Problems with Lencarta!

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roglowe

roglowe

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Roger Lowe
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I purchased a lighting kit from Lancarta "ElitePro Twin Head Softbox Kit with Background" costing me £574.95.

It came with no umbrella and the soft box did not fit the lamps.

I called Lencarta on Monday.

I was told by Gary at Lencarta that the umbrellas have been LOST!! in the warehouse and will be sent to me when they are found. As for the softbox he will get onto the warehouse and get me a new one delivered.
It is now Thursday and I have phoned each day, been patient, been polite to say it has not arrived and Gary tells me he communicates with the warehouse via EMAIL! Can you call them I asked. No he said. I will email them.
All I want is a tracking number for Parcel Force. How difficult can it be!
Gary is blaming the warehose but will not call them!!!!!

This will make you laugh. I asked why don't he call the warehouse. He said because they answer emails quickly. Then He told me under his next breath they didnt reply to his very first email on