Tesco Scan as you shop !

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My local tesco has been doing this for a while now and it's so much quicker if things go smoothly.
Ok so you get the odd random check that can slow things up a bit but not really a big issue.
So yesterday I pop inot to get some bits I needed and buy a £2 pack of cheese and it comes up with
"security protected, please keep separate to be deactivated"
What the heck !!!!
So I did as instructed and it seems it wasn't secured, so to speak, but they are going to be doing 6000
items very soon.
As there is normally only one person on duty at the check out bit I can see this is going to take forever
whilst they deactivate every item in each trolley.
It was a great idea, the queues went down very quickly and made shopping a lot easier, but suppose it's back to the
normal checkouts now :(
 
I once put some security protected size 2 Pampers in my shopping basket :thinking:
 
Is this the same thing that was tried many many moons ago where you have a barcode scanner on your trolley? I have never actually seen it in practise. How do they actually check you have scanned the right stuff?
 
Sainsbury have been doing it a goodly while now too.
I've never used it though.
 
DorsetDude said:
Its good they get the customers to do their job and somehow convince us its to our benefit at the same time isnt it. Just put more checkout staff on please.
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Couldn't disagree more it's so much quicker doing scan and shop as you pack as you go instead of removing everything you've put in the trolley just to take it all out again at the checkout.when you've finished shopping it's two minutes to pay and go you'd never be that quick even with an empty checkout.
 
What stops people scanning a bottle of pepsi but putting in the trolley a bottle of coke? Or any other similar activity?
 
The knowledge that you never know when you are going to be checked again before you pay
 
I use it. It works well.
Handy being able to see the running total as you shop. It seems every time I am in a supermarket I am shocked when the total comes up at the till. But with this, it's easy to take out some of the non-essential items. Much quicker than queing for a till and saves a bit of dosh. :D
 
I refuse to use any of these scanner things as I am sure in a month or two I will be expected to unload the delivery and stack it on the shelves
 
Tesco in Bicester have been going this a while. Some higher-value items (like meat) really do get security tags because they've had drug users stealing and then selling them on, though it seems odd for a £2 block of cheese.
 
I think its a good idea and a possible time saver but the checks could be a pain and cancel out any time saved. With my luck I would be checked every time I shopped, as a PC once said to me after I commented on how easy it was to get past the front desk of a local nick "yeah and you look really dodgy too"

Steve
 
its like any large scale transition using a database of 100,000's product. there is going to be some teething issues surrounding duff data such as the security deactivation flags.

omens said:
What stops people scanning a bottle of pepsi but putting in the trolley a bottle of coke? Or any other similar activity?
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spot checks mostly.
 
I used them in Sainsbury's around 20 years ago, it worked well, much better than having to queue, unload the trolley, put it all in bags then back in the trolley, get asked if I have a loyalty card, get asked if I want cashback. There were the odd occasion where I had to have it checked but they only did a random check of a few items, never had to unload all the shopping. Don't know if it would work differently now though.
 
When I go to Tesco I use them exclusively. Bloody great idea, hope they don't get rid of them!

I know folk like the notion of going up to someone to pay but personally I like to pack stuff as I go round, in the order I choose. Makes it much easier to unpack at home and the added bonus of not having to rush at a checkout (which still takes at least 4 times as long as pay & go!). Can't really see a downside!
 
RichardtheSane said:
When I go to Tesco I use them exclusively. Bloody great idea, hope they don't get rid of them!

I know folk like the notion of going up to someone to pay but personally I like to pack stuff as I go round, in the order I choose. Makes it much easier to unpack at home and the added bonus of not having to rush at a checkout (which still takes at least 4 times as long as pay & go!). Can't really see a downside!
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:agree: I think it's brilliant for being able to pack as you go, quicker paying at the end, easy to see how much you're spending (and it highlights multibuy offers you may have missed).
But best of all it gives my 3 year old something to do whilst we're shopping! She does all the scanning for me and has fun scrolling through the list of things we've bought when she's not scanning - makes shopping with her much easier!
 
