Royal Mail are awful !

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Just a word of warning about the how bad Royal Mail have become now.

Went to a brick and mortar post office with a letter to be sent to USA.

Paid £7.50 for tracked only.

The lady even asked me " do you want signed for "

I said no, tracked only ( there was standard, signed and tracked and tracked only options advertised )

So I got tracking that day to say accepted etc.

3 weeks later no other tracking has been provided at all.

During many conversations complaining to Royal Mail live chat I found out they gave me signed for at the post office.

Now that would not matter much but I knew that the recipient was not home so that is why I asked for tracked only.

So obviously nobody was home so never got delivered.

There was over £100 in the letter + £7.50 to send it.

The Royal Mail response " sorry Sir its not insured. Sorry Sir you cant even try to claim your £7.50 back until Sep 15.

Sorry you were miss sold signed for, nothing we can do about it.

So basically I got a bunch of sorry Sir, no compensation, they cant tell me where the letter is and wont help at all till Sep 15 when I can claim it as lost and try to get back the £7.50.

Absolutely shockingly poor, they said 5 point tracking system, it was tracked for one day and nothing for 3 weeks lol.
 
So not Royal Mails fault at all then.

Firstly, it's the post office that gave you the wrong option.
Secondly, one an item leaves the UK you're at the mercy of the receiving countries postal system. If they don't scan it it won't be tracked. It's not great, but hardly Royal Mails fault.

It sound to me that Royal Mail did everything right.
 
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As the PO are "agents" for RM surely they (RM) should honour the fact their customer (the OP) asked for a certain service and was sold something different, something he couldnt possibly have known, and offer compensation based on what was requested after the official "lost" date i.e. Sep 15th
Furthermore, the services abroad are again acting as RM agents, it's up to RM to get them working correctly, not just say "nothing to do with us", shocking service.
I may have a slightly vested interest as RM managed to "open" several of my letters recently and "lose" the contents, when found there was no damage to any of the contents despite I was told significant damage to the envelopes which resulted in the contents spilling out.
RM are a shower and offer little or no customer service when things go wrong.
 
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I know how you feel but having read the RM small print in the past I always use a courier when sending overseas items of value. They only track within their jurisdiction.
 
The post office are a completely separate company from Royal Mail. If you want to complain about something being mid-sold that complaint needs to be directed at the post office hence why Royal Mail have said there is nothing they can do. I would guess that the service paid for would be detailed on the receipt.

As for compensation, there would assume there would normally be sort of compensation (to a limit) but you can not claim compensation for cash (assuming the £100 the OP mentioned was indeed cash.)

I send 40-50 items a day with Royal Mail and very very rarely do we have any issues. When items do go missing, more often than not it turns out to be a customer that has given us the wrong or a partial address or they are trying it on for a refund.
 
They cant tell me if it was put on an aircraft.

They cant tell me is it in the UK or is it not in the UK.

They have no clue to the whereabouts at all,

So I paid £7.50 to have tracked instead of £2 something only for non tracked. And all the tracking I got was told it was accepted at the PO.

I know it was accepted at the PO, I was F@@@g standing there

So I paid £5 to be told what I already knew
 
ecoleman said:
The post office are a completely separate company from Royal Mail. If you want to complain about something being mid-sold that complaint needs to be directed at the post office hence why Royal Mail have said there is nothing they can do. I would guess that the service paid for would be detailed on the receipt.

As for compensation, there would assume there would normally be sort of compensation (to a limit) but you can not claim compensation for cash (assuming the £100 the OP mentioned was indeed cash.)

I send 40-50 items a day with Royal Mail and very very rarely do we have any issues. When items do go missing, more often than not it turns out to be a customer that has given us the wrong or a partial address or they are trying it on for a refund.
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I honestly believe they (PO and RM) try harder with "Corporate" customers and less with mere mortals as regards customer service when something goes wrong. I dont believe that by seperating the PO and RM as seperate entities in this case is justified, the PO act on behalf of RM and as such RM have a duty to behave as if the PO was part of RM. I work on a contract basis and none of my end Clients would be impressed if when I screwed up my first point contract acted in this way, when you employ a sub-contractor you do so on the basis of acting as if its one entity as far as end customer is concerned.
Seperating and denying is a very convenient excuse for shoddy service and buck passing.
 
