Sun Life of Canada

realspeed

realspeed

Suspended / Banned
Messages
8,827
Name
Bazza
Edit My Images
No
I sent a form off with a copy birth certificate to start pension fund payments as requested.They are now saying that because it is a duplicate official copy they cannot accept it unless it is over 180 days old. So now they want either a passport or photo driving licence as proof of who I am.
I have just had the most almighty row with them as I don't have a photo driving licence as my old paper one is still valid for the next 5 years. I also pretended not to have a valid passport, and there is no way am I sending of my driving licence as that still doesn't prove who I am.
This is how thick and stupid they are, they suggested I took my driving licence to a post office and got the post master to validate that I was the one on the driving licence that didn't have a photo. AS if they would to a stranger they had never met before.
So I asked for them to send a rep to confirm that I am me, which they refused, but I said they are quick enough to send a rep to sign up for a new policy. What really Pi**ed me off is they would send the money to the same bank account that had been taking monthly amounts anyway.

Realspeed

Security YES stupidity Exceptional
 
Last edited:
Sounds like you've got 2 choices - either do what they want you to and stay with them or tell them where to go and use another company.

As for the deliberate lie about the valid passport, probably not the best move...
 
Nod

They are obtaining money by deception by way of not making clear when the policy was taken out the conditions required pay out time. When I took the policies out photo driving licences wern't invented and they failed to notify that this is now one of the optional requirement.

They have been taking by Direct Debit from the same bank account as I have requested the pension money to be paid into, but they are so THICK and STUPID it is beyond them to check that.

They are quick enough to get a rep around to sell a policy, but strangely enough are unable to do the same to confirm when they have to pay out.

Why on earth do companies employ people without common sense? No wonder the country is in a mess.

Realspeed
 
Last edited:
Please excuse me for being thick and stupid BUT, you DO have one of their required forms of ID BUT you have LIED to them telling them you don't have it. If any of the moves has been THICK and STUPID, it just could have been that one.
 
Post Office Identity validation has been accepted for years.

Stop being a fool and just get on with it.


I would love to hear the recording of your conversation with them, something that would be good on morning radio.
 
We all love to have a rant at times on here and there are some good listeners but it has to be a valid rant, afraid yours is not!.
 
Got this via email a couple of days ago:

Subject: Passport Application


Dear Minister,
I'm in the process of renewing my passport but I am a total loss to understand or believe the hoops I am being asked to jump through.

How is it that Bert Smith of T.V. Rentals Basingstoke has my address and telephone number and knows that I bought a satellite dish from them back in 1994, and yet, the Government is still asking me where I was born and on what date?

How come that nice West African immigrant chappy who comes round every Thursday night with his DVD rentals van can tell me every film or video I have had out since he started his business up eleven years ago, yet you still want me to remind you of my last three jobs, two of which were with contractors working for the government?

How come the T.V. detector van can tell if my T.V. is on, what channel I am watching and whether I have paid my licence or not, and yet if I win the government run lottery they have no idea I have won or where I am and will keep the bloody money to themselves if I fail to claim in good time.
Do you people do this by hand?

You have my birth date on numerous files you hold on me, including the one with all the income tax forms I've filed for the past 30-odd years. It's on my health insurance card, my driver's licence, on the last four passports I've had, on all those stupid customs declaration forms I've had to fill out before being allowed off the planes and boats over the last 30 years, and all those insufferable census forms that are done every ten years and the electoral registration forms I have to complete, by law, every time our lords and masters are up for re-election.

Would somebody please take note, once and for all, I was born in Maidenhead on the 4th of March 1957, my mother's name is Mary, her maiden name was Reynolds, my father's name is Robert, and I'd be absolutely astounded if that ever changed between now and the day I die!

I apologise Minister. I'm obviously not myself this morning. But between you and me, I have simply had enough! You mail the application to my house, then you ask me for my address. What is going on? Do you have a gang of Neanderthals working there? Look at my damn picture. Do I look like Bin Laden? I don't want to activate the Fifth Reich for God's sake! I just want to go and park my weary backside on a sunny, sandy beach for a couple of week's well-earned rest away from all this crap.

Well, I have to go now, because I have to go to back to Salisbury and get another copy of my birth certificate because you lost the last one. AND to the tune of 60 quid! What a racket THAT is!! Would it be so complicated to have all the services in the same spot to assist in the issuance of a new passport the same day? But nooooo, that'd be too damn easy and maybe make sense. You'd rather have us running all over the place like chickens with our heads cut off, then find some ****** to confirm that it's really me on the goddamn picture - you know... the one where we're not allowed to smile in in case we look as if we are enjoying the process!
Hey, you know why we can't smile? 'Cause we're totally jacked off!

I served in the armed forces for more than 25 years including over ten years at the Ministry of Defence in London. I have had security clearances which allowed me to sit in the Cabinet Office, five seats away from the Prime Minister while he was being briefed on the first Gulf War and I have been doing volunteer work for the British Red Cross ever since I left the Services. However, I have to get someone 'important' to verify who I am -- you know, someone like my doctor...
who, before he got his medical degree 6 months ago WAS LIVING IN PAKISTAN...

Yours sincerely,
An Irate British Citizen
 
You must log in or register to reply here.
Back
Top