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Sparkles33

Sparkles33

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Bought a plasma TV in November 2008 - 3 days ago it stopped registering the remote control. Batteries OK, wouldn't register to a universal remote control either, so I call panasonic...and they won't do anything without my warantee form....and I can't find the bloody thing! Damn.
 
b****r! :( I know it is no help right now, but get yourself a filing box, one of those metal things with hanging files in and keep all your important documents in it. I scan receipts etc for major purchases and store them electronically as well.

I don't suppose you can find the receipt either can you? maybe the shop can give you a copy proof of purchase which is all you should need.
 
If you bought it using a Credit Card you should be able to get proof from the card company of date of sale etc. Then just quote the Sale of Goods Act & beat up Panasonic






*Sound simple until you try it ;)
 
I have the reciept and stuff, just not the warantee paper. It wasn't in the filing cabinet or the box where papers get dumped before filing :lol:

If I call them and whine about sale of good act stating that warantee is irrelivent despite them having it on record that I have a 5 year warantee, it should last longer than 13 months, will I get away with doing it that way? Or will they be arsey? - The shop ceased trading this year :(
 
MagicMynx said:
I have the reciept and stuff, just not the warantee paper. It wasn't in the filing cabinet or the box where papers get dumped before filing :lol:

If I call them and whine about sale of good act stating that warantee is irrelivent despite them having it on record that I have a 5 year warantee, it should last longer than 13 months, will I get away with doing it that way? Or will they be arsey? - The shop ceased trading this year :(
Click to expand...

You don't need the paperwork if it's the manufacturer's warranty, just proof of purchase.
 
Hope you bought it with a CC in order to get additional consumer protection.
If the firm continue to be awkward send a recorded delivery letter to the head honcho and to the CC company telling you hold them jointly liable for the repair.
 
Hi MM.

Unfortunately, there's no point in quoting the Sale of Goods Act to the manufacturer. The SOGA protects you under the contract that you have with the retailer . . . and since they've now stopped trading it wouldn't seem that you have any recourse there :(

If it was still under the manufacturer's standard 1 year warranty then they should still cover it for you regardless of paperwork as long as you can provide proof that the purchase date was within that 1 year timeframe (bank statement etc etc)

The bad news is that if it's now slipped into the the manufacturer's extended warranty period, then they're well within their rights to ask for proof that you did pay for that additional warranty cover.
The reason being that this extended warranty is above and beyond your statutory rights and is a completely separate contract with the manufacturer that you've provided consideration (i.e. paid) for.

Even if you can't find the paperwork for the 5 year warranty you could try insisting that the manufacturer checks their records to see if they have it on file. You could also dig out your bank statement from that period as evidence of the payment being made.

I really hope that you get it sorted . . . it's not what you need just before Christmas.
If you'd like any help drafting a letter to the manufacturer PM me and I'll give you a hand.
 
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Thanks Sarah - they were offering the extended warantty Free of Charge at the time, but the form that the retailer gave for me to send off was from the month before. When I queried it, they said that was fine and it had been extended, but they were waiting for new forms and to send it anyway - Panasonic sent the certificate out about 6-8 weeks later with the extra 4 years.

They should have it on file and I'm thinking I could whinge and demand under data protection act that they send me a copy... or the "not fit for intended use" but I'm pretty sure that would be the company that I bought it from, not them.

b****r, b****r, b****r.....
 
Yes. The "not fit for intended use" is part of the SOGA and applies to the retailer not the manufacturer.

However, if you registered for the 5 year warranty they should have a record of it.
Looks like finding proof of payment for the warranty is ruled out since you got it for free, but I wouldn't give up just yet.

Insist that they check their records for it.
We had a similar issue with Indesit. I'd lost the warranty card for the washing machine when it packed in, but they had the details of the warranty on file.

Also provide proof of purchase for the date the TV was bought and remind them that at that time they were offering free extended warranties.

Persistence is half the battle. Bombard them with EMails and if possible try to get contact details for somebody senior in the company.
 
I work as a service engineer for a local Panasonic dealer, we are also the main service centre for our area (West Sussex) and have been since 1986.

http://www.panasonic.co.uk/html/en_GB/Dealers/All+Dealers/220395/index.html#anker_221332

This appears to be your local service centre, take your proof of purchase, make, model and serial number to them and see what they can do for you, this often produces better results than going to Panasonic direct.


Which model of Panasonic tv do you have?


John
 
Re-reading your original post you stated you sent off half of the warranty form to them, they in return should have sent you a certificate with a unique ID number on it within 46 days of receipt.

Did you not receive one of these?

This number needs to be given to any Panasonic dealer who carries out warranty repairs so they can claim the costs back from Panasonic.
 
is it not possible that the remote needs reset. I know I had a remote that wouldn't work, a reset was needed which was a case of pressing certain buttons for a xx amount of seconds and its been working ever since . OK not panasonic (whatever your model)but a hunt around on google might give you the code.
 
Panasonic TV remote controls do not have reset codes, DVd recorders, blue ray players, dvd players can be set to 3 different codes but not the tv's.

