Televisions

I was surprised too but CBA to push it so I went up the road to RS, saved myself fifty quid and only go into JL for my free coffee and cake when we get the vouchers! Fuggem!
 
Isn't the 6 year RS warranty just 5 manufacturer and 1 year RS added on? I'm wondering, do JL stick their two year warranty onto the end of the manufactures 5 year warranty?
 
Might be that they'll both follow through on the SOGA 6 year life expectancy thing.
 
Marc said:
I'm surprised that JL wouldn't price match given they are "never knowingly undersold". Maybe it depends who you speak to. but, if you'd pushed it, you probably would've got a different result.
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I have found that JL are not as good as they used to be after the appointment of the latest CEO. Price matching is a challenge, trying to wriggle out of long guarantees and reduced vouchers on their credit card. Not surprising given their losses and store closes.
 
Marc said:
Manufacturer warranty won't be 5 years. Looking around, Samsung warranties are just 1 year.
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Must have been a phase then as back when I bought my TV, although must have been almost ten years ago, it was five years manufactures on lots of them in Currys, but RS stuck an extra year into this.
 
I think JL have a few sales people than can't be bothered asking a department manager. The only time I've had a bad experience was with a salesperson who tried to refuse a 14 day return on a misrepresented all in one PC.
In 2019 I had a serious house fire and all my computer kit was destroyed. I purchased a Lenovo all in one in Edinburgh whilst up there from Manchester working. I realised later that day I had been sold the wrong version so didn't open it thinking I'd return it to my local branch. Two days later I took it to the Trafford Centre in Manchester and basically the member of staff refused to accept it even though all the seals were intact. I told the guy I wanted to see his manager and he refused. I went to customer services and demanded to see the manager, who was very quick to appear. After me explaining he was more than apologetic, a refund was very prompt. He then asked me to come to the department with him and he made the member of staff apologise too. The guy gave me a week apology and said he was just having a bad day. I was polite but refused his apology.

I have loads of purchases from them and that was the only time I've had problems with them.
 
My 8-year-old 48” LG 4K packed up a couple of days ago. It would power up but no picture. Probably a board needs replacing.

I’m getting a Sony A9 as a replacement from John Lewis. Unfortunately JL have failed to deliver it so far, and are slack in giving me updates. I have another Sony A9 and they are really excellent, if only JL would deliver the bloody thing.
 
ChrisH said:
I think JL have a few sales people than can't be bothered asking a department manager. The only time I've had a bad experience was with a salesperson who tried to refuse a 14 day return on a misrepresented all in one PC.
In 2019 I had a serious house fire and all my computer kit was destroyed. I purchased a Lenovo all in one in Edinburgh whilst up there from Manchester working. I realised later that day I had been sold the wrong version so didn't open it thinking I'd return it to my local branch. Two days later I took it to the Trafford Centre in Manchester and basically the member of staff refused to accept it even though all the seals were intact. I told the guy I wanted to see his manager and he refused. I went to customer services and demanded to see the manager, who was very quick to appear. After me explaining he was more than apologetic, a refund was very prompt. He then asked me to come to the department with him and he made the member of staff apologise too. The guy gave me a week apology and said he was just having a bad day. I was polite but refused his apology.

I have loads of purchases from them and that was the only time I've had problems with them.
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I’ve only had a problem with JL once. We had a kettle that just stopped working. I tried replacing the fuse but that didn’t fix it and I couldn’t see anything else obviously wrong. It was well within warranty so I took it back. The sales guy took a look inside, pronounced that the problem was limescale and refused to do anything about it. I asked for the manager, who arrived, listened to what the salesman had told me and called him over. She stared at him until he went red and then just said “really???” We got a new one straight away. I don’t know if he didn’t know what he was talking about, couldn’t be bothered or was having a bad day too :)
 
JL lost a Samsung G7 which I took in for a warranty repair, it was at that time still the top range model and worth about 600 quid.
They said it had been sent to Samsung, but Samsung denied ever having received it.
Kept fobbing me off until I went in and said I don't care whose fault it is, just admit you have lost it.
They gave in and agreed to either a refund or a replacement, agreed to a replacement as long as it came with a new 2 years warranty
Otherwise I would have taken the refund and then just bought it new again possible elsewhere.
Also gave a 25 quid gift card as compensation for all my lost time, effort and transport costs.
 
Got a text yesterday to say it would be here between 7 & 9 this morning. Got a call from the driver at 6.30 to say he'd be here in 1/2 an hour and he arrived at 7.

I've now got a big box in the corner of the dining room that's going to torture me until the tv unit arrives next week!




Now we just have to find a new home for the old one.
 
Karzi?
 
A charity shop might even collect it.
 
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