Refunds

mxfun

mxfun

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Sean Logie
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Bought a jacket for the wife's Xmas ,it was the wrong size and she didn't like the jacket anyways , so .. she goes to the shop today to ask for a refund (she didn't see anything she liked )Lady behind counter said they don't do refunds but they would give credit to the amount of what the jacket cost . My wife said she wanted a full refund because she didn't see any thing she wanted/liked ... the woman in the shop said that it was down to the shops discretion wither they gave refunds or not ....

How do we stand is what i want to know ...Jacket was £150
 
mxfun said:
Bought a jacket for the wife's Xmas ,it was the wrong size and she didn't like the jacket anyways , so .. she goes to the shop today to ask for a refund (she didn't see anything she liked )Lady behind counter said they don't do refunds but they would give credit to the amount of what the jacket cost . My wife said she wanted a full refund because she didn't see any thing she wanted/liked ... the woman in the shop said that it was down to the shops discretion wither they gave refunds or not ....

How do we stand is what i want to know ...Jacket was £150
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It really is up to the shop as to whether they refund you or not. They don't even have to give you a credit note, so I'd accept that and see if something comes along you like later on.

If you have purchased an item from a shop they do not have to take the item back unless it's faulty.
 
This has nothing to do with the sale of goods act as there is nothing wrong with the item. You are deemed to have inspected the goods prior to purchase and have accepted the goods when you paid for them.
 
As mentioned above they could refuse to give a credit note, buyers remorse would not be covered by the SOGA
 
That is why I would never buy anything from Ted baker. I always check with store to make sure they give refunds and if not i will buy elsewhere.
 
neil_g said:
good luck with that, a LOT will only do credit.
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I find it is the opposite Neil

A lot of places give you a certain number of days for a no quibble refund if you change your mind & return the item with all tags/packaging intact
 
M & S, John Lewis and some other stores have generous refund policies, and are bound by them because they become part of the terms and conditions of the sale, but they're not obliged to have these policies in the first place. It's a business decision, not a legal requirement.

You have no right to a refund, in the absence of a store policy creating that right, unless the goods are faulty or unfit for purpose. It's at the store's discretion, and they don't even have to give you a credit note.

Quite a lot of people seem to think that the right to change your mind and return goods for a refund that applies to distance selling carries over into store sales, but it doesn't. It was put into the Distance Selling Regulations because customers don't have the opportunity to inspect, examine and handle the goods before purchasing them.
 
From memory most of the big places like John Lewis, Next, M&S, Dorothy Perkins are fine with this, personally find that I buy most from John Lewis as customer service is excellent.
 
You have none. Unless you mentioned at the time of purchase and had some kind of agreement then that it could be returned if it wasn't liked and that it was a gift for someone else. Some shops offer gift receipts which offer more rights to change items if they aren't liked. The credit note is pretty generous. Accept it.

If you wife doesn't like anything there then find someone that does and buy them whatever it is with the credit note and they can give you the money? Problem solved.
 
The shops can't be expected to offer more than they are required to by law. The problem, as always, is caused by dishonest customers who buy an item of clothing, wear it for a special occasion and then return it and demand a refund. It isn't new, it may even have wine spilled over it, it can't be re-sold but the customers still think that they have a right to a refund.
Well, they don't.
 
Garry Edwards said:
The shops can't be expected to offer more than they are required to by law. The problem, as always, is caused by dishonest customers who buy an item of clothing, wear it for a special occasion and then return it and demand a refund. It isn't new, it may even have wine spilled over it, it can't be re-sold but the customers still think that they have a right to a refund.
Well, they don't.
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The thing is, some major retailers (John Lewis and M & S spring to mind) do offer far more generous return policies than they're legally expected or required to. Some of the small, privately owned, shops where my wife lives are pretty decent about this too. I think a lot of people fail to realise this, and assume that these policies simply reflect their rights, and/or confuse the Sale of Goods Act with the Distance Selling Regulations.

I'm sure dishonest customers who purchase goods to use once, with every intention of returning them afterwards, are a problem but I doubt if they're always the problem.
 
Funny enough I was in Debenhams the other day and over heard two women talking about buying a dress for a party they were both going to.

One had picked out a dress and the other one remarked about how expensive it was, the first lady said not to worry because once she had worn it to the party she would deliberately damage it and take it back the next day for a refund
 
Keith W said:
Funny enough I was in Debenhams the other day and over heard two women talking about buying a dress for a party they were both going to.

One had picked out a dress and the other one remarked about how expensive it was, the first lady said not to worry because once she had worn it to the party she would deliberately damage it and take it back the next day for a refund
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really annoying isn't it, dishonest people like that make life harder for everyone else:mad:
 
Lady wife went in today, full refund. ....:-)
 
Try Jessops (or similar) and tell them "I want a Canon 1dMkIII, 24-70 f/2.8, 70-200 f/2.8 and a long, fast telephoto for my wife." and see what they offer you on trade in!!!

And to the OP, hope the situation was resolved easily, as pointed out, shops don't have to give refunds but many do, either as a matter of policy or as a goodwill gesture.
 
Nod said:
And to the OP, hope the situation was resolved easily, as pointed out, shops don't have to give refunds but many do, either as a matter of policy or as a goodwill gesture.
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Yip, they're only obliged to refund if the goods are misdescribed or faulty, but many do offer general refunds as you say. The problem usually arises when customers think they're entitled to this - per the Distance Selling Regulations - and the store refuses for one reason or another.
 
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