Switching Gas & Electricity Supplier

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Has anyone actually managed to save money by switching supplier?
I've been trying the 'switch-quote' process this evening but getting no serious savings, e.g Uswitch says moving to Firstutility would save £240 a year, based on my consumption ... but when I get to the Direct Debit stage the saving is actually just £24 so pointless and deceptive.
Other option claiming to save actually work out more expensive!
 
It may be that the direct debit is set too high and that your savings will materialize at the end of the year when the excess is refunded. Contact them to see if you can negotiate a lower DD payment.
 
I looked last week but have decided to stay put based on all the complaints I have read from people who who have switched.
 
I have been looking this week, hyped up by emails and press. The major comparison sites seem to have difficulty counting, you put in your annual usage and they tell you that you will save x amount but the amount they post will be more than at present!!!! U switch were the only ones who said they could not save me money and calculated my current annual spend accurately. Other sites calculated it at £240 higher even though they had the same figures. I have gone with one of the smaller companies, First Utility, with a rate fixed until June 15, I hope I am still smiling in a few months time. Still surely their phone waiting times can't be worse than Scottish Power?
 
Be very wary of comparison web sites. They are funded by people switching via their site. Use them as a guide maybe but engage brain and do your own research.

The standard tariffs of the big six are all within quite a narrow range anyway - about 5% I think I read. if you manage to catch one of these special 'deals', chances are it will be online only with even poorer service - and be relatively short term anyway.

If you want quality of service, including a call centre that actually answers your call, look at the Utility Warehouse. Their cashback card regularly gets us a £50 reduction every month (£69 last month).
 
Just switch to Scottish Power fixed until March 2015. I will save approx £250 pa over the British Gas tariff I was paying so worth while and don't need to think about it for a couple of years
 
Be very wary of comparison web sites. They are funded by people switching via their site. Use them as a guide maybe but engage brain and do your own research.

The standard tariffs of the big six are all within quite a narrow range anyway - about 5% I think I read. if you manage to catch one of these special 'deals', chances are it will be online only with even poorer service - and be relatively short term anyway.

If you want quality of service, including a call centre that actually answers your call, look at the Utility Warehouse. Their cashback card regularly gets us a £50 reduction every month (£69 last month).
We have looked into utility warehouse as friends of ours work for them and when you look at their customer service and the "surprise" high bills some customers have had we were put off ,if you google "problems with utility warehouse" it`s a real eye opener
 
We have looked into utility warehouse as friends of ours work for them and when you look at their customer service and the "surprise" high bills some customers have had we were put off ,if you google "problems with utility warehouse" it`s a real eye opener
You surprise me.

Customer service: Light years ahead of other utility suppliers. Just look at Which

Problems reported on the Intarwebby: Have you researched other utility firms :eek:?

They have the lowest churn rate in the industry by a long way. 1.2%. Speaks volumes.
 
Utility Warehouse, don't seem to offer a fixed rate option ... going through their quote process there is a caveat to the quote, "if our prices change ..." and it's thought that all energy suppliers will hike prices over the next few months.
E.on do an 'Age-Uk' plan for the over-60's and that's allegedly cheaper and fixed for a year so that might be worth looking at.
We've switched in the past and ended up paying exactly the same as we were paying before the switch!
 
Switching is mostly a con. Having switched many times the forecast savings never appear unless you are over paying by about 20% a year then you might notice a little saving. I've always used uswitch which is ofgem approved so shouldn't lie.

Most of the big companies diddle you on the DDs so you over pay somehow all the time. I only pay on receipt of quarterly bill now.

The martin lewis cheap energy club is better for finding cheap deals. I go by that. Best deal is £48 a year cheaper than the co-op pioneer one I'm on now so it isn't worth the effort.

The lot of them need to be told they drop the bills by a third and keep them there for 5 years to pay us back or they get nationalised. Ovo energy chap said they're paying the same or less for gas than they were in 2009!
 
Be very wary of comparison web sites. They are funded by people switching via their site. Use them as a guide maybe but engage brain and do your own research.

The standard tariffs of the big six are all within quite a narrow range anyway - about 5% I think I read. if you manage to catch one of these special 'deals', chances are it will be online only with even poorer service - and be relatively short term anyway.

If you want quality of service, including a call centre that actually answers your call, look at the Utility Warehouse. Their cashback card regularly gets us a £50 reduction every month (£69 last month).

You need to explain exactly how you get your reduction with the cash back card - for reasons of clarity. Oh, and if you are an agent for UH, worth mentioning that as well.
 
Remember folks the savings are based on your actual consumption - in reality your direct debit is likely to change very little in the first year you switch as a new supplier needs to see your actual consumption before they can set this more accurately.
 
Have swapped regularly with no problems. Just done it again to get fixed price until 2015 as my present fixed price contract runs out shortly. The worst suppliers I have found are Scottish Power and EDF, in both cases their right hand does not know what the left hand is doing.
 
