Re-Installed Windows but now Adobe "Bridge" will not launch.

Brian G

Brian G

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Brian
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It's a long story, but I had to reinstall Windows 7 64-bit.
I previously had Photoshop CS6 running fine.
I reinstalled CS6 and it still runs fine - however, I now cannot get "Bridge" to open, either from within CS6 or as a stand alone program.
When I click "Browse with Bridge" or the Bridge icon from the desktop, I get the Windows "spinning wheel" for a few seconds but then nothing happens.
I've been in contact with Adobe support and they suggested trying part 2 from here:
https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html
This does not help, since it implies that I can launch Bridge in the first place.

Adobe have now placed the question on their open forum but there have been no further responses, so I was wondering if anyone here had any ideas?

All my system hardware is identical to when CS6 and Bridge worked OK previously, the only thing that is different is the "C" drive has been replaced (Samsung 250GB SSD - which is similar to what was installed previously.)
 
What do the log files say? Always the first place to check. Furthermore have you tried to run it as an administrator?
 
is bridge part of CS6 or does it install seperatly?
 
Thanks for the responses.
dejongj said:
What do the log files say? Always the first place to check. Furthermore have you tried to run it as an administrator?
Click to expand...
Erm... I don't know where or how you access the log files?
What should they tell me?
I am the administrator (and sole user.)
Mr Bump said:
is bridge part of CS6 or does it install seperatly?
Click to expand...
Bridge installs as a separate program to CS6, but that's the way it was when it was working previously (before the reinstall.)
I'm using Adobe Bridge CS6 5.0.2 Update (64-bit) downloaded from the Adobe site.
One thing that is a little puzzling is that, although Bridge appears in the "All Programs" list and I have a "Br" icon on the desktop, Bridge does NOT appear under "Programs and features" list in Control Panel.
I was thinking of trying to reinstall Bridge, but if it doesn't appear as an installed program then I can't delete it and reinstall.
 
The log files are in Windows Event viewer, they should tell you why the application fails to start, what the issue is and thus you can then look for a resolution. Just press the start key and start typing event viewer and you'll see the appropriate applications appear that will show you the logs. Then select application logs and see if you can find anything for Adobe Bridge in there. It may help if you force the non-loading event just before you look at the logs as it should be at the top then ;)

Just because you are the administrator (and sole user) doesn't mean the application will run with elevated rights. A lot of the times when an application just refuses to start it is to do with right or if you prefer user access controls. Starting the application specifically by using the 'Run as administrator' option will provide you those rights and should help and pinpoint where the problem may be. Just right click on the application and choose run as administrator...
 
dejongj said:
The log files are in Windows Event viewer, they should tell you why the application fails to start, what the issue is and thus you can then look for a resolution. Just press the start key and start typing event viewer and you'll see the appropriate applications appear that will show you the logs. Then select application logs and see if you can find anything for Adobe Bridge in there. It may help if you force the non-loading event just before you look at the logs as it should be at the top then ;)

Just because you are the administrator (and sole user) doesn't mean the application will run with elevated rights. A lot of the times when an application just refuses to start it is to do with right or if you prefer user access controls. Starting the application specifically by using the 'Run as administrator' option will provide you those rights and should help and pinpoint where the problem may be. Just right click on the application and choose run as administrator...
Click to expand...
Thanks very much for all that.
I'm not at my main computer right now, but I'll check all that out when I get there.

What I find frustrating is that I haven't done anything different when setting up the new installation than I've done previously, when everything worked.
I'm afraid I don't understand this "rights" and "user access" business, just that "it worked before" with what appear to be the same settings.

Any clues as to why "Bridge" doesn't appear as an installed program in "Programs and Features"?
 
Why not just try reinstalling the Bridge prog (not just the update)?
 
Mikesphotaes said:
Why not just try reinstalling the Bridge prog (not just the update)?
Click to expand...
I wanted to do that, but first I wanted to uninstall it completely, but couldn't find it in "Programs and Features."
I believe the version I'm installing is the full program (although it's called "update") and in any case is what was working OK before I reinstalled Windows.
My version of CS6 was purchased as a download and doesn't include "Bridge", so you have to download and install it separately.
All the recent versions of "Bridge" for download are called "update" in the file name.
 
I see what you mean and normally, it is correct to uninstall first.

However, since you can't, suggest you double check the correct prog and install it.
 
