Tesco photo

Can you show us the image you sent them? Did it have the white border?
 
After lots of arguing they refunded me but.... Just wanted to share my experience.
 
I have to ask the question 'why did you choose the mirror wrap around finish?
 
I have to say this your fault, you got what you specified ! . You could have extend the image to the edge and then had a coloured or neutral edge around where you opted to choose the wrap option.
 
You selected a wrap around when the image you supplied didn't have enough free space around the subjects that would allow the wrap? Unfortunately I'd say it's your mistake, and that Tesco actually shouldn't have refunded.
 
Looking at the image on my screen it looked like it fitted to the edge of the canvas with no border. How do I do correct this if I'm wrong??
 
'Edge Style' = Mirror (as shown above) ... i.e. mirror the image on the edge of the frame - is that where you went wrong, should have selected 'Colour' for a coloured edge?
 
Sorry for not explaining properly in op. The issue I have isn't the wrap around, it's the border. Is that my fault or??
 
So where did the white border come from?
 
I don't know. I've had to get a poster done from tescos in store. No border on that image. I think it was an error on their side.
 
cymruchris said:
You selected a wrap around when the image you supplied didn't have enough free space around the subjects that would allow the wrap? Unfortunately I'd say it's your mistake, and that Tesco actually shouldn't have refunded.
Click to expand...
Blank_Canvas said:
I have to say this your fault, you got what you specified ! . You could have extend the image to the edge and then had a coloured or neutral edge around where you opted to choose the wrap option.
Click to expand...

Is this my fault then?
 
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I think Tesco have added the white border to give the final product a white edge and then also added the mirror wraparound which has given the result you have.

Blank_Canvas and cymruchris are correct that there was not enough space on the original image for a mirror finish................something for you to watch out for the next time :)
 
They should have informed me instead of just doing it. I agree about the not enough edge but after measuring it the subjects would only just start to appear on the edges. That I could live with. The border looks nothing other than pathetic.
 
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