JohnC6
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I find it annoying that just about every retailer asks customers if they want a receipt. It's proof of purchase for goodness sake. Are they on a tax scam ?..ie it doesn't go through the books . Is it to save on till roll costs ?. It's also proof of purchase in the event that an item needs to be returned.
The reason I'm posting about it now is that I was annoyed yesterday when I went through the self- scanner at the supermarket here in Lampeter. If you go into a supermarket early..eg before 9.00am..quite often there are no staff on the checkouts. It was why I had to go through the self-scanner. It was a first for me so I had to ask another customer what to do. After my last item I had to choose a method of payment..... cash/ contactless card or card..ie. not contactless. I did that and the scanner voice asked if I wanted a receipt..if so press Yes or No . I was unable to see where yes/no was on the screen and then the screen defaulted to the 'start' screen. I asked the customer next to me where yes/no was. The lady was about to pay and told me to watch. I then saw yes/no. So..I had to leave the store without a receipt and security will sometimes do spot checks on customers leaving self-scanning. There was no security on duty. What if there had been and I'd been stopped ? I'd have to hope they could check the till immediately and match up my card details. In those circumstances...as opposed to a bakery shop. for bread or a cake...a receipt should just have been issued. There shouldn't be a choice. The first thing security will ask is where is your receipt ? At home, I've seen security going through a customer's trolly outside the store, receipt in hand, checking off the items in the trolley. Infact, apart from a random check the alarm will sometimes malfunctions and sound- off.
I feel so annoyed about what could have happened..not being checked, I understand they have to do that and be seen doing it as a deterrent but I might write to the store manager or better still, HQ.
The reason I'm posting about it now is that I was annoyed yesterday when I went through the self- scanner at the supermarket here in Lampeter. If you go into a supermarket early..eg before 9.00am..quite often there are no staff on the checkouts. It was why I had to go through the self-scanner. It was a first for me so I had to ask another customer what to do. After my last item I had to choose a method of payment..... cash/ contactless card or card..ie. not contactless. I did that and the scanner voice asked if I wanted a receipt..if so press Yes or No . I was unable to see where yes/no was on the screen and then the screen defaulted to the 'start' screen. I asked the customer next to me where yes/no was. The lady was about to pay and told me to watch. I then saw yes/no. So..I had to leave the store without a receipt and security will sometimes do spot checks on customers leaving self-scanning. There was no security on duty. What if there had been and I'd been stopped ? I'd have to hope they could check the till immediately and match up my card details. In those circumstances...as opposed to a bakery shop. for bread or a cake...a receipt should just have been issued. There shouldn't be a choice. The first thing security will ask is where is your receipt ? At home, I've seen security going through a customer's trolly outside the store, receipt in hand, checking off the items in the trolley. Infact, apart from a random check the alarm will sometimes malfunctions and sound- off.
I feel so annoyed about what could have happened..not being checked, I understand they have to do that and be seen doing it as a deterrent but I might write to the store manager or better still, HQ.