Purchased Used 40D Problem

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WannaTakePix

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Hi All,

I've recently bought a used 40D.

Looked in good condition when I got it.
Before getting it I asked the seller whether it had any visible marks on the LCD's.

He replied "none, unless you look with a magnifying glass"

There are 4 quite LARGE cleat scratches on the back !
The camera doesn't connect to my PC correctly
&
It also has over 94,000 actuations on it.

I've contacted the seller to inform him of my dissatisfaction.

As the item isn't as described, working properly and has so many actuations on it.
Is it unreasonable for me to find it strange that; someone who has had a 40D since new and now owns a 7D DOESN'T know how to fid the number of actuations?

I have also contacted ebay, the seller has listed the item as "Returns Accepted"
They have said to wait a copy of days and if he doesn't reply to raise a Case to resolve.
Somethig I don't really want to do, but will have no choice if no reply is received,

Do you think my case is reasonable?
How long can 40D shutters last for? (I've seen anywhere between 1500-120000)

Frustratedly,

WTP
 
Scratches on the LCD - as you asked and the answer is different, then you can argue that the item is not as described.

Not connecting to PC - again if the item was described as fully functional, then you also have a case.

If you didn't ask about the actuations or unless it was sold has having less, then there isn't much you can do. Having said that the first two issues should be enough of a basis to reject the camera.

IIRC the 40D has a life of 100,000 clicks - some go longer, some don't. I just had to replace the shutter in my 50D -cost about £150.
 
Agree with Paul.

Adding, if he has Returns Accepted then he has to accept a return really. And based on the scratches that would be more than enough to justify it anyway.

Unless you asked about shutter count or the seller stated it then can't even mention that. I just sold a 20D and I have no idea what the shutter count was so made no mention of it.
 
Greenninja said:
Scratches on the LCD - as you asked and the answer is different, then you can argue that the item is not as described.

Not connecting to PC - again if the item was described as fully functional, then you also have a case.

If you didn't ask about the actuations or unless it was sold has having less, then there isn't much you can do. Having said that the first two issues should be enough of a basis to reject the camera.

IIRC the 40D has a life of 100,000 clicks - some go longer, some don't. I just had to replace the shutter in my 50D -cost about £150.
Click to expand...

£150? From where exactly ?
Can you PM me please?
 
With the connecting to the PC issue, there is a setting under the 'communication option in the menu. I THINK for modern computers (Vista Win7) it has to be set to 'PTP', I had this with my 20D. Play about with the setting under Communication see what happens.

Personally I'm not sure I'd risk buying a camera/lenses from eBay, unless I could pick them up and test them, the are just too delicate. I have used MPB Photographic for Second hand parts very good service!
 
The 40D shutter is rated at 100,000 actuations but some seem to fail well before that, and others last much longer. I seem to remember reading that it's just an estimate based on the manufacturers tests, but I'm not absolutely sure about that. I don't think the number of actuations is really germane anyway, unless there was some sort of misrepresentation?

Don't worry about the scratches on the rear LCD screen, unless you want to cite them as a reason to return the camera. The 'screen' you see is just a plastic protector installed during manufacture, and the actual LCD screen is under it. You can replace the protector easily and inexpensively if you want to.

Haven't a clue about the PC connection I'm afraid. I've never connected my 30D to a computer, but Chris made some suggestions in a previous post.

Hope you come right on this. I've never owned a 40D, but I have used them and they're excellent cameras.
 
How does it not connect to your pc correcty ?

It sounds like your PC is seeing it as you've been able to assess the number of shots taken...

Have you installed the EOS Utility software etc that comes with the camera ?
 
What program did you use to find the actuations?

Best not mention that to ebay if the sales ad made no mention of the number of actuations. as you don't want to give them anything that they could use to turn down your request for a refund.
 
snigg said:
What program did you use to find the actuations?

Best not mention that to ebay if the sales ad made no mention of the number of actuations. as you don't want to give them anything that they could use to turn down your request for a refund.
Click to expand...


I used EOSinfo.

Not to mention the actuations even if he claimed not to know how to find the actuations having been a owner since new & now has a 7D.

So you think only citing the scratches referring to his message that you need a magnifying glass to see them it the only basis for the claim?
 
I'm not sure 'claim' is the right word. If they have ticked returns accepted that means they must accept returns doesn't it? I don't think it only means returns accepted if you find a fault...
 
WannaTakePix said:
I used EOSinfo.

Not to mention the actuations even if he claimed not to know how to find the actuations having been a owner since new & now has a 7D.

So you think only citing the scratches referring to his message that you need a magnifying glass to see them it the only basis for the claim?
Click to expand...

