Shutter count on new camera is not 0..

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Kanine

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Just got my D300s from Jessops and the exif shutter count on shot 1 read 20! Not a big deal I'll admit and the camera is pristine, but not something you expect after handing over £1200 to get a prehandled camera...

Seem to remember a thread on this recently, what was the verdict? Did they manage to get any recompense or an apology? More slightly irritated than angry, and definitely not something to return the camera over, but still, not particularly impressed!
 
I would say take it back, but that's just me, or at least give them a call to find out why this camera has been used.

You never know, it *might* be something to return the camera over. It might've been sold, the customer took a dozen shots with it and noticed something wrong, it's been return to the shop, they've fired a couple more shots and not seen it, and it's simply been resold as new to you.
 
I'd consider that to be perfectly normal. It gets put together on an assembly line and should be tested to make sure it operates before going into it's box.

I certainly would not consider that to be a problem. In fact as far as I'm concerned I'd much rather it WAS checked before it was sent out.
 
I wouldn't take it back for 20. Anything over 100 I would though. All thats happened it seems is someone has a look at it already at the store and fire a few shots. Maybe a staff member or a customer.
 
I wouldnt worry about 20, I have herd of people getting home to find shutter counts of 600-2k :P
 
They do test the camera along the production line so don't worry about it.
 
Its probably like delivery mileage on a new car. Although saying that both my cameras came with a zero shutter count.
 
CSB said:
Although saying that both my cameras came with a zero shutter count.
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Same. One would assume that Nikon/Canon/etc would reset the clock to 0 on all bodies, not just some, before shipping out.
 
I must admit i can see why you might have a few counts o there but i would not be happy either.

Spike
 
It wouldn't worry me either if it came from the factory that way. But if it was unpacked by Jessops staff or a customer and returned, I'd want to know.

That's why I'd call the shop to confirm.
 
Same. One would assume that Nikon/Canon/etc would reset the clock to 0 on all bodies, not just some, before shipping out.
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So, from the comparisons above, thats equivalent to clocking............ (as in falsifying the mileage on a car)

Yet whenever you go and buy a new car it wil invariably have a few miles on the clock, which i assume is checking / delivery etc.........

honestly 20 shots is b****r all and don't worry about it. I bought an ex demo pentax from a local company, for a shedload less than should have been, was expecting 1000's of clicks but <500.

Honestly, it's not even warmed up at 20.
 
Lynton said:
honestly 20 shots is b****r all
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Unless a fault had been noted and ignored during the taking of those 20 shots.

It would not be the first time a shop would've sold an ex-demo or customer return as a "new" product.
 
All cameras that tested are reset to 0 before they leave the factory, and only a few per batch are tested. The only time I bought from jessops the assistant tried to swap the new one out of the box for a display one, when she opened the box to apparently check the contents ????.
You obviously have an ex display model or a return.
 
The fact that the camera has had 20 actuations wouldn't bother me, what would slightly is that you'd bought a camera as new, and it sort of isn't.

Was the box etc all factory sealed? If so, I wouldn't worry, however if it's been opened I'd be giving it a very thorough looking over, in case it was returned for some reason!

Chris
 
Lynton said:
So, from the comparisons above, thats equivalent to clocking............ (as in falsifying the mileage on a car)
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Perhaps, but since when has it been illegal for Nikon (or Canon or whoever) to reset the clock on their own systems before having them even leave the factory? :)
 
I have had a quick go, and having had a D300 before, everything looks more or less tip top...just annoyed still that it had 20 shots. I'll give them a call or visit to see exactly why it has 20 on, but I don't think I'll get it replaced! The thing is, the buggers reset the file name count?!

The box wasn't factory sealed, but then again do they ever have a seal on??

Another weird this is I've got a 2 year warranty letter confirmation from home serve thanking me of registering for the warranty - I haven't even registered it online yet?! Did jessops pass on my details?!
 
Kaouthia said:
Same. One would assume that Nikon/Canon/etc would reset the clock to 0 on all bodies, not just some, before shipping out.
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A Nikon rep told me all units have shutter actuations on them as they are fired while being calibrated and tested during manufacture. Some 20, some 200 actuations - just to get them right. Then they are all reset to 0 before they ship.
 
Sounds like the camera has belonged to someone else! I'd be pretty annoyed - not the fist time I've heard of this with Jessops
 
markjayne said:
Guy's, camera shutters get put through a test before been shipped out. I'd rather see a new camera with the odd shutter release counted than one which is zero TBH ;)

Mark
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True, but apparently (just from what I've read) they're reset AFTER all the callibration has been done. If that's true, then somewhere between leaving the factory and getting into the OP's hands, someone else has been having a play. You wouldn't pay top dollar for a ex-demo model I'd imagine afterall. :thinking:

As I said, I wouldn't be worried about the 20 actuations at all, I'd just like to know who used my new camera before me and why!
 
markjayne said:
Guy's, camera shutters get put through a test before been shipped out. I'd rather see a new camera with the odd shutter release counted than one which is zero TBH ;)
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Scroll up to see...

justinitus said:
A Nikon rep told me all units have shutter actuations on them as they are fired while being calibrated and tested during manufacture. Some 20, some 200 actuations - just to get them right. Then they are all reset to 0 before they ship.
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:D
 
Why would they reset it? That's like resetting a cars mileage after a test drive.
 
i'd take it back, oh and it's not kanine from hull is it?
 