TopBanana said:
:agree: I think it's brilliant for being able to pack as you go, quicker paying at the end, easy to see how much you're spending (and it highlights multibuy offers you may have missed).
But best of all it gives my 3 year old something to do whilst we're shopping! She does all the scanning for me and has fun scrolling through the list of things we've bought when she's not scanning - makes shopping with her much easier!
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Until she gets bored and start quietly scanning everything again :)
 
fabs said:
I used them in Sainsbury's around 20 years ago, it worked well, much better than having to queue, unload the trolley, put it all in bags then back in the trolley, get asked if I have a loyalty card, get asked if I want cashback. There were the odd occasion where I had to have it checked but they only did a random check of a few items, never had to unload all the shopping. Don't know if it would work differently now though.
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You scan your clubcard at the start and that links you to a particular scanner , not sure about the cash back etc. never looked that closely at the end screen.
Take your own bags and just pack as you go, pay and straight to the car to load up, as has been said it saves loads of time.
But I just can't see it working with all the security tags to be deactivated, that will take forever, I think if I was using it
I would just put them back when they flag up.
 
fabs said:
I used them in Sainsbury's around 20 years ago, it worked well, much better than having to queue, unload the trolley, put it all in bags then back in the trolley, get asked if I have a loyalty card, get asked if I want cashback. There were the odd occasion where I had to have it checked but they only did a random check of a few items, never had to unload all the shopping. Don't know if it would work differently now though.
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Yup - we use them all the time at Sains and also Waitrose. Much faster and easier except when they do a random check (actually, only had this in Sains). All the stuff has to be unloaded onto the belt and individually scanned by the person at the checkout then repacked. I refuse to help them pointing out that the purpose of the whole exercise is for them to offload work onto me the shopper, so they can cut jobs in the supermarket. If they want to re-scan the trolleyload they can, and I leave them to get on with it. For some reason, they resent my comments on this :-)
 
I love scan and shop (saves me having to make conversation at the checkouts) BUT watch the T&Cs.

I scanned some stuff a few weeks ago and noticed it was a lot more expensive than it said on the shelf edge label. The manager came and had a shout at me for a while (srsly, I think they were off the day they learnt "talking to people" at Tesco school). One of the things she yelled is that a condition of Scan and Shop is that you agree to pay the scanned price. I.e. if the shelf edge label is £1 and the scanner scans £5 then you have no right to complain after you've checked out and paid £5.

I'm not certain of the legality of this but I suspect Tesco have looked into it more than I have.

Since then I've spotted a lot of "mis scans". Usually one every other visit but some areas are particularly bad. Another one I spotted is that I did a "self weigh" of some ginger root and it was stupidly expensive. When I checked, the self weigh scales were reading about 350 g when they were empty. Which is a healthy extra profit for a supermarket over a day (you can't see the weight until you put something on the scales - I wouldn't have noticed if it wasn't a high value, low weight item)

So yeah, a few teething troubles. And heavily stacked against the shopper.
 
Gremlin said:
You scan your clubcard at the start and that links you to a particular scanner , not sure about the cash back etc. never looked that closely at the end screen.
Take your own bags and just pack as you go, pay and straight to the car to load up, as has been said it saves loads of time.
But I just can't see it working with all the security tags to be deactivated, that will take forever, I think if I was using it
I would just put them back when they flag up.
Click to expand...

Given that you can get cashback from the self-scan checkouts now, I'd imagine this would work in the same way.
 
I ignore all self scan and go for the customer service of a human on a proper checkout. Part of this is the human intervention, part of this is the support for the checkout staff.
I'm having a current 'discussion' with our local Asda store who don't put checkout staff on until 8am, and then only a couple. "Self service tills are open sir", completely ignoring the complexity of doing this with a trolley load.

It's purely there to cut costs, nothing else.
 
For the odd one or 2 items (loaf of bread and carton of milk usually), I use the self checkouts but for the usual weekly shop, I use the normal tills. Quite apart from anything else, it's often quicker, especially when you discover that some of the bar codes are either missing or crinkled so won't read and the bottle of scotch needs its tag removing and the person in front of you's card is declined and the one person looking after the self scan checkouts is looking for a barcode for someone... Oh, and there's always the employment aspect - if everyone used the self checkouts, the unemployment figures would be higher.
 
People are concerned about the employment aspects which is very valid yet I bet most of their furniture is flat pack produced on automated machinery which took over from real people and pretty much everything in the home now a days is made on an robotic production line replacing real people.
 
We used it regularly and rarely had any issues at all. It helps not to have to pack everything at the checkout with a 9 month old in your arms. Same reason we use click and collect more now.

More often than not when we got a random check the person on the checkouts was more concerned with speed than scanning high price items so just scanned what was in sight. We did sometimes have to keep a few things with tags separate but not loads. Sometimes reduced items didn't scan.

The missus was hot on keeping an what the scanned price was compared to what the shelf said and if it came up wrong and didn't show up correct on the till, she always got someone to check price and correct if needed. Me, I was just happy if I remembered to scan everything (you will forget when you start until you get in the habit).
 
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Those damned self service tills hate me with a vengeance.
I have never got through one without issue, yet.

So I cant see me being in any rush to try the "latest" save on staff initiative, TBH.
 
Cobra said:
Those damned self service tills hate me with a vengeance.
I have never got through one without issue, yet.

