Sigma AF 70-200 / 2,8 APO EX DG OS HSM,Nikon fit.

Zedd

Zedd

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Chris
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Hi, I bought the above lens from Amazon UK on 6.6.2012 and received it on 11.6.2012, I registered it with Sigma to take advantage of the three year warranty. Today I received an email from Sigma informing me that as the lens was not a UK import I would not be able to take advantage of the extra 2 years warranty.
I contacted Sigma by telephone and informed them that I had bought it from one of their recomended UK suppliers, but again I was informed that it was not a UK import.
I then contacted Amazon UK and informed them of the circumstances but they could not supply a lens of UK import stock. They informed me that all the Sigma lens's come from one warehouse (In Germany), so the lens was returned for a full refund. Beware Amazon if you want to get the 3 year Sigma warranty.
There were no problems with amazon staff they were very nice about it , they just couldnt give me a UK import Lens.
 
I warned about this in the past, on top of not giving the extra two years they also charge for calibration unless you can supply proof that the vat was paid (something my uk ebay seller ignored when I asked for it)
 
Hi Chris,

Did you buy this from Amazon.co.uk itself or one of its sellers/marketplace? How much was it please?

Just had a huge dose of paranoia as I bought this last Friday and had not got round to registering it yet so phoned Sigma this morning. UK model now registered.

I will only buy from Amazon direct as the only previous problem I had (fake SD card) was with their "preferred merchant" and got a full refund but it is still hassle you don't need.

Heather
 
Hi, I bought the lens from Amazon.co.uk, it was £883.99, When I phoned Sigma they informed me that they had this problem with Amazon before and just to return the lens and request a uk imported one. Unfortunatley the person I eventually spoke to at amazon said that she could not guarentee a uk lens as they all came from the same warehouse. My documentation was all in German/Japanese. She then sent me a returns label and informed me how to get the refund . She was very nice about it and very apologetic.
I then informed Sigma of this and suggested that they remove amazon from their preferred internet dealers list.
Sigma contacted Amazon and the Amazon contact totally refuted the females statement and they now have asked me to supply the name of the person I spoke to????????
I still dont have a lens, Im thinking of selling up and buying a D90 and 18-200mm lens instead. Any suggestions.
 
I have purchased a couple of sigma lenses direct from Amazon ( rather than a Amazon prefered merchant ) and have never had a problem getting them registered for the extended warranty..but I do know of people that have purchased from a amazon prefered merchant, still on the amazon uk site only to find out that they had ended up with a grey import and that has been with both sigma and nikkor lenses....:(
 
I similarly purchased a Sigma 24-70 f/2.8 HSM from Microglobe earlier this year.

Again, appeared to be UK stock (I had bought a couple of filters from them a couple of years ago, fast delivery).

Tried to register for the 3yr warranty, and was told it was not an official UK import.
Queried with Microglobe, and they immediately offered to cover teh 3 year warranty themselves, and sent a replacement invoice specifically stating 3 yr warranty provided.
 
Zedd said:
Hi, I bought the lens from Amazon.co.uk, it was £883.99, When I phoned Sigma they informed me that they had this problem with Amazon before and just to return the lens and request a uk imported one. Unfortunatley the person I eventually spoke to at amazon said that she could not guarentee a uk lens as they all came from the same warehouse. My documentation was all in German/Japanese. She then sent me a returns label and informed me how to get the refund . She was very nice about it and very apologetic.
I then informed Sigma of this and suggested that they remove amazon from their preferred internet dealers list.
Sigma contacted Amazon and the Amazon contact totally refuted the females statement and they now have asked me to supply the name of the person I spoke to????????
I still dont have a lens, Im thinking of selling up and buying a D90 and 18-200mm lens instead. Any suggestions.
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I bought mine with next day delivery so it definately didn't come from Germany. I wonder if they have a UK warehouse for next day but use the German one for the free supersaver delivery which I think you had.

The lens is fantastic and works well with my D90 so I can thoroughly recommend that combo!

Amazon are very good with refunds but that is not the point!

Heather
 
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Hi, eventually bit the bullet, returned the lens and filter. I then went to the WEX site and purchased a D7000 and
 
Sorry about that to continue---- 70-300 mm Nikon lens , sold the 3100 kit and kept the 18-105mm. Maybe someday I'll return to the 70-200 f2.8. Now I wait for delivery on 16.6.2012, as it never turned up today as promised by WEX, seemingly if you live 65 miles NW of Glasgow you are in the Highlands and Islands. Funny that RMSD can do it next day.
 
I bought mine from Amazon and Sigma honoured the 3 yer warranty,with no probs!
 
Zedd said:
Hi, I bought the lens from Amazon.co.uk, it was £883.99, When I phoned Sigma they informed me that they had this problem with Amazon before and just to return the lens and request a uk imported one. Unfortunatley the person I eventually spoke to at amazon said that she could not guarentee a uk lens as they all came from the same warehouse. My documentation was all in German/Japanese. She then sent me a returns label and informed me how to get the refund . She was very nice about it and very apologetic.
I then informed Sigma of this and suggested that they remove amazon from their preferred internet dealers list.
Sigma contacted Amazon and the Amazon contact totally refuted the females statement and they now have asked me to supply the name of the person I spoke to????????
I still dont have a lens, Im thinking of selling up and buying a D90 and 18-200mm lens instead. Any suggestions.
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The 18-200 is absolute crud compared o the Sigma 70-200' don't do it!
 