Remember folks the savings are based on your actual consumption - in reality your direct debit is likely to change very little in the first year you switch as a new supplier needs to see your actual consumption before they can set this more accurately.

Understandably the new supplier will need to guage usage - however I have been seeking quotes using my last year's recorded usage for both gas and electricity - so surely the quote I am given should reflect that stated usage and then adjust if there is a shortfall/overpayment toward the end of the year?
 
Annual usage is on bills now and I'm assuming this information could also be passed to the new supplier therefore there is little excuse to set up the DDs incorrectly. They also assume year on year increased usage which is incorrect. Most people use the same or less. This is why the DD method makes you pay more than you expected.
 
You surprise me.

Customer service: Light years ahead of other utility suppliers. Just look at Which

Problems reported on the Intarwebby: Have you researched other utility firms :eek:?

They have the lowest churn rate in the industry by a long way. 1.2%. Speaks volumes.
We looked at utility warehouse online as our friends are distributors for them and were singing their praises and there were so many cases where customers suddenly ended up with random high bills to which UW just said "you`ve used it so must pay for it" our friends then said "people are paid to put UW down by competitors" ,In our experience when we`ve been introduced the our friends other friends who are distributors everyone is out to make money from you, whilst I don`t think utilty warehouse are the only ones like this it`s our experience that they are, out of interest do you work for them?
 
Understandably the new supplier will need to guage usage - however I have been seeking quotes using my last year's recorded usage for both gas and electricity - so surely the quote I am given should reflect that stated usage and then adjust if there is a shortfall/overpayment toward the end of the year?
In an ideal world, yes.

When you change supplier your previous supplier is responsible for sending your annual consumption details over to your new supplier. Ideally this should be used to calculate your direct debit, but in reality the process of signing up is where your DD is calculated, and this varies greatly between suppliers. Some will take your KWh figures and use those, but not all of them will. Same with how to calculate the DD throughout the year - good suppliers will review correctly at an appropriate time but not all do.
 
Just switch to Scottish Power fixed until March 2015. I will save approx £250 pa over the British Gas tariff I was paying so worth while and don't need to think about it for a couple of years
Same here, I also don't get affected by their proposed increase in December.
 
Most of the big companies diddle you on the DDs so you over pay somehow all the time. I only pay on receipt of quarterly bill now.

My supplier refunds one month's DD each complete year you stay with them. A couple of months ago when they refunded about £300 on the gas account for overpayment in the course of a year they offered to reduce my DD by £25/month. I declined. I'd rather over pay by £25/month, get all the overpayments back at the end of the year and an extra £25 besides. In banking terms that's about 15% interest (number a guesstimate without doing any proper calculations).
 
My supplier refunds one month's DD each complete year you stay with them. A couple of months ago when they refunded about £300 on the gas account for overpayment in the course of a year they offered to reduce my DD by £25/month. I declined. I'd rather over pay by £25/month, get all the overpayments back at the end of the year and an extra £25 besides. In banking terms that's about 15% interest (number a guesstimate without doing any proper calculations).

Which suggests they can easily afford to charge you a lot less for the gas in the first place...
 
Dispatches on Channel 4 at 8pm tonight should be interesting for those of your who care about the energy industry :thumbs:
 
And also bear in mind that some of the smaller "independent" suppliers such as Utility Warehouse doesn't support the very useful Home Front scheme where £130 is credited to your electricity account, something you'd get if you're on income support caring for an elderly relative such what I am doing.
But that isn't the only reason why I'm sticking with British Gas, it's where I have this payment system where I email them a meter reading every month and then they email me the bill for the exact amount as per according to my readings and then pay it online by Visa. It does sound quite long winded where it all has to be done manually but it only takes five minutes of my time every month and this way I pay them not one penny more or one penny less than I have to. I've been doing it for four years now and I've yet to experience any problems with that. Better than silly guessimate typed direct debits.
 
Utility Warehouse, don't seem to offer a fixed rate option ... going through their quote process there is a caveat to the quote, "if our prices change ..." and it's thought that all energy suppliers will hike prices over the next few months.
No, they don't. They used to and may do again in the future but not at present.



You need to explain exactly how you get your reduction with the cash back card - for reasons of clarity. Oh, and if you are an agent for UH, worth mentioning that as well.
The CashBack Card is a prepayment card (electronic wallet) that can be used anywhere in the world. But when used at partner retailers, you receive a % of your spend off your following month's utility bill. And yes, I'm an Independent Authorised Distributor for UW - and have also been a very happy customer for ten years.