A quick google found this from the RM site.

Sending valuables, money & jewellery in the UK. If you're sending valuables, money or jewellery in the post, you should use Royal Mail Special Delivery Guaranteed®. This will enable you to claim compensation in the event of loss or damage. Valuables sent using any other service are not eligible for compensation.

Personally I would never send cash in the post anyway. Much easier and cheaper to use Currencyfair if it's going abroad: the money goes through virtually instantly and you can see it's been received.
 
Did you say it was cash to the Post Office staff?

....... or did you just say you wanted to send this letter to the USA?
 
Whilst it wasnt sensible to send cash, the OP isnt complaining about compensation etc as such but the awful service he has received in terms of not getting what he wanted, a tracked item, and RM have sat back and said "not our fault"
 
MatBin said:
Whilst it wasnt sensible to send cash, the OP isnt complaining about compensation etc as such but the awful service he has received in terms of not getting what he wanted, a tracked item, and RM have sat back and said "not our fault"
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Actually I agree with that bit: the OP hasn't been given the service he paid for.
 
MatBin said:
Whilst it wasnt sensible to send cash, the OP isnt complaining about compensation etc as such but the awful service he has received in terms of not getting what he wanted, a tracked item, and RM have sat back and said "not our fault"
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Which is the Post Office's responsibility, not Royal Mails? The PO mis-sold RM's product.
 
mjmountain said:
Which is the Post Office's responsibility, not Royal Mails? The PO mis-sold RM's product.
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If you had a repair to your house roof and it was performed by a sub-contractor who didnt want to fix any mistakes he had made would you not feel the Company you original gave the work to as responsible for the repair, I believe the buck stops with RM.
 
MatBin said:
If you had a repair to your house roof and it was performed by a sub-contractor who didnt want to fix any mistakes he had made would you not feel the Company you original gave the work to as responsible for the repair, I believe the buck stops with RM.
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If you buy a samsung microwave from Amazon, and they ship you a samsung toaster - would you blame samsung?
 
Your first beef is with the PO for selling you the wrong thing and the second is with RM for not providing tracking info.

Time to get complaining to both their customer services!
 
mjmountain said:
If you buy a samsung microwave from Amazon, and they ship you a samsung toaster - would you blame samsung?
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If I ordered a Canon from Wex and they sent me a Nikon I'd blame Samsung :-)
 
MatBin said:
Whilst it wasnt sensible to send cash, the OP isnt complaining about compensation etc as such but the awful service he has received in terms of not getting what he wanted, a tracked item, and RM have sat back and said "not our fault"
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Signed for is not tracked, it would've stated the service on the receipt. And even if it was tracked I believe rm tracking stops at the UK border?

International tracked parcels would be better off using a courier such as ups, FedEx, dhl. Their tracking goes end to end even international.
 
Signed for is not available to the USA, Only tracked or tracked and signed. If the P.O. has put a signed for label on it, it could be anywhere by now - if you have a return address on it, it may well show up after a long wait, but will almost certainly not reach its intended recipient.
 
It's highly unlikely to turn up, if it has cash in it, some lovely agency Scrote at a sorting office will have it away. I've told all my relatives to stop sending cash for birthdays, xmas etc, as it never arrives, or the card does but in a plastic bag saying "sorry your item was damaged"
 
neil_g said:
Sending cash in the post?

The po always ask what the package contains in my experience and iirc won't except cash, cheques, vouchers etc.
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im with him sending cash in the post sorry dude you are a right muppet.
some one will have had that out at a sorting office and right made his or her day.
 
Mr Bump said:
im with him sending cash in the post sorry dude you are a right muppet.
some one will have had that out at a sorting office and right made his or her day.
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Can you ever put forth an opinion without being a nob? :ROFLMAO:
 
viv1969 said:
Can you ever put forth an opinion without being a nob? :ROFLMAO:
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Nob - definition = person of wealth, did you really mean that? :-)
Matt
 
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