Procamera shop

anthonys said:

" I spoke to them about it and they told me to send it to their repair/warranty shop for inspection. "

Never needed to return anything to these people, (yet) anthony so I will be interested in hearing how you get on.

Good luck.

Roy
 
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badlywornroy said:
anthonys said:

" I spoke to them about it and they told me to send it to their repair/warranty shop for inspection. "

Never needed to return anything to these people, (yet) anthony so I will be interested in hearing how you get on.

Good luck.

Roy
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Me to, as i am just about to buy from them again. I bought a SX50 for my daughter, I did not even know they were not a UK company until I saw this thread, it was shipped from within the UK so I was led to believe.
 
their uk address (at bourne house, Carlisle) is a business centre offering virtual office and message forwarding - there aren't any warehouse facilities at that site
 
Padman400 said:
Me to, as i am just about to buy from them again. I bought a SX50 for my daughter, I did not even know they were not a UK company until I saw this thread, it was shipped from within the UK so I was led to believe.
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There's nothing UK about them. They aren't a UK company & pay no VAT.
Basically you're just buying on the internet from a Hong Kong company, who import `grey` goods to a logistics/handling company in Crawley, which then ships to you.
 
OldCarlos said:
There's nothing UK about them. They aren't a UK company & pay no VAT.
Basically you're just buying on the internet from a Hong Kong company, who import `grey` goods to a logistics/handling company in Crawley, which then ships to you.
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Do they ? I thought PCS parcels came straight in from HK ?
 
big soft moose said:
Do they ? I thought PCS parcels came straight in from HK ?
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Many of the people who have bought from them have had direct imports (a customs declaration wouldn't be present on something posted within the UK).
 
their Canon EF 70-200mm f/2.8L IS II USM lens seems to have risen sharply since last week i believe it was £1479 its now £1655.99 :eek: whats going on there then !!
 
Its probably out of stock - a lot of grey retailers increase thier prices dramatically when an item is out of stock in order to deter orders they can't fill.
 
I have bought a couple of lenses from them recently,absolutely no problems.You have to weigh up any potential hasssle against the cost savings then make up your own mind.
 
badlywornroy said:
anthonys said:

" I spoke to them about it and they told me to send it to their repair/warranty shop for inspection. "

Never needed to return anything to these people, (yet) anthony so I will be interested in hearing how you get on.

Good luck.

Roy
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I returned a camera I couldn't get on with after about 10 days they were good as gold full refund with a couple of days no problem

I think they charge a restocking fee if its not as new inc packing though
 
mini0ne said:
I returned a camera I couldn't get on with after about 10 days they were good as gold full refund with a couple of days no problem

I think they charge a restocking fee if its not as new inc packing though
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Did that go back to a place called P J Camera Repairs too? I've sent my lens there, waiting to here back from them or PCS regarding a replacement or refund.
 
Just an update on my lens replacement..

I posted it back to the PCS repair shop on Tuesday (at £7 cost to me because I wanted to check it got there and was insured), and it arrived Wednesday. They emailed me to let me know they are checking the lens today (Friday). I am under the impression that if a fault is found they will refund some, or all, of my postage. If no fault is found I am liable to pay the postage and it will be accepted as a refund within 14 days.

They have responded to emails quickly through-out the process, and given me options on whether I want my money back or another lens. I have a feeling some other online camera shops would have sent me a replacement quicker, other than that no real complaints so far. Hopefully they email me later today or early next week with their conclusion and proposed solution.
 
D-pearce92 said:
Yep is definitely gone, wonder if it will come back under a different name.
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True, doesn't look good for the lens I just sent back to them then! Though perhaps it's just their web server that's having problems..
 
I`ve not read through all the posts here but for what its worth I`ve used HDEW a few times now. They are based about 5 minutes away from me, have a UK office, UK staff and some UK stock. I`ve bought two Canon bodies and one Canon lens from them. The one time I did have a problem they swapped the item no questions asked. They also come with 3 year warranty from a UK repair centre. As they are a UK company there are no extra tax costs involved, what you see is what you pay inclusive of VAT. Personally I cant fault them.
 
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