Shutter count new camera

goinggreynow

goinggreynow

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Would really appreciate hearing from any fellow members with first hand experience of what to expect with a new camera. I'm assuming that any new camera is tested to some degree at the factory???? If correct, then it's obviously unrealistic to expect to see zero against shutter count, flash fires, number of times camera turned on, etc.
I'm looking at a brand new camera with 91 shutter actuations, 4 flash fires, and which has been turned on and off 29 times. Reasonable to assume these all happened at the factory?
Thanks for any thoughts.
 
goinggreynow said:
Would really appreciate hearing from any fellow members with first hand experience of what to expect with a new camera. I'm assuming that any new camera is tested to some degree at the factory???? If correct, then it's obviously unrealistic to expect to see zero against shutter count, flash fires, number of times camera turned on, etc.
I'm looking at a brand new camera with 91 shutter actuations, 4 flash fires, and which has been turned on and off 29 times. Reasonable to assume these all happened at the factory?
Thanks for any thoughts.
Click to expand...

It might help if you said the make and model???
 
No it’s not ,this has obviously been demo’ d in the retailers or sold and returned ,a new camera should be zero count .which retailer did you buy this from
 
the black fox said:
No it’s not ,this has obviously been demo’ d in the retailers or sold and returned ,a new camera should be zero count .which retailer did you buy this from
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:plus1: as I should have expanded what I surmise that any factory testing would then be zeroed off by a deep reset.
 
I had an M5 like that from HDEW, didn’t even prompt me to set the time when I turned it on first time. Swapped it out no issues though.
 
I agree with the others that something appears not right and your best action would be to query it. Ive bought many second hand cameras over the years and some ex-demonstration units. The price reduction reflected their not-new status in every case. If the price you paid did not I think you have a case for compensation at the least.
 
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The numbers sound more consistent with a store demo model. Switched on 29 times, 2-4 shots per time demonstrating to customers. I'm sure the camera is just fine, but should have been sold at a discount with 'ex-demo model' in the description
 
Whilst I agree new should mean just that, how do you prove otherwise?
 
tijuana taxi said:
Whilst I agree new should mean just that, how do you prove otherwise?
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You shouldn’t have to ,if bought online the distance selling regs should apply ,if bought over the counter take it back and get it changed ,your word as a customer should be enough ,if not the threat of trading standards should suffice
 
tijuana taxi said:
Whilst I agree new should mean just that, how do you prove otherwise?
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Shutter count should be zero and the date should be unset as other posters have suggested. Most new cameras will come in a sealed box. It would be a trading standards matter to sell a used camera as new. Do a search for "trading standards used goods sold as new" and you'll find various articles on the subject going back to the 1990s.
 
Thanks for all the replies. There seems to be an overwhelming response that the numbers I'm seeing are not indicative of a factory fresh, "never been out the box" camera. Nowhere did it mention that the camera wasn't brand new. To be fair, I'll have a word with the UK seller tomorrow and see what they say. I have no reason to think there's anything wrong with this one but it is a replacement for one which had a shutter issue and so I'm just a little jumpy about things. By the way, it's an OMD EM10 mark II.
 
goinggreynow said:
but it is a replacement for one which had a shutter issue
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That changes everything. When an item is replaced in lieu of repair it is acceptable to supply a unit that has been used to the same level as the item it is replacing. The only circumstance where that wouldn't apply would be if the faulty camera that is being replaced arrived in such a state that it couldn't be used when taken from the sealed packaging. Is that what happened in this case?
 
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goinggreynow said:
Thanks for all the replies. There seems to be an overwhelming response that the numbers I'm seeing are not indicative of a factory fresh, "never been out the box" camera. Nowhere did it mention that the camera wasn't brand new. To be fair, I'll have a word with the UK seller tomorrow and see what they say. I have no reason to think there's anything wrong with this one but it is a replacement for one which had a shutter issue and so I'm just a little jumpy about things. By the way, it's an OMD EM10 mark II.
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If any UK shop plays "fast & loose" with regard to not acting properly (as stated above) I would want my money back and find another supplier.

Sending you such a demo'ed model as a replacement for a faulty one suggests to me it might have been the last one in stock.......but they should have been honest and offered it as such at a reduced price!!! That is why I say get your money and move on.
 
AndrewFlannigan said:
That changes everything. When an item is replaced in lieu of repair it is acceptable to supply a unit that has been used to the same level as the item it is replacing. The only circumstance where that wouldn't apply would be if the faulty camera that is being replaced arrived in such a state that it couldn't be used when taken from the sealed packaging. Is that what happened in this case?
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Surely that depends on whether in or out of warranty and/or a discontinued model. Plus he was supplied the replacement as a "new" boxed item.
 
Box Brownie said:
Surely that depends on whether in or out of warranty and/or a discontinued model.
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Of course the facts are everything so it's difficult to discuss sensibly without having all of them.
 