Latest update:
I managed to delete "Bridge" and reinstall.
Situation is still exactly the same.
I've examined the "Event viewer" but I have no idea what I'm looking at.
There are numerous Error messages relating to Bridge, so I cleared the history and tried to run bridge from the desktop icon, which gave the following message:

Faulting application name: Bridge.exe, version: 5.0.2.4, time stamp: 0x50d99f7a
Faulting module name: ntdll.dll, version: 6.1.7601.18839, time stamp: 0x553e8808
Exception code: 0xc0000374
Fault offset: 0x000cea5f
Faulting process id: 0x1ae4
Faulting application start time: 0x01d091469b39cf34
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Bridge CS6\Bridge.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: dcbd49b1-fd39-11e4-a1e1-6cf049504e42

All of which means nothing to me, other than there is a problem.

One thing that is a little puzzling is that, although it's the 64-bit edition, Bridge is actually installed in the x86 program directory.
Could this be part of the problem?
 
And now...

I was fiddling with the system and I suddenly had a BSOD, which I've not had before.
The crash report said it was triggered by a memory event, so out of interest I ran MEMTEST and it revealed I have a memory problem, with numerous errors.
Obviously, despite the rest of the system apparently running normally, I need to rectify this memory problem before I address any other problems, so I just ordered 8GB of replacement DDR3 memory.
 
Have you ran it as an administrator yet as I suggested? (right click and use 'run as administrator')
 
Oh and it doesn't show up as a separate programme to uninstall as before CC it wasn't a separate programme. It is part/option of Photoshop itself.
 
Thanks for the responses.
dejongj said:
Have you ran it as an administrator yet as I suggested? (right click and use 'run as administrator')
Click to expand...
Yes. I should have mentioned that it was installed using "Run as administrator" right from the start.
dejongj said:
Oh and it doesn't show up as a separate programme to uninstall as before CC it wasn't a separate programme. It is part/option of Photoshop itself.
Click to expand...
I don't think that can be true.
As I mentioned, CS6 was purchased as a download and when I first ran it Bridge was not installed.
I had to return to the Adobe site and download Bridge separately and install it afterwards.
After installing Bridge separately it worked fine, and both Bridge and Mini Bridge were accessible via Photoshop.
I keep all my downloads and backups on a separate hard drive, so they were not affected when I reinstalled Windows, and I used the same files for the reinstall of CS6 and Bridge that I used previously.
When I look under "All Programs" I can see an icon ("Br") for bridge and If I right click the icon and select "Open File location" I can see the folder with all the bridge files in it.
The slightly puzzling thing is that the Bridge folder is in the "Program Files (x86)" directory, which is for 32-bit files, and the edition of Bridge I've installed is 64-bit, which I would have expected to have been in the "Program Files" directory where Photoshop is installed.
I use an uninstaller program (Revo Uninstaller) and by finding the location of the Bridge files I did a "Forced Unistall" and then reinstalled Bridge again, but the results are the same.
 
I did not mean install it as an administrator, although you really should not do that. I meant run it as an administrator.

I honestly wouldn't use third party,uninstallers. That can just compound your issues. Just use the adobe cleanup tool which is available from their website.
 
I would look at the mildly file and see if it's the right level
 
Brian, go to the Adobe folder that you mentioned in Program Files (x86) - is Bridge.exe there? If it is, double click on it ... does Bridge open?
 
wave01 said:
I would look at the mildly file and see if it's the right level
Click to expand...
? I'm afraid I have no idea what that means.

droj said:
Brian, go to the Adobe folder that you mentioned in Program Files (x86) - is Bridge.exe there? If it is, double click on it ... does Bridge open?
Click to expand...
Yes - Bridge.exe is there (along with a LOT of other files and folders), and I've tried "Run as administrator" on it but the result is just the same - Windows "spinning wheel" for about 5 seconds and nothing happens.
 
Does the error message remain the same when you run it as an administrator?

Did you uninstall using the adobe cleanup tool?
 
dejongj said:
Does the error message remain the same when you run it as an administrator?

Did you uninstall using the adobe cleanup tool?
Click to expand...
Yes, the message seems to be the same, apart from some of the hex values.

No, I only used Revo uninstaller, which I've never had a problem with removing programs in the past.
Is the Adobe uninstaller for the complete CS6 or can you select which part to uninstall?
I don't want to start messing around with the Photoshop installation since it appears to be working fine.

TBH I'm not all that fussed about getting Bridge to work, since I normally launch PS from within Lightroom, which works OK, and the normal File "Open" command also works.
It's just that I had Bridge working with the previous install and I wanted to make it work again.
 
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