not reasonable to expect a customer to inspect every price as the items go through the checkout scanner so they would have every right to return the item afterwards for either a full refund or the price adjusted to the SEL. Either way, the "agree to pay the scanned price" is wrong as that would imply that, If I scan an item with an SEL pri0ce of £1 but the scanner shows £100, I would then be forced to pay8 the £100 which we know to be clearly untrue.
2blue4u
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Rubbish. I would have thought the opposite would be nearer the truth. I'm 50+VAT
with a mind of a nineteen year old 
pitkin2020
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Not really no, didn't say you didn't have the right to refund the item if you weren't happy with the price or even the right to complain. Hence why supermarkets have one of the best refund policies around. Supermarkets don't really follow the law as such as they don't have to sell you the item at the marked price, but I don't know of a single one that won't do it as a goodwill gesture to keep the customer happy,some even go further to keep the customer happy and give you double the difference back for their mistake, again they don't have to. Legally they could say the SEL is a mistake here is your refund if you don't wish to purchase it at the correct price, but customers wouldn't be very happy so they take they hit.
The point is the contract to buy is made upon the scanning, you have every right to decline as the consumer to delete it and put it back, no one has a gun to your head. The store has no legal right to sell it to you at the marked price, same as you have no legal obligation to return or pay extra when you scan a £5 item but it only shows a £1 and you've paid for it and walked out the store, do you complain then, no you got on hotdealsuk and tell everyone so they can go and do the same lol.
As for your example if you scan an item with a shelf edge label of £1 but it comes up with £100 you wouldn't buy it simple as, your not forced to either surely thats just common sense??
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Which was my whole point in that the manager saying that you automatically agree to pay the scanned price, no?
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pitkin2020
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well you do agree to pay the scanned price if you want to continue to buy it, legally. No where in the original post did it say the manager said once you scanned you couldn't change your mind and put it back, which by the sounds of it is what your trying to imply and I can't say i've ever noticed a member of staff stood behind me whilst scanning with a gun "saying you scan it you buy it!!!" come on get real. The point with the scan and shop is you see the price as you scan it so you can make the decision there and then whether to continue with the purchase or not.
its pretty simple, if its marked as a £1 but scans at £5 and you think its pretty obvious it should be infact £5 and your happy to pay that then continue with purchase, but bring it to the stores attention so they can correct the SEL
if you scan it at £5 and don't notice till you later check the receipt and you believe it should in fact be £1 take it back for a refund, if you notice it whilst scanning it bring it to the stores attention.
People seem to have this misconception that the marked price is the legal price when its not, supermarkets haven't exactly helped enforce that though as they always go down the goodwill gesture route to keep the customer happy.
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I think you are over thinking what I said Richard. I know that the marked price is not the legal price. I know all about invitaion to purchase/treat.
My comment was purely on the implication of what the manager was saying in Jonathan's example in that it could mislead to people thinking that, if the scanned price was wrong (an overcharge), they were agreeing to pay it so there was no way of resolving it afterwards.
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I'm just wonering if this discussion would even be happening,
if a £20 item scanned through at £2.
Hands up all those that would rush to customer service to complain................ OK yep got that.
Right now hands up all those that would buy a few more and not say anything ......................
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I'm just wonering if this discussion would even be happening,
if a £20 item scanned through at £2.
Hands up all those that would rush to customer service to complain................ OK yep got that.
Right now hands up all those that would buy a few more and not say anything ......................
Absolutely, human nature.
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Not me
I actually had the this happen recently in Currys with a bag I bought for the bridge camera.
The shelf price was £29.99, it had space for spare batteries and cards, so said I'd have it.
Price scanned in @ £2.99 even when retried so was sold it at that
I actually had the this happen recently in Currys with a bag I bought for the bridge camera.
The shelf price was £29.99, it had space for spare batteries and cards, so said I'd have it.
Price scanned in @ £2.99 even when retried so was sold it at that
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pitkin2020
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Maybe those people shouldn't be allowed out shopping on their own then!!
Quite clearly the manager is implying that if you know what the price is when scanned and you agree to buy it i.e you don't put it back then why would you have the right to complain. You knew the price yet you continued to purchase it and legally that manager is spot on aas by paying for it you completed the contract. Morally though the supermarkets try to please their customers and is why they have such a good refund policy.
Its very similiar to the postage argument on Ebay to be honest where people click to buy a product that may well have a very high postage price but moan about it after, the price is there clear as day if your not happy don't buy it
ecoleman
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Just to clarify the SELs in stores. Whilst the price on the shelf is a invitation to treat and the store is not legally obliged to sell the goods at that price, the store does have a legal obligation to ensure that SELs are correct.
It is a given that humans can make errors and with the vast number of SELs that need changing daily it can only be expected that a few may be missed. Also you have the issue of customers putting things back in the wrong place. It's for this reason that there is no law saying the store must honour the price.
However, should you constantly see a store mis advertising a price, then you certainly could take it up with trading standards.
It is a given that humans can make errors and with the vast number of SELs that need changing daily it can only be expected that a few may be missed. Also you have the issue of customers putting things back in the wrong place. It's for this reason that there is no law saying the store must honour the price.
However, should you constantly see a store mis advertising a price, then you certainly could take it up with trading standards.
pitkin2020
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Correct, but as you say mistake do and will happen and if you found a large quanitity of shopping wasn't matching up with the SEL you would of course have a genuine case with trading standards. In fairness mis priced SEL are only a very small % and its in the stores interest especially where they run a double difference back to get prices correct
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We're obviously interpreting this a different way. Saying you knew the price and continued to purchase it is not the case though. We're talking about where an overcharge is discovered after the event so, in this case, the customer didn't know the price. You don't always spot any price discrepancies as you go around scanning things and it's unreasonable to expect the customer to do so. Also, I don't believe there are any different Ts&Cs where scanned prices are concerned with the hand scanners compared to a conventional checkout.
