Router, wifi and internet woes... with win10

Ellie Jones

Ellie Jones

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It all started almost a Fortnight ago....

Both my laptop and hubbies brand new computer, were both showing they were connected to the internet (both wireless to router) but we couldn't access any internet pages at all....

Did the basic, reset the router, and restart the puters, zilch didn't resolve the problem
So did a restore on both (Hubbies computer we only brought 2 days before)
His computer worked no problems back on the internet.
my lappy, well I thought it worked as I got on the internet for a while and again lost the ability to access...

So rang my isp...

Who explained there had been a win10 update, that had causes loads of problems preventing people accessing the internet
They got me to try a wlan report via commnad prompt this failed, so unable to help me further, but gave me a microsoft number
I rang microsoft number, and after faffing with a couple of things, they got me to use reconfig, hide all the microsoft service and disable the rest and reboot..

This I thought did the trick, but alas the last 2 days again back to losing access to the internet, when it's working it's flying then slows and no pages will load... I've rebooted, checked for update drivers and also did the reconfig again...

I'm starting to ponder, I've got an canon pixma 100s just before this started to happen, I installed it on my laptop but not on hubbies computer, I already have a canon all in one...

Could this software be causing an issue?

If so, what sort of issue would I be looking at..

Sorry for long post, but getting a tad bit fed up now and really don't want to faff with the very long winded ways of microsoft call centre
 
Thanks guys,,,

Yes no real option on win10 can't turn off auto update, unless you tell it you are on a metered connection....

But have taken note from the other thread with the dumping malarky and will do that if it goes again..

Was getting worried that I might have a driver clash with the canon printer, but seems that the patch was more successful on hubbies new computer than mine. I soo hate Win10 it has been nothing but hassle since I was enforced to have it, with my new lappy. Time to start saving and move over to mac me thinks
 
Eek don't disappoint me, I remember having to input ip addresses manually with windows many moons ago, and what a nightmare it could be setting up your network...

I thought the patch should have worked, if it's something else I'm going to have to start looking at the canon software as the only changes to my lappy is installing the pro 100s software... Which I haven't has yet installed on hubbies computer
 
As you are on WiFi with the laptop?

Can I suggest two things:-
1) change the channel to a possibly less congested one? NB I use WiFi Analyser on my Android phone to "see" all active AP's and found the channel choice to set

2) rather than let the laptop take the IP address that dhcp serves up perhaps set up a fixed IP outside the dhcp range?
 
I fairly hate DHCP at home. Anything that doesn't move and needs to be always available gets a static address. So, workstation, Sky box, PS4, two printers and a NAS, all static. I try and get those off wifI as well onto cables or powerline to reduce congestion. Phones, laptops and visitors can all go wireless and use DHCP. So far the only issue has been when I managed to unplug the OpenReach box. That took me way too long to work out why I had no Internet :-D
 
To see if it was a congestion issue, turned off printers and hubbies computer, but still happens....

I've faffed with some of the minor things which hasn't worked so far, so realised that I hadn't looked into complete shutdown, and found yep when I thought I was shutting down lappy was just going into sleep. So changed this and now lets hope..
 
Hi Ellie, so your laptop currently has no internet access? If so, can you run the following from the command prompt please and post the results as a slow-down and then frequent internet access issues could inherently be latency related.

Ipconfig /all

Ping <Your Gateway/Router> -n 20

Ping 8.8.8.8 -n 20

Tracert 8.8.8.8
 
If anyone needs any IT advice give me a shout, I'm an IT consultant and run a Company that Specializes in Business IT Support.

:)
 
thanks for the continuing advise...

To cut a long story short.... I think I may have found my Wifi problem...

Just before the problems started, my Christmas pressie arrived, a Canon Pro100s printer :) I installed and tested it, and I also set up hubbies computer (his Christmas pressie) so wasn't using my internet. Then he discovered in the morning that his connection wasn't working, and nor was mine!

So I uninstalled the Pro 100 software last night, but only did a restart, still the problem remained, and in fact worse it's been, so did a full shut down. This morning I had all the attention of checking I had everything saved and backed up on an external drive, had to go on the internet to check a couple of things.... Which I noted it loaded very quickly, and I wasn't experiencing any lag.. In fact I've had internet up and running now for 4 hours, without an hitch, no lagging nor failing to access....

So it seems, I'm looking at issues with the canon software...

Now was the issue caused due to already having Canon software for my canon All in One printer, (non of the printers are loaded on hubbies computer) or is it an issue with the Pro 100s software alone!

So I think what I'm going to do, is uninstall my all-in-one from my lappy, then reinstall the Pro 100s software. If it pans out fine, then I'll install the all in one on hubbies computer...

Might try reinstalling it back onto my lappy,

But will let you know how it all goes
 
Well, I think I've found the culprit...

My lappy has been on and connected to the internet all day, not one single drop not even a stutter....

So now, to uninstall my All-in-printer, and install the pro100s software fingers crossed it's a driver clash with having the two printers on my lappy, and not that the pro100s software has a glitch to it...
 
Wi-Fi connected printers... work of stan.

Somebody at work installed Canon Wireless Printer drivers onto their work issued laptop. They brought it into work and the printer driver emits a broadcast packet with a packet destined for the employee's home network broadcast address (i.e. 192.168.1.255). The gateway receives it, and propagates it to it's default gateway (the internet). But it can't go anywhere, so just gets amplified and bounced between WAN ports on both Firewalls until our internet link up is saturated and no one in the office can access the internet.

We've since amended the Firewall walls to prevent it happening again.
 
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