So I cant see me being in any rush to try the "latest" save on staff initiative, TBH.
Click to expand...
Ahh the "unexpected item in the bagging area......" Fu......................offffffffff

Steve
 
Cobra said:
Those damned self service tills hate me with a vengeance.
I have never got through one without issue, yet.
Click to expand...

Same here.

I give an item 3 chances. If it doesn't beep it just goes in the bag.
 
jakeblu said:
Ahh the "unexpected item in the bagging area......" Fu......................offffffffff
Steve
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You too Huh? :(

dinners said:
Same here.
I give an item 3 chances. If it doesn't beep it just goes in the bag.
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It seems that when someone was about to be Guillotined,
if the Guillotine failed to work, 3 times, they were set free.

So on that principle, you have a valid point :thumbs:
:D
 
My daughter likes shopping with the hand held scanners. We try to guess which one will be activated when we scab the club card. She refers to them as cheese detectors after that advert for cheese strings (I think).

Sad aren't we?!


Steve.
 
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I love the scan and shop and it means that the people who would have been on the checkouts are now on the shop floor helping customers and restocking. Saves me spending 20 minutes wandering the aisles to try and find someone to help me just to be told it's not their section or there's not enough staff to refill stock as they're stuck on checkouts..... not really a job loss situation. They're just redeployed where they are needed
 
I've never found anything to work very efficiently in Tescos, including the staff. I'm really puzzled as to why they are such a big concern.

I've used the Sainsburys self-scan as you shop for years without any issue at all. So much quicker at the checkout and you can monitor your spend as you go. You benefit from all the offers, have the price that's on the shelf (unlike Tesco by the sound of it), can use your Rewards card, have points converted into a discount and have cash from your debit card if you like. Although I prefer to have 3% cashback with my UW card.

The 'quick self-scan tills, however, I find a nightmare. Even when they do work, it's this female voice constantly telling me what to do. I could have stayed at home :(
 
Steve Smith said:
My daughter likem shopping with the hand held scanners. We try to guess which one will be activated when we scab the club card. She refers to them as cheese detectors after that advert for cheese strings (I think).

Sad aren't we?!


Steve.
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Everybody knows you should say "single function isomorphic response". Well, any decent nerd.
 
would have been interesting to see the age ranges of those for and against scan and shop lol. Most people I know over 50 won't use them, those under 35 will use them without question and the ones in the middle are sceptical lol
 
JonathanRyan said:
I love scan and shop (saves me having to make conversation at the checkouts) BUT watch the T&Cs.

I scanned some stuff a few weeks ago and noticed it was a lot more expensive than it said on the shelf edge label. The manager came and had a shout at me for a while (srsly, I think they were off the day they learnt "talking to people" at Tesco school). One of the things she yelled is that a condition of Scan and Shop is that you agree to pay the scanned price. I.e. if the shelf edge label is £1 and the scanner scans £5 then you have no right to complain after you've checked out and paid £5.

I'm not certain of the legality of this but I suspect Tesco have looked into it more than I have.

Since then I've spotted a lot of "mis scans". Usually one every other visit but some areas are particularly bad. Another one I spotted is that I did a "self weigh" of some ginger root and it was stupidly expensive. When I checked, the self weigh scales were reading about 350 g when they were empty. Which is a healthy extra profit for a supermarket over a day (you can't see the weight until you put something on the scales - I wouldn't have noticed if it wasn't a high value, low weight item)

So yeah, a few teething troubles. And heavily stacked against the shopper.
Click to expand...

I'd take that up with Trading standards. I'm pretty sure if a shelf label is marked X and it scans at Y you pay X and it is tough as that is the advertised price. They can put anything they like in their terms and conditions but they don't alter your legal rights.

Also the scales over weighing, that's quite a serious matter. I'd have found away to zero the buggers so others weren't being ripped off. I'd take in a known weight and check it. If it wasn't weighed correctly then the store manager would be getting a roasting in no time...

I've mostly given up going to supermarkets. I order online and get it delivered. No queues and someone else picks up your shopping and packs it...
 
pitkin2020 said:
would have been interesting to see the age ranges of those for and against scan and shop lol. Most people I know over 50 won't use them, those under 35 will use them without question and the ones in the middle are sceptical lol
Click to expand...

My Mum uses it and she's over 50. I'm 36 and I use it :D
 
not quite the shelf edge label is the advertised price, an invitation to purchase, no agreement has been made until checkout. If something sells for £500 normally and the shelf edge label was marked at a £1 would you really expect them to sell it for that as it would be an obvious mistake?

However most supermarkets will honour the SEL as a good will gesture but legally the contract to purchase is made at the checkout, the advertised price on the shelf is an invitation to purchase
 
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