Take your remote to a local Panasonic dealer and see if it works the TV's in the showroom, that way you will know which item has the problem.
 
Easy way to test your remote, point it at your camera and take a picture of it while pressing a button, you should be able to see the IR led lit up. Your camera sees far enough into the ir part of the spectrum to see it.
 
j37r - I recieved the warranty certificate that they sent - I just can't for the life of me find it. :(

It's the Viera plasma TV that I have. I got an email back saying to take it to a shop that sells panasonic TVs and try it, but it's a bit difficult to get around TBH. The place I bought it from is in the list of dealers, but it's closed down now. I don't think that the chain stores would entertain me TBH (and the staff don't seem to know what products are on the shop floor or what to do when a telephone rings and they're stood right beside it...). The remote control has never lit up though, it's UV I think?
 
The remote control does not light up when used.

If you have a portable radio in the house that has medium wave on it or MF as it is called on some, tune it to 500khz, put the top of the remote control close to the rod aerial and press a button, with the radio on you should hear a pulsing sound if the remote is working.

do you have any neighbours or friends with a Panasonic tv who could perhaps try the remote on their sets.

Do you have Sky at all?


John
 
I assumed it was an infra red remote.
 
j37r said:
The remote control does not light up when used.

If you have a portable radio in the house that has medium wave on it or MF as it is called on some, tune it to 500khz, put the top of the remote control close to the rod aerial and press a button, with the radio on you should hear a pulsing sound if the remote is working.

do you have any neighbours or friends with a Panasonic tv who could perhaps try the remote on their sets.

Do you have Sky at all?


John
Click to expand...

Thanks, I'll try that.
I don't know anyone else with a panasonic TV and have virgin, not sky.
 
If you have remote 3 and 4 or higher you can turn the tv on and off as well with the standby button.
 
Did you get your remote control problem sorted out?



John:)
 
I bought a new remote control for it, but it still didn't work. Means it's the TV not the remote control and panasonic don't want to know unless I can give them the warranty number (that I've lost, but was free anyway!!) Not a happy bunny. Probably a CAB job TBH :(
 
Approaching Panasonic direct will not produce the results you want, they, like some other big corporations do not operate that way, this is a quote from their warranty info.

For appliances used in the U.K., Channel Islands, Isle of Man and Republic of Ireland and Iceland,
the appliance should be returned together with this guarantee and proof of purchase promptly on
being found defective, at the purchasers risk and expense, to the authorized dealer from whom the
appliance was purchased or to the nearest authorized service dealer. All enquiries must be through
such dealers

Have had a look at your local dealers that may be able to help, here is a link to them, dealers 1 and 2 seem to be your nearest, give them a try.

http://www.panasonic.co.uk/html/en_GB/Dealers/Independent+Dealers/1164787/index.html#anker_1164790

Just take proof of purchase, MODEL and SERIAL number of your tv ( can be found on small label on back of tv towards the bottom). A local dealer can achieve much more through the network than you can by going direct to the top, I know I have worked for a Panasonic ASD for over 30 years.

John:)
 
j37r said:
Approaching Panasonic direct will not produce the results you want, they, like some other big corporations do not operate that way, this is a quote from their warranty info.

For appliances used in the U.K., Channel Islands, Isle of Man and Republic of Ireland and Iceland,
the appliance should be returned together with this guarantee and proof of purchase promptly on
being found defective, at the purchasers risk and expense, to the authorized dealer from whom the
appliance was purchased or to the nearest authorized service dealer. All enquiries must be through
such dealers

Have had a look at your local dealers that may be able to help, here is a link to them, dealers 1 and 2 seem to be your nearest, give them a try.

http://www.panasonic.co.uk/html/en_GB/Dealers/Independent+Dealers/1164787/index.html#anker_1164790

Just take proof of purchase, MODEL and SERIAL number of your tv ( can be found on small label on back of tv towards the bottom). A local dealer can achieve much more through the network than you can by going direct to the top, I know I have worked for a Panasonic ASD for over 30 years.

John:)
Click to expand...
Thank you John.
so even though it's out of the initial 12 months, and not the company that I bought it from, somewhere like Currys should be able to help me? Global HiFi Centre is where I bought it from and they ceased trading last year. :thumbsdown:
 
The one that comes up on the site is this one, I do not know how near this is to you.

FENWICKS
39 NORTHUMBERLAND ST.
GB - NEWCASTLE-UPON-TYNE NE99 1AR
0191 232 5100

The other one that came up is the one that closed, I would give Fenwicks a try before Currys any day.


John:)
 
Just a little update!

Well, I rang Panasonic again... and they were happy this time to send me out a replacement certificate *wahoo* and told me my certificate number too.

So, engineer booked for next week (who was happy that even though I don't have the certificate, I have the number and just called panasonic to varify)

*does a little happy dance*
 
Glad you got it sorted, perhaps you should frame the certificate and hang it on the wall, at least you will know where to find it.

Best wishes


John :)
 
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