Red Snapper -Excellent customer service 04/04/14

feek

feek

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I just wanted to give a bit of praise to Red Snapper. Having taken time to look at a suitable tripod I was convinced that Red Snapper were the best. I couldn't find a recent thread that had a discount code to get the best deal, so I rang them up to see what I could get. The boss was out, but a very friendly guy took my details and said that I'd be contacted ASAP. Within 10 minutes, I received a call telling me that the TP discount was still available and how to claim. Doubtless I put my order in about 5 mins ago and would recommend just on courtesy alone. I look forward to getting my first proper tripod. Well done Red Snapper, have a Jaffa:jaffa:
 
Good to see some positive feedback. Other, larger companies, could learn from Redsnapper's example.
 
Have just been in email conversation with Joe regarding the head of my 3 year old tripod which has broken. Having attempted to find spare parts has now advised I need to replace the head. Just spoken on phone to discuss best replacement and has offered TP discount and free P&P. No complaints here.
 
So, what's the discount (% wise) and how do you go about getting it?
 
Slimbert said:
I've forgotten the code, but it's 10% off anything excluding special offers.

EDIT: It's "RED10"
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Nice one(y). I'm in the market for a new tripod. I'll have a deek at their website.
 
feek said:
I just wanted to give a bit of praise to Red Snapper. Having taken time to look at a suitable tripod I was convinced that Red Snapper were the best. I couldn't find a recent thread that had a discount code to get the best deal, so I rang them up to see what I could get. The boss was out, but a very friendly guy took my details and said that I'd be contacted ASAP. Within 10 minutes, I received a call telling me that the TP discount was still available and how to claim. Doubtless I put my order in about 5 mins ago and would recommend just on courtesy alone. I look forward to getting my first proper tripod. Well done Red Snapper, have a Jaffa:jaffa:
Click to expand...


Just out of interest, which tripod did you plump for?
 
I went for the RST-283 tripod with RSH-61 ball-head for a grand total of £84.35.
 
feek said:
I went for the RST-283 tripod with RSH-61 ball-head for a grand total of £84.35.
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Cheers for the tips. Just ordered the RST 284. I already have a couple of Giottos heads.
 
I can vouch for the great customer service too. I have the model with the detachable leg that turns into a monopod (can't quite remember the model number). Anyway, the filter that joined the leg to the tripod became threaded.....quick convo with Joe the whole tripod was replaced, no questions asked. Many, many companies could learn a lot from Redsnapper.
 
Great experience here too, my leg fell off (on the tripod) so I emailed them and they arranged to repair it free of charge, it was out of warranty too.

Top service.

Wanted to buy a monopod from them but seems they no longer do them?
 
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