It's not similar to ebay postage arguments at all though. The postage costs on ebay are what you pay when you go through the checkout process unlke the situation we're discussing where the product is advertised at one price but a different price is charged in the checkout process.
pitkin2020
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So if you don't compare the SEL price with the price on the handheld scanner as you scan how can you say you've been overcharged once you get home, as you will only have the receipt to show you. Obviously if there is huge discrepancy you would notice but pennies you wouldn't. The scanner gives you control as you go so you can check it, unlike at the checkout where your rushing to pack and your comparing the prices with what you remember them to be.
Its not dis similiar at all, the scanner is effectively acting as the checkout as you scanning as you go, able to see whats being added to the receipt and how much it costs as you go, which you can't do with a convential checkout. Your only paying at the end, its already been added to the receipt effectively
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I didn't think we were talking about pennies tbh so we're getting into semantics here.
As for the ebay analogy? No, not similar. As I said, with ebay the advertised postage price is the same as that at checkout. With the scanner, the advertised price (SEL) would be different to the price when scanned. Yes, with the hand scanners, you are able to check prices as you go around but it's very easy to miss a differnce as well, especially if you have other distractions as well.
pitkin2020
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Either way supermarkets have a decent refund policy so if you feel like you been over charged or the SEL doesn't match the charged they will virtually always refund the difference or give you a full refund
braveboy2012
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Back to the lighter side of the thread!
Scan as you shop - none of that 'remove item from bagging area' junk as the stuff stays in the trolley so if you use the self service checkout, this is often easier. Obviously it's aimed at the bigger shop but I've gone back to pick up a scanner for 5 items when all the other queues are too long.
Actually, what am I saying? It's rubbish, don't use it. I like short queues.
That said, we've had so many complaints with Tesco (like 2 day late deliveries!) we have been using Ocado more. Match Tesco offers and deliver when they say they will!
Scan as you shop - none of that 'remove item from bagging area' junk as the stuff stays in the trolley so if you use the self service checkout, this is often easier. Obviously it's aimed at the bigger shop but I've gone back to pick up a scanner for 5 items when all the other queues are too long.
Actually, what am I saying? It's rubbish, don't use it. I like short queues.
That said, we've had so many complaints with Tesco (like 2 day late deliveries!) we have been using Ocado more. Match Tesco offers and deliver when they say they will!
JonathanRyan
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I may have confused people here.
Here's my recollection of what happened......
1. The SEL said a box of blueberries were £1.99
2. I scanned them and happened to notice they were charged at £2.99
3. OF COURSE at that point I have the option to "unscan" the blueberries and put them back - which is what I eventually did.
However, Tesco have a policy that if you are charged an incorrect price by the tills then if you notice it afterwards you get a refund (and I think the product for free). So if this had happened on the till and I'd checked my receipt later I could have gone back next day/week and got a refund.
The lady in the store (I don't think she was the manager - she was from customer service) told me effectively that by using self scan you agree to forfeit this right. So if you don't spot it as you scan (and seriously, who checks everything?) and you check out then you have no recourse. Given that I remember being at customer services once and saw somebody get a full refund on half a bag of sweets because they didn't like them, this seems a little harsh. But my guess is there's no consumer law that covers this - if you pay a price then the law probably assumes you were happy with it.
With my tech head on, it seems interesting that the scanners are apparently using a different PLU from the tills. That seems very odd. Plus, you know, error prone.
Here's my recollection of what happened......
1. The SEL said a box of blueberries were £1.99
2. I scanned them and happened to notice they were charged at £2.99
3. OF COURSE at that point I have the option to "unscan" the blueberries and put them back - which is what I eventually did.
However, Tesco have a policy that if you are charged an incorrect price by the tills then if you notice it afterwards you get a refund (and I think the product for free). So if this had happened on the till and I'd checked my receipt later I could have gone back next day/week and got a refund.
The lady in the store (I don't think she was the manager - she was from customer service) told me effectively that by using self scan you agree to forfeit this right. So if you don't spot it as you scan (and seriously, who checks everything?) and you check out then you have no recourse. Given that I remember being at customer services once and saw somebody get a full refund on half a bag of sweets because they didn't like them, this seems a little harsh. But my guess is there's no consumer law that covers this - if you pay a price then the law probably assumes you were happy with it.
With my tech head on, it seems interesting that the scanners are apparently using a different PLU from the tills. That seems very odd. Plus, you know, error prone.
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pitkin2020
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Tesco terms and conditions on their website state no such thing, although they have very little T&C's for scan and shop in fact.
However technically by scanning it you are in control of seeing the price there and then unlike at a checkout it could be deemed that by accepting it you are in fact completing the contract of the purchase, however again its very unlikely that tesco would refuse you a refund after you've paid it wouldn't be in their interest and they have a very good refund/return policy anyway.
As for a separate PLU for scan and shop I find that highly unlikely as that would require a lot of back end work for scanning of barcodes and why would you implement a 2nd system when you already have one capable of doing the same job?? Can't confirm or deny but doesn't make sense
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I wonder if this written policy could fall foul of the equality act as those with visual impairment, dyslexia etc would be less able to check prices were correct?
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pitkin2020
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Wow it's gone from a member of staff saying it to a customer to a written policy. I thought Chinese whispers only worked when vocally conveying a message not via text.
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Given that, as far as Jonathan's account is concerned, the member of staff said it was part of the conditions of using the scanners, I'd say that it implies there is a written "polcy".