condyk
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It depends on what it is they do in their 'day job'. In 2016 I'd argue you can't get away with seeing it at two separate items. They are just tools of the job that come part and parcel with it, especially when you work remotely. I appreciate some may still use it as an excuse, some even boast about it and point out how good they are at their job. But are they really if they don't get how to use the tools that make them good as a team? If you create a collaborative and sharing environment then even those who are weaker will come up, it is for their benefit ultimately. So if it doesn't add value don't do it. But if people don't play along I doubt it is really the technology, in my experience it is more like they are off alone. I mean they often seem to be able to use other tools like facebook, linkedin, skype, WhatsApp etc without training.
You're going to have to hire people who have the drive to learn to use the tools provided. Have a buddy system of you need to, go use a Starbucks with their WiFi if you need a quick face to face etc.
Millions of hours of usability testing goes into this stuff and billions of people use it every day, the learning curve isn't really that hard provided the person who's going to be using it has an open mind and appreciates it's in their own professional interest to get to grips with the tools.
I'd also say, lead by example. In your meetings and calls, use the technology as a showcase of how modern productivity works. People will soon get the hang of it.
Cheers fellas 100% in agreement. Both very helpful and insightful comments.