Andy said:
Why would they reset it? That's like resetting a cars mileage after a test drive.
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The why is irrelevant. It's what they do. :)
 
Its Jessops we are talking about here :D they tried to sell me a camera as new that had no battery and a crack in the cf card door!
 
I would not worry about such a low count, we have all asked to hold a new Camera, lens or what ever in the store and then maybe buy one of 2 or three we have handled. Do we all expect every store to have a demo of everything they sell? or should we only touch things we are going to buy?.

Do we not all suggest to all the newbies that they go to Jessops to try all the different brands before choosing?

Just tink of the additional cost of equipment if every store had a demo of each item, We would have to pay with increased prices.
 
When I was looking for a D300s, all of the Wilkinson Camera stores that had one in stock had one in the window that was used for customers to test, which I went back and played with on 3 separate trips. My new one was an unopened box from the back with 0 shots on the counter.
 
Graham_P_Clarke said:
I would not worry about such a low count, we have all asked to hold a new Camera, lens or what ever in the store and then maybe buy one of 2 or three we have handled. Do we all expect every store to have a demo of everything they sell? or should we only touch things we are going to buy?.

Do we not all suggest to all the newbies that they go to Jessops to try all the different brands before choosing?

Just tink of the additional cost of equipment if every store had a demo of each item, We would have to pay with increased prices.
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Well....yes, they should have demo equipment, other stores do and they don't sell them as new. I once watched a Jessops staff member rearranging the cabinet with all the dslrs in it and as the put the last one in the whole top shelf collapsed, taking everything in the cabinet with it down into one big heap.

He simply laughed and put them all back -funnily enough he's not working there any more :lol:

Personally I wouldn't buy anything out the cabinet in Jessops, just like I wouldn't buy a floor model in a tv shop.
 
for the sake of 20 shutter actuations are you really going to go through all that hassle? I bet you'll take twice that amount doing test shots to figure out how the camera works - for those who think it's a massive deal; don't be so anal about it
 
Picked a 'new' 5d II up from jessops this week. Asked if it was new, o yes said the member of staff ripping the dog eared seal off the box before I had chance to check.
Got the camera home and the battery showed over 200 actuations on the charge . On checking further I found a memory card in it with pictures of the staff on it.
A quick shutter count check with shutter software revealed over 600 actuations.
I demanded a new one and when I went to pick it up just about got a sorry.
Very naughty as they knew exactly what they were doing.
It's not like I was buying a P&S camera plus I was assured it was new before travelling.
 
I'm sure a few decades ago my parents took me into electrical stores and there were demo's on offer at reduced prices at places like Rumbelows etc, today they don't seem to bother so what they do is sell it as stock at top prices, sign of the times where we live in a much greedier society. 20 shutter actuations is pretty acceptable for full asking price imo.
 
specialman said:
for the sake of 20 shutter actuations are you really going to go through all that hassle?
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What hassle is it to call the store to find out the history of a camera while in their care that you've just spent 1200 quid on? Yes, I can go through that hassle. :)

Have you not been reading what other people have said? :)

It's not the number of actuations that's the problem. It's the fact that it's been used at all. That camera could've been dropped, or sold and returned due to an issue.
 
zooxanthellae said:
Picked a 'new' 5d II up from jessops this week. Asked if it was new, o yes said the member of staff ripping the dog eared seal off the box before I had chance to check.
Got the camera home and the battery showed over 200 actuations on the charge . On checking further I found a memory card in it with pictures of the staff on it.
A quick shutter count check with shutter software revealed over 600 actuations.
I demanded a new one and when I went to pick it up just about got a sorry.
Very naughty as they knew exactly what they were doing.
It's not like I was buying a P&S camera plus I was assured it was new before travelling.
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That's disgusting behaviour to be honest, these idiots surely aren't trained in camera useability if they can't fathom out that they're not going to get found out, i doubt if they know the difference between an SD and a CF card
:shake:
 
I was pretty peeved as it wasn't a local branch so cost me fuel to collect. I just loved the way the guy who dealt with the replacement gave me 20 questions and started checking the box out just in case i was trying to pull a fast one and change it out with an older unit lol.
I handed him the card with the damning evidence and he just shrugged whilst letting me know it was quite a small capacity card for the camera. What the hell had that got to do with me lmao!!!
The date hadn't been set and was reading 4 months after the default date of initial turn on when I got it. The lens mount was also scratched and I recieved an error off the bat when installing a lens due to dirty contacts.
The camera actually performed well after that but I couldn't live with the doubt of it's history.
Very dissapointed with the service.
 
Bought a display model of a 5D2 recently. They gave me a £50 discount. Had just over 20
actuations. Good as new! Love Jessops.............sometimes! ;-)
 
When I was looking for a D300s, all of the Wilkinson Camera stores that had one in stock had one in the window that was used for customers to test, which I went back and played with on 3 separate trips. My new one was an unopened box from the back with 0 shots on the counter.
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When I bought my Olympus, there was one in the window to test, (which I did on several occasions!) but mine came sealed in an unopened box, along with a carrier bag full of goodies - spare battery, several filters, Lowepro camera bag, cleaning kit and more.

I think it depends where you shop, and if they actually have a customer care policy...

Janet
 
the one thing that hasnt been established, when you got the box either in store or at home, did you have to cut the seal?
 
Did the camera look pristine and unhandled?

If so - don't worry about it.

My brand new D700 came with dust on the sensor. I thought about it, but the hassle of having it sent back and cleaned wasn't worth the bother. If you're too anal, you'll be worrying more about the condition of your equipment than the quality of your shots.
 
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