Hi never went for the 18-200, decided to buy D7000 instead + 70 -300 Nikon lens I will eventually buy the Sigma 70-200 f2.8 ( probably 10 years down the line). I only need about 200mm of lens for grandsons football and shinty( hockey with violence) hopefully new combination will suffice.
 
odd jim said:
I bought mine from Amazon and Sigma honoured the 3 yer warranty,with no probs!
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That will be because it is a UK import lens and has had VAT paid on it rather than a grey import which has not.

Heather
 
Amazon is a gamble, sometimes you get lucky but don't bank on it
 
Amazon uk should be ashamed if they cannot guarantee a uk import lens, because of this they have lost a sale of over £900 (lens and filter). I spent my hard earned cash elsewhere, when I do get round to buying this lens in the future it won't be from amazon.
 
Mind you I haven't been refunded for the lens yet only the filter?.
 
Zedd said:
Amazon uk should be ashamed if they cannot guarantee a uk import lens, because of this they have lost a sale of over £900 (lens and filter). I spent my hard earned cash elsewhere, when I do get round to buying this lens in the future it won't be from amazon.
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Really it's Sigma that's being pedantic, especially if they will give the extended warranty to one lens and not another, even when they come from the same warehouse!
 
odd jim said:
Really it's Sigma that's being pedantic, especially if they will give the extended warranty to one lens and not another, even when they come from the same warehouse!
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It is not Sigma being pedantic. They offer an extended 3yr warranty to UK VAT paid lenses only.

My lens came from a UK warehouse and Zedds came from Germany so not the same warehouse at all.

I do not understand why Amazon have only refunded for the filter but not the lens unless they were from different sellers.

Heather
 
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odd jim said:
Really it's Sigma that's being pedantic, especially if they will give the extended warranty to one lens and not another, even when they come from the same warehouse!
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Agree 100% - why are people having a go at Amazon here? Surely looking at the bigger picture the issue is with Sigma? Are they supplying cheaper poorer made lenses to non-UK markets? I seriously doubt it. What's to stop them allowing the extended warranty to be applied to other lenses?
 
Tigger.ufo said:
It is not Sigma being pedantic. They offer an extended 3yr warranty to UK VAT paid lenses only.

My lens came from a UK warehouse and Zedds came from Germany so not the same warehouse at all.

I do not understand why Amazon have only refunded for the filter but not the lens unless they were from different sellers.

Heather
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I didn't think any of amazons Sigms lenses came from a UK warehouse? I thought they were all sourced from their German warehouse? As per Zedd's post

Zedd said:
.... Unfortunatley the person I eventually spoke to at amazon said that she could not guarentee a uk lens as they all came from the same warehouse.....
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I expect both your lens, and mine, also came from this German warehouse.

Either way, ALL Sigma lenses come from the same places- their own factory - so full warranties should be applied to ALL their lenses regardless of which governments have profited from their final importation.
 
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odd jim said:
I didn't think any of amazons Sigms lenses came from a UK warehouse? I thought they were all sourced from their German warehouse? As per Zedd's post



I expect both your lens, and mine, also came from this German warehouse.

Either way, ALL Sigma lenses come from the same places- their own factory - so full warranties should be applied to ALL their lenses regardless of which governments have profited from their final importation.
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They could not have got my lens from Germany to me at 08.50 when I ordered the previous day at 17.55, so it must have come from within the UK.

Sigma UK have specific conditions for their warranties which are very clear and if you buy a grey import from whoever your warranty is with the retailer if it is longer than Sigma's standard one year.

The extended 3 year warranty is only available for UK lenses.

The problem is with Amazon and their purchases from Sigma, some of which are UK and obviously some are not.

Heather
 
Well, I got a lens from ebay and despite the fact it was sold from a London location they would not honour my warranty (for a free adjustment) as although I got it in the UK it was an imported lens.

They did say I could IF I get a VAT receipt AND proof duty was paid - my supplier could not.
 
Tigger.ufo said:
They could not have got my lens from Germany to me at 08.50 when I ordered the previous day at 17.55, so it must have come from within the UK.

Sigma UK have specific conditions for their warranties which are very clear and if you buy a grey import from whoever your warranty is with the retailer if it is longer than Sigma's standard one year.

The extended 3 year warranty is only available for UK lenses.

The problem is with Amazon and their purchases from Sigma, some of which are UK and obviously some are not.

Heather
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Ok but why have Sigma listed Amazon as an official uk dealer in that case? I still say the buck ends with Sigma, as it should make no difference which route it took from Japan.

BTW The 3 year warranty is available all over the globe, so again, it shouldn't matter what route it took!
 
