Professional data recovery service recommendation

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s32

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Sohaib
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Hello folks,

An external hard drive I use for storing family photos/videos has just died (emits clicking sounds and not detected in OS).

I am looking for a professional recovery service and wondered if there is any that would come recommended?
 
beardboy said:
Even though it's clunking, have you tried to remove it form the external casing, and plug it directly into the mainboard via SATA/IDE? Might appear in Windows and give you a chance to try and copy the data off onto the local Hard Drive.
Click to expand...

:plusone:

Is it a 2.5 or 3.5 drive?
 
beardboy said:
Even though it's clunking, have you tried to remove it form the external casing, and plug it directly into the mainboard via SATA/IDE? Might appear in Windows and give you a chance to try and copy the data off onto the local Hard Drive.
Click to expand...

Thanks, i'll give that a go. Just need to figure out how the WD Mybook comes apart.

Fla5h said:
Is it a 2.5 or 3.5 drive?
Click to expand...

It's a 3.5" drive.
 
+1

BUT ALSO

If Windows won't discover it, don't give up.
Go to: http://www.ubuntu.com/download/desktop

Create a bootable DVD or make bootable USB drive.
Run Ubuntu from it, no need to install anything!
Ubuntu will stay in RAM memory only, but it will be functional.
You can then try to access your drive through it

It helped me and many of my friends before.

Good luck
 
s32 said:
Thanks, i'll give that a go. Just need to figure out how the WD Mybook comes apart.



It's a 3.5" drive.
Click to expand...


Also had a similar problem with the WD Book, sure it will be a sata drive and you can put it in one of these USB 2.0 SATA HDD Dock thats if you don't want to open your pc up or if you've got a laptop

If I remember right you'll have to basicly break the outer case to get the disk out, don't think there are any visible screws

Do you know how long you've had it for and where purchased from? only asking this as you used to get upto 2/3 years warranty so WD may fix it for you but you'll need them to guarantee that they'll save your data
 
HDD manufacturer is only responsible for the drive, not it's content. No warranty for customer grade HDD will cover data loss
 
Managed to get the HDD out without breaking the enclosure. However, no luck with reading / detecting the drive in windows or Ubuntu. If there is no other avenue to pursue, it looks like I'll need to send it off to a data recovery specialist. Has anyone here had any experience of this and needed to send off a drive for data recovery?
 
s32 said:
Managed to get the HDD out without breaking the enclosure. However, no luck with reading / detecting the drive in windows or Ubuntu. If there is no other avenue to pursue, it looks like I'll need to send it off to a data recovery specialist. Has anyone here had any experience of this and needed to send off a drive for data recovery?
Click to expand...

IS this with using the internal SATA on your PC?
 
Just to update the thread, I've been contacting various data recovery specialists for quotes. Prices have ranged from £200 - £800.

East Anglian Data Recovery Services have been mentioned on the forums previously (quick search) and were quick to respond to my enquiry via website. I have sent the drive off to them and I'll let you know how I get on.
 
s32 said:
Just to update the thread, I've been contacting various data recovery specialists for quotes. Prices have ranged from £200 - £800.

East Anglian Data Recovery Services have been mentioned on the forums previously (quick search) and were quick to respond to my enquiry via website. I have sent the drive off to them and I'll let you know how I get on.
Click to expand...

good luck with it

In the meantime take a look at some cloud storage options or backup drives :thumbs:

Think there were a couple of members here who would recommend http://www.carbonite.co.uk about £40 PA for unlimited storage
 
Latest update - I have received my data back from EADR. Fortunately they have managed to recover 95% of my data (800 Gb) and have provided an excellent service that I would highly recommend. All in all took about 5 days to get my data back after sending out the faulty drive.

Fla5h said:
good luck with it

In the meantime take a look at some cloud storage options or backup drives :thumbs:

Think there were a couple of members here who would recommend http://www.carbonite.co.uk about £40 PA for unlimited storage
Click to expand...

Thanks for the info on Carbonite. An unlimited service sounds good and I'll check it out.
 
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