Product bought under a "Volume License".

gramps

gramps

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Just short of a month ago I bought Photoshop CS6 for Windows from a UK website (genuine) as it was cheaper to download and then apply the serial number (£349:00).
However I now discover that the product is under a Volume Licensing Agreement and I cannot register it directly under my Adobe ID.
Adobe Support assure me that it is a legal copy and genuine purchase but as I don't have an order number beginning with '13', (I do have an Adobe License Order & License Reference), they cannot assist me with the registration and have advised me to contact the supplier for the correct order number, which I have done.

What are the implications/limitations of a product bought under a Volume Licensing Agreement?
 
neil_g said:
its only that the key could potentially be used on several machines.
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So I could use it on all my machines ... or just it's used by everyone else who bought from them?
 
Vettahead said:
Only issue here is the legality of buying a single licence out of a volume one. I'm sure the license restricts this
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Adobe have been given all of the 'numbers' and have confirmed it is a legal copy if that makes sense.
 
neil_g said:
depends how many licences you purchased.
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Ah, so others may have bought a license from the same 'volume' and hence have the same serial number as me and that's why I can't register it to me individually?
 
gramps said:
Ah, so others may have bought a license from the same 'volume' and hence have the same serial number as me and that's why I can't register it to me individually?
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yeah pretty much..

say for example mr X had a 25 user volume licence with the product key 1234-1234-1234-1234. that product/key would be registered to them.

if mr X then sold that key to 25 individuals (as well as breaking the EULA) they wouldn't be able to register it individually.

personally id be asking for a refund, that's got dodgy written all over.
 
gramps said:
Ah, so others may have bought a license from the same 'volume' and hence have the same serial number as me and that's why I can't register it to me individually?
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Yea it's will allready be registered to a company probably.

The license is genuine but reselling volume licences is dodgy and can get it revoked.
 
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neil_g said:
yeah pretty much..

say for example mr X had a 25 user volume licence with the product key 1234-1234-1234-1234. that product/key would be registered to them.

if mr X then sold that key to 25 individuals (as well as breaking the EULA) they wouldn't be able to register it individually.

personally id be asking for a refund, that's got dodgy written all over.
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It was bought from an apparently legit website www.isoftware.co.uk and from the following chat transcript extract does not appear to be dodgy - it also works and updates. :shrug:

Roger: Can you tell me why please - is it an illegal copy that I have been sold?
Sameena: It is a legal copy Roger, however if you have purchased the software the reseller should provide you with the order number.
Sameena: So that you can login to licensing website and view the serial numbers already registered under licensing website.
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Would they tell me it was "a legal copy" if it was dodgy?
 
gramps said:
It was bought from an apparently legit website www.isoftware.co.uk and from the following chat transcript extract does not appear to be dodgy - it also works and updates. :shrug:



Would they tell me it was "a legal copy" if it was dodgy?
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its legal in the sense that its running a genuine key, but im pretty sure adobe frown on reselling of volume licences. and like I say the individual wont be able to register it (and probably resell when no longer needed).
 
Ok ta - I'll press them on it :)
 
gramps said:
So I could use it on all my machines ... or just it's used by everyone else who bought from them?
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Who would know? Its a volume licence.......Not strictly legal but practiced by quite a few.
 
We'll see what response I get from them.
 
Gr8Shot said:
Who would know? Its a volume licence.......Not strictly legal but practiced by quite a few.
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This is about as legal as using a crack!

I don't know of a single major vendor who allows reselling of volume licences.
 
MarcM said:
This is about as legal as using a crack!

I don't know of a single major vendor who allows reselling of volume licences.
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And where exactly did I say resell anything?
 
gramps said:
I'm sure if that was the case Adobe would not have assured me that I had a legal license.
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I don't have an Adobe Volume EULA to hand (I do in the office), but like almost all vendors, Volume Licences are designed for a single organisation buying in 'volume' and cannot be sold, lent or transferred.

I'd be VERY surprised if the person who you dealt with at Adobe wasn't mistaken.

Perhaps he/she only checked the validity of the key and not the intended usage? i.e. a legitimate key being resold to multiple customers, which is almost certainly against their licensing.
 
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Gr8Shot said:
And where exactly did I say resell anything?
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You didn't!

I meant the retailer reselling a volume licence key to multiple customers would almost certainly result in the customer being unlicensed, just as using cracked software is unlicensed!
 
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MarcM said:
I don't have an Adobe Volume EULA to hand (I do in the office), but like almost all vendors, Volume Licences are designed for a single organisation buying in 'volume' and cannot be sold, lent or transferred.

I'd be VERY surprised if the person who you dealt with at Adobe wasn't mistaken.

Perhaps he/she only checked the validity of the key and not the intended usage? i.e. a legitimate key being resold to multiple customers, which is almost certainly against their licensing.
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Well it was an Adobe Volume Licensing Rep that I spoke with, (I was transferred to Volume Licensing from General Support) and I told them how I got it and from whom, so I would hope that they weren't mistaken but I will pursue it to the end and see.
 
When you speak to them, definitely get them to put it into writing if they say it is OK. I would ask that they also specify the the licence is eligible for upgrades.

I haven't had much dealings with Adobe's volume licensing team, but I hope they are not anything like some Microsoft reps, where you often get a different answer from each person you speak with.
 
MarcM said:
When you speak to them, definitely get them to put it into writing if they say it is OK. I would ask that they also specify the the licence is eligible for upgrades.
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There won't be any upgrades to CS6 now that Creative Cloud is here but it definitely updates.
 
Well isoftware don't accept that there is a problem BUT are sending me a full retail boxed replacement at no further charge - just had a FedEx confirmation of despatch.
 
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