Not Sigma obviously but Tamrons excuse for needing a UK supplier is to do with shipping

Interchangeable lenses are precision optical and mechanical products. Therefore, if handling during transportation or storage is not adequate, defects or malfunctions may occur. As for our products supplied through our regular distribution channel, meticulous care is taken in transportation and storage in order to ensure quality protection. However, in the case of grey-market products, it is more likely that they are handled inadequately during transportation or storage; are exposed to undesirable conditions such as high temperatures, vibration, shock, high humidity, dust, dirt and so on; or that they have been mixed up with used products since they are not under our strict control. We ensure the right handling and storage of our products. In the past it has come to our attention that products were sold with altered serial numbers. In these cases how do you even want to know if the goods are new? Therefore, we are unable to warrant the quality of grey-market products.
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odd jim said:
Ok but why have Sigma listed Amazon as an official uk dealer in that case? I still say the buck ends with Sigma, as it should make no difference which route it took from Japan.

BTW The 3 year warranty is available all over the globe, so again, it shouldn't matter what route it took!
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I have no idea why Amazon buy lenses that they sell here from another source than Sigma UK, but they obviously do. It is probably much cheaper for them to buy and hold stock outside the Uk to be delivered on the 6-8 day free super saver option than hold stock within the UK and pay VAT.

I personally don't think that it is right to do this and the more people that don't accept this shoddy dealing and return goods for refund the better.If it is sold by Amazon.co.uk goods should not have a problem with any warranties within the UK.

If Sigma Japan offer a worldwide 3 year warranty then the lens must need to be registered with them and not Sigma UK if it is not a UK import. Sigma UK will check all serial numbers that they have sold and can therefore tell if a lens being registered is eligible for the UK warranty or not. They also AFAIK do not supply any parts for repairs by third parties, to maintain quality control.

Heather
 
neil_g said:
thats pretty much what sigma state also. stands to reason really, sigma cannot guarantee the lens has been stored correctly during its grey import (anyone want fungus on their new purchase?) or any VAT/duty paid.

http://www.sigma-imaging-uk.com/quicklinks/going_grey/going_grey.htm
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Agreed for smaller or fly by night operations...but why have approved or official retailers then. You would be as well just totally ignoring that label as given the caveat's Sigma et al put on these warranties it's not worth a jot.
 
cobwebscavern said:
Agreed for smaller or fly by night operations...but why have approved or official retailers then. You would be as well just totally ignoring that label as given the caveat's Sigma et al put on these warranties it's not worth a jot.
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assuming youre talking about the amazon issue? i think in this instance amazon need to address the supply/import of items, its not a sigma issue if amazon have purchased items from outside of the UK rather than sigma UK.
 
Hi, just a wee update, Amazon have sent me an email and informed me that they have received both the lens and filter. They also informed me how much that they were going to return to my credit card within the next 4WEEKS !!!!!!!!!!. Not only do they supply grey imports they do impersonations of highwaymen as well. Ill have a lens please I will pay you for it in 4 weeks, Aye right. Sorry never again. (rant over).
 
Zedd said:
Hi, just a wee update, Amazon have sent me an email and informed me that they have received both the lens and filter. They also informed me how much that they were going to return to my credit card within the next 4WEEKS !!!!!!!!!!. Not only do they supply grey imports they do impersonations of highwaymen as well. Ill have a lens please I will pay you for it in 4 weeks, Aye right. Sorry never again. (rant over).
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All this makes me even more sure that you were dealing with one of their sellers rather than Amazon itself.

I bought a filter on 11th May and returned it on 27th May via their carrier who collected it on 28th May. I received an email on June !st that confirmed return and a further email a few minutes later to say the refund would be credited to my payment method.Today I got my credit card statement which shows the refund transaction as !st June and applied on 4th June.

Amazon have always refunded me promptly and I cannot understand why you are having so many problems if you dealt with them and not one of their sellers.

Heather
 
neil_g said:
assuming youre talking about the amazon issue? i think in this instance amazon need to address the supply/import of items, its not a sigma issue if amazon have purchased items from outside of the UK rather than sigma UK.
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:plusone:

Heather
 
neil_g said:
It is up to 4 weeks but generally much less I find
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No mention of 4 weeks in my email

Dear Customer,

Greetings from Amazon.co.uk.

We are writing to confirm that we are processing your refund in the amount of £115.00 for your Order

This amount has been credited to your payment method and will appear when your bank has processed it.

This refund is for the following item(s):

Item: B + W 77mm Kasemann Circular Polarizer Filter Multi Resistant Coating Slim
Quantity: 1
ASIN: B0002O73AO
Reason for refund: Customer return

The following is the breakdown of your refund for this item:

Item Refund: £95.83
Item Tax Refund: £19.17

Your refund is being credited as follows:

MasterCard Credit Card [expiring on]: £115.00

Have an issue with your refund, or a question about our refund policy?
Visit our Help section for more information:

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1161018

Thank you for shopping at Amazon.co.uk.

Sincerely,

Amazon.co.uk Customer Service
http://www.amazon.co.uk

Heather
 
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