When you change supplier your previous supplier is responsible for sending your annual consumption details over to your new supplier. Ideally this should be used to calculate your direct debit, but in reality the process of signing up is where your DD is calculated, and this varies greatly between suppliers. Some will take your KWh figures and use those, but not all of them will. Same with how to calculate the DD throughout the year - good suppliers will review correctly at an appropriate time but not all do.
When switching, your new supplier is obliged to provide a quotation. There are two methods of doing this. Ideally, the quotation will be based on your annual kWh figures gleaned from a recent bill from your current supplier. The problem with this is that the customer doesn’t always have this to hand or their supplier only provides some sort of summary statement that doesn’t provide this information. It can also be a mare to find this annual figure online. This figure is supposed to be provided to the customer on all bills as long as the customer has been with the supplier for a year. The alternative method of providing a quotation, in the absence of the annual kWh, is based upon the size of the property, number of adults, type of heating etc etc. Needless to say, this can be somewhat inaccurate for some households.



The Budget Scheme - enables households to equalise their energy bills over the year. About 90% of the country take advantage of this. Some people moan about energy suppliers taking too much via this scheme - whilst others whinge about not enough being taken and then being lumbered with a catch-up bill. As I explain to members I introduce, the budget scheme is really a tool to help them, not the supplier, but they have a duty to submit the occasional meter reading and to monitor the effectiveness of the budget scheme. Some suppliers provide good information to enable the customer to monitor this. Others don’t.

But that isn't the only reason why I'm sticking with British Gas, it's where I have this payment system where I email them a meter reading every month and then they email me the bill for the exact amount as per according to my readings and then pay it online by Visa. It does sound quite long winded where it all has to be done manually but it only takes five minutes of my time every month and this way I pay them not one penny more or one penny less than I have to. I've been doing it for four years now and I've yet to experience any problems with that. Better than silly guessimate typed direct debits.
You’re in the 10% who prefer to pay according to usage. You can do this with other suppliers. With UW, you would elect to pay according to usage then submit meter readings online on the last day of the month. If you were to submit your readings a week early (due to a holiday for example) then this would be taken into account and an estimate provided for the last day of the month.



Fixed Price Tariffs. This is just my own personal take on this. These can seem very attractive but require close inspection.

Some eight or nine years ago there was a big push towards fixed price tariffs and many of those who gambled were better off - especially those who managed to get four and five year fixes. There was another rush of these tariffs about three years ago and I’m sensing that very few were better off this time around.

Check, very carefully, the tariff including the standing charges which have been known to be somewhat elevated for these deals. Also check the small print, fixed price does not, necessarily, mean fixed for the duration - surprisingly.

My last thought on fixed price tariffs? They are a gamble. You are gambling concerning the future worldwide wholesale price of energy. And who is this bet between - the ‘man in the street’ and, oh yes, big multi-national energy companies. Who is likely to have a better feel for future price movement?
 
Thought you might be an 'Independent Distributor', as it seems to be, often, that they are the the only people reccommending UW. And you still haven't fully explained the cash card and also what other UW services you need to sign up for to enable you to get the full benefit. Just saying.
 
Thought you might be an 'Independent Distributor', as it seems to be, often, that they are the the only people reccommending UW. And you still haven't fully explained the cash card and also what other UW services you need to sign up for to enable you to get the full benefit. Just saying.
'only' being recommended by independent distributors? Now isn't that interesting? The majority of recommendations come from existing customers. 96% of existing customers say they would recommend the club to friends and family. Now I believe that to be an amazing figure. I wonder what sort of % of other utility firm's customers would give such a recommendation?

There's not much more to explain about the cashback card. It really is that simple. It's an optional extra - but one that the majority of new members take. You only need a single service in order to benefit from the card - no need to take four or five services. For example, say a household only wanted phone & broadband and they regularly received around, say, £25 a month credit via their use of the cashback card then they would literally be quids in:). There's around 50 high street partner retailers - and around 2000 available online. Much more info about the cashback card is available via the link I gave earlier.
 
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I left Utility warehouse 3 months ago. My DD was set up and cleared my usage every month (based on meter readings emailed to them),then in August I received an email telling me that they wanted to increase my DD quite considerably. To be honest I was so wazzed off with their intentions, I shopped around and got a 3yr fixed tarrif elsewhere, based on my experience with them I would not recommend them.
 
I didn't say 'only', I said 'often' - a big difference there. And the 'big savings with the cashcard' are dependent on you spending with 'partner' stores. No spend, no save. And ultimately I don't understand why UW distributors keep plugging the card when they talk about saving money on utility bills. Anyway, we have different opinions about UW and the potential savings, so as long as you're happy that's great.
 
And the 'big savings with the cashcard' are dependent on you spending with 'partner' stores. No spend, no save.
Obviously, no spend at a partner retailer then no cashback. But any household not using the partner retailers isn't going to take the Cashback card anyway.

And ultimately I don't understand why UW distributors keep plugging the card when they talk about saving money on utility bills.
The Cashback card is entirely optional and a distributor doesn't benefit if a new member takes a card. It just happens that the majority of new members see the benefit, take the card and enjoy the savings.

Anyway, we have different opinions about UW and the potential savings, so as long as you're happy that's great.
Aye, you're right there :) And, I'm even happier following the massive announcements on Thursday evening - probably the greatest changes to the tariffs and the tariff structure in 17 years. The proposition for members just got even better :)
 
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