Yes as you only asked that question after buying the camera, so even if he did know how to do it and told you the correct number, it's too late as you already have the camera, if you asked the question before buying and he said that he didn't know how to find the answer, then you still went ahead and bought the camera and would have to prove he did know, which would be next to impossible to do. Also the PC problem, but I feel that maybe the PC problem may just be a setting problem?

But the returns accepted and the scratches should be enough in themselves.

Not knowing how to find the actuations is something many people don't even bother with or know how to do, you can not hold that against anyone, it might seem important to you but to others, it holds little importance.

It's like buying a car where the mileage wasn't mentioned in the ad and you didn't ask the question, to then say it has more miles than I guessed so I want a refund would be unfair.

Use your ebay account to send emails as ebay may want to see them so will be easier for them to see what has been said.
 
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This sounds like a tricky one.

I'd be inclined to try and get images of the scratches if you can and link to them if you have to open a case. However, you only real valid reason for returning the item is the scratches, so unless you can get really good images of them, you have a 50:50 chance if a case is opened.

If your real gripe is the number of actuations...I think you may have to take that on the chin.

Rob
 
£150? From where exactly ?
Can you PM me please?
Click to expand...

Colchester Cameras - went on monday, back on wednesday (benefits of CPS cover!) camera was also completly cleaned and check over.

I was suffering intermittant (but increasing) error 30s followed by complete shut down. I'd been using it for motorsport for two years and at a rough estimate it had done 96,000 just on that alone.

EDIT: Repair was march this year
 
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Bear in mind that if you open an ebay dispute as a buyer, it often 'holds' that money from their paypal account so they cannot withdraw it, or if they did withdraw it, it draws the money back out of their bank account and into paypal. You may find the seller suddenly becomes more flexible at this point ;)
 
I don't want to sound negative, but it does seem to be a case of you found out how many actuations it had and don't want to live with it. The scratches on the LCD aren't going to affect the working of the camera and I'm sure you can still see the menus and photos through the scratches. Also with the camera not connecting properly to the computer, it was mentioned earlier about it being set in the menus to 'PTP', and TBH I don't know anybody who connects the camera to the computer to upload the photos (most people use a separate card reader).

I've only ever set any of my cameras up to the computer to alter the user name in EOS Utility, my 5D3 has never been connected to the computer IIRC and my 60D definitely never has.

I hope you get a suitable solution to the situation, if he accepts the return then that's great, but there really isn't a very good case to answer, maybe the seller does need a magnifying glass to see the scratches, but it does come across that you are more bothered about the 94K clicks on it than anything else. It maybe a case of 'caveat emptor' and it may be a case too far for ebay. I hope not for your sake.
 
When you say the seller put on the listing "Returns Accepted" were there any conditions to this such as Buyer to pay for return postage if not happy with the purchase or was it just "Returns Accepted"
Was the seller a Private or Business Seller ???
 
modchild said:
I don't want to sound negative, but it does seem to be a case of you found out how many actuations it had and don't want to live with it.
Click to expand...

After reading through this thread, I have to agree. There has been more discussion over the shutter count than anything else and the computer connectivity problem seems to of disappeared after a fix was suggested using a menu option.
 
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faddius said:
After reading through this thread, I have to agree. There has been more discussion over the shutter count than anything else and the computer connectivity problem seems to of disappeared after a fix was suggested using a menu option.
Click to expand...


Yes, all the way back in post 9

andyred said:
How does it not connect to your pc correcty ?

It sounds like your PC is seeing it as you've been able to assess the number of shots taken...

Have you installed the EOS Utility software etc that comes with the camera ?
Click to expand...

No response :shrug: presume all is well with the camera and PC now ?

Hope the OP does manage to sort the camera out and everything works out well whatever the final decision over the body...
 
modchild said:
I don't want to sound negative, but it does seem to be a case of you found out how many actuations it had and don't want to live with it. The scratches on the LCD aren't going to affect the working of the camera and I'm sure you can still see the menus and photos through the scratches.
Click to expand...

All good points but if asked specifically about scratches and misled and had to have camera to check shutter count then the buyer is within their rights to returns if returns are accepted (although could have inquired on shutter count and made it clear they would check when received if seller didn't know how)

If it was a business seller this is definitely the case, if it was a private seller they may have left the default of returns accepted on their listing by mistake?

I like eBay and it is good for finding a lot of items but private sales must be made with caution as a lot of sellers have a very funny idea of what "very good condition", "as new" etc,. means!
I just bought a set of bongos (yes, bongos!) which were described as used but in nice condition. They turned out to be a complete mess and I had to pretty much restore them. As they cost £10 I didn't care so lived with it but it is a good example of the sellers "nice condition" versus my take on "nice condition"
 
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