This happened to me years bk at Jessops ,went in to get a d700/24-70 &70-200 was told they didn’t have the d700 but could get next day from a local store after calling about.
I expressed that it was fine as long as it wasn’t a display one. Which he assured me it wasn’t.

Received the camera went home took a few shots and noticed it was showing 270ish, took it bk to the shop and the same guy was a bit arsey about it saying it was hardly used and didn’t see the issue. Think he had known it was.Didn’t offer anything off it as it wasn’t there policy so returned the lot. Nice loss of a 5k plus sale, never went back again.
 
That doesn't sound like anything to worry about.

Once I got sold a new lens from UK physical retailer that had scuff marks on lens hood and fingerprints on the glass - an obvious PX used copy or abused return. That had to go back and it did.
 
i had the same thing from the old Jessops shops. They tried selling me as new a camera ( Nikon D300 ) with the box already opened and battery inserted, let alone several shutter counts. The claimed they were just testing it. What a load of BS , it was so obviously a demo model and they thought I didn't have a clue. I would say to anyone unless stated as "demo model/used" then don't touch it.
AS the same has happened to Peter (Pmac) above it looks like a con trick used by jessops everywhere. Like him I would not go withing 100 yards of Jessops again
 
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goinggreynow said:
Thanks for all the replies. There seems to be an overwhelming response that the numbers I'm seeing are not indicative of a factory fresh, "never been out the box" camera. Nowhere did it mention that the camera wasn't brand new. To be fair, I'll have a word with the UK seller tomorrow and see what they say. I have no reason to think there's anything wrong with this one but it is a replacement for one which had a shutter issue and so I'm just a little jumpy about things. By the way, it's an OMD EM10 mark II.
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Is it possible they tested it in store because your previous one was faulty and they didn't want to send you a dud again?
It could also be possible they shipped you an open box return in exchange for yours.

FWIW my first E-M10 came open box from Wex. It had clearly had more use than opening the box - a few hundred shots and powered on and off several times.
It was in mint condition and was reduced. I registered it with Olympus for the full warranty + online registration bonus and got on with taking pictures.
If it looks in perfect nick then I would try and stop worrying but the shop is your first port of call, be polite and ask them why it's not actually new.
 
Had that in jessops too.
He you are sir, Here’s your new camera that’s unwrapped, has a battery in it and most of the packing missing...

Err no it’s not, goodbye.
 
goinggreynow said:
I'm looking at a brand new camera with 91 shutter actuations, 4 flash fires, and which has been turned on and off 29 times.
Click to expand...

AMcUK said:
Is it possible they tested it in store because your previous one was faulty and they didn't want to send you a dud again?
Click to expand...

Nope, sounds like he has been sold a display model.
 
goinggreynow said:
Would really appreciate hearing from any fellow members with first hand experience of what to expect with a new camera. I'm assuming that any new camera is tested to some degree at the factory???? If correct, then it's obviously unrealistic to expect to see zero against shutter count, flash fires, number of times camera turned on, etc.
I'm looking at a brand new camera with 91 shutter actuations, 4 flash fires, and which has been turned on and off 29 times. Reasonable to assume these all happened at the factory?
Thanks for any thoughts.
Click to expand...

Was the box sealed or was it evident it had been opened?
 
AMcUK said:
Is it possible they tested it in store because your previous one was faulty and they didn't want to send you a dud again?
It could also be possible they shipped you an open box return in exchange for yours.
Click to expand...

IMO it is not for the shop to test it and then send it as a new item, doing in effect has made it a display model.

hashcake said:
Nope, sounds like he has been sold a display model.
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Plus, as reported by the OP he was sold/supplied it as "new" item. Not a display or demo product......which properly should be offered & sold at a discounted price!
 
I'd be interested to know who the retailer is and also were there any creases in the lid of the box giving evidence that it had been opened previously.
I've picked up boxed items in a shop and put them straight back for another because they look like they'd been opened
 
AMcUK said:
Is it possible they tested it in store because your previous one was faulty and they didn't want to send you a dud again?
Click to expand...
I have spoken to the retailer and this is exactly what has happened. In my particular case, I was delighted that they had gone to the effort of testing the replacement to make sure that I was going to receive a camera body that was free of the problems affecting the original one. Thanks to everyone for their comments and advice. Much appreciated.
 
goinggreynow said:
I'm looking at a brand new camera with 91 shutter actuations, 4 flash fires, and which has been turned on and off 29 times. Thanks for any thoughts.
Click to expand...

goinggreynow said:
I have spoken to the retailer and this is exactly what has happened. In my particular case.
Click to expand...

Sorry but I'm not convinced, 91 shutter actuations and turned on and off 29 times seems a bit too much just to test it.
However, the most important thing is that you are happy with the end result.
Have fun with your new camera :)
 
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