SHOCK, HORROR & DISMAY at Sainsburys

QUICK UPDATE... :D

2 days later and Sainsburys hasn't even acknowledged this message as sent to them through their own website's submission form (twice to make sure and one further time with a "Please respond to let me know you've got it" in the headline)

Now I wasn't expecting a considered response from them as yet, but its a bit s***ty that they don't at least have an automated system that says something like... "Thank you for your contact, one of our agents will review and be in touch shortly"

If there's no response by Monday aft it'll go in the post to them with an additional section about crappy website (lack of) response and an additional claim for ink, paper, envelope and postage !!!

Dave
 
Just think how much healthier you all are for having half a rasher less :)
 
Nikon Ken said:
Dave, I use this website for CEO email addresses - I find you get a quicker response.

Sainsbury's CEO email address is: mike.coupe@sainsburys.co.uk

Apart from a lack of bacon, hope you're OK.

Ken
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Well that's interesting - cheers - might save them the cost of stamps etc. and he can probably write the £250,000 (and costs) cheque faster too :)

Alls well here thanks, are you still splashing about ???

Dave
 
DG Phototraining said:
Alls well here thanks, are you still splashing about ???
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Not been a good time recently. Val's Alzheimer's went downhill fast and after nearly 20 weeks in hospital she is in a care home. Just trying to come to terms with it but I console myself by knowing she is in the best place and well looked after.

Ken
 
Nikon Ken said:
Not been a good time recently. Val's Alzheimer's went downhill fast and after nearly 20 weeks in hospital she is in a care home. Just trying to come to terms with it but I console myself by knowing she is in the best place and well looked after.

Ken
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I remembered but didn't want to ask. My father-in-law is in the same boat, generally quiet and confused, sometimes raging for hours in floods of tears. Its a VERY cruel condition

Sending you all my best wishes :)

Dave
 
Some crackling comments in this thread!
 
Ferj said:
There was a big thing with tescos and packets of bacon being short. It sounds like it's becoming a big problem. Supermarkets deny this, I suspect they're telling porkies!
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It can be a bit of a pig when things go wrong.....
 
Theres been a rasher of complaints on this but supermarkets are trotting out the same old excuses and insisting their suppliers are for the chop. An overnight cure is not realistic claimed a spokesman.
 
baconhot_zpsgftytj61.png
 
Quick update again

Coming up to 5 days later and NO communication from Sainsburys at all :(

Despite a re-submission 3 days ago asking for confirmation of receipt

Emailing their CEO yesterday morning (thanks Nikon Ken for that :D )

So today - its letter time - our compensation claim has gone UP accordingly :)

Dave
 
Be careful, Dave, it could be a sc ham organised by middle management. You highlighting the issue & lean ing on the CEO may smoke em out & It may be surprising how many folk have their snouts in the trough & ultimately they could get their porkies sizzled if the shareholders get wind of it & report the issue. I guess head office won't be happy if the pigs move in & the 5h!t hits the fan.
 
OldCarlos said:
Be careful, Dave, it could be a sc ham organised by middle management. You highlighting the issue & lean ing on the CEO may smoke em out & It may be surprising how many folk have their snouts in the trough & ultimately they could get their porkies sizzled if the shareholders get wind of it & report the issue. I guess head office won't be happy if the pigs move in & the 5h!t hits the fan.
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Totally agree with all of that, good to see the pig puns have stopped too :D

They are Swines for not reply as yet though, its not like I'm trying to Hog their time or anything :D

Dave
 
UPDATE - a reply at LAST !!!

Sort of...

Thanks for contacting our Executive Office. This is an automated message to let you know we’ve received your email.

We’ll review your communication in the next 24 hours. We’ll then be in touch to resolve if possible, or to let you know what to expect next.

And that's basically it - 5 days for an automated response, crap innit, let's hope they don't make a pig's-ear of their formal reply

Dave
 
DG Phototraining said:
UPDATE - a reply at LAST !!!

Sort of...

Thanks for contacting our Executive Office. This is an automated message to let you know we’ve received your email.

We’ll review your communication in the next 24 hours. We’ll then be in touch to resolve if possible, or to let you know what to expect next.

And that's basically it - 5 days for an automated response, crap innit, let's hope they don't make a pig's-ear of their formal reply

Dave
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Sounds like a threat to me.
They might be sending the boys round :eek:
 
DG Phototraining said:
UPDATE - a reply at LAST !!!

Sort of...

Thanks for contacting our Executive Office. This is an automated message to let you know we’ve received your email.

We’ll review your communication in the next 24 hours. We’ll then be in touch to resolve if possible, or to let you know what to expect next.

And that's basically it - 5 days for an automated response, crap innit, let's hope they don't make a pig's-ear of their formal reply

Dave
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Good news, Dave, at least they can't hide this under the counter now & you might get a crackling result out of it.
 
FINAL UPDATE - THEY REPLIED AND WE'VE SETTLED :)

Mike btw is the CEO of Sainsburys who'e email Nikon Ken gave me above :D
...

Dear David and family

Thanks for your email. Mike has asked me to respond to you on his behalf. I'm sorry that there were two slices of bacon missing from your pack and that you received no reply.

I've passed your comments to our buying team who work closely with our suppliers. They'll be able to take your feedback on board and address this during the next review. We'll continue to monitor any further feedback about the bacon to ensure we're aware of any other customers having similar issues.

I'm afraid £62,000 was a bit steep for us to reach for two missing slices of bacon but I’ve sent you a £10 gift card to cover a refund with a little extra as a gesture of goodwill. It can take up to 48 hours from receiving this card for it to become active, then you can spend it in any of our stores. I hope this goes some way to make up for the lost slices and puts you all back in line for slimming world.

We appreciate you taking the time to let us know about this and we look forward to seeing you back in store soon.

Kind regards

...

YAY success

Dave
 
Nice one Dave.

A few years ago I bought a pack of fresh parsley from Sainsburys and I found a snail in it. I write to their head office, commending them on their attempts to broaden the British public's mind with regard to eating habits, but reassuring them that I personally didn't need this particular kind of encouragement: if I want to eat escargots, I'll buy them; but when I buy parsley it's because I want to eat parsley.

I got a £10 gift voucher too. I'm sure that giving their customer service staff a laugh is more effective than complaining.
 
Well it goes to show that your decision to STY the course was a good one.

Glad that it was not a sow's ear moment, though you were not really expecting a silk purse....
 
StewartR said:
Nice one Dave.

A few years ago I bought a pack of fresh parsley from Sainsburys and I found a snail in it. I write to their head office, commending them on their attempts to broaden the British public's mind with regard to eating habits, but reassuring them that I personally didn't need this particular kind of encouragement: if I want to eat escargots, I'll buy them; but when I buy parsley it's because I want to eat parsley.

I got a £10 gift voucher too. I'm sure that giving their customer service staff a laugh is more effective than complaining.
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If the snail was alive perhaps it was their way of showing how fresh it was ???

But yes, shouting and swearing at staff can't be good for their morale or your chances of a pleasant outcome

Over the years I've 'complained' in a similar manner MANY times and probably received compensation worth a few hundred £s if all added up. But they do need to know when there's a problem so they can address it, win win :)

Dave
 
DG Phototraining said:
I’ve sent you a £10 gift card to cover a refund
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FFS don't buy bacon with it, you may be a couple of slices short again,
heaven nose where that tail may end! ...


Grand result Dave :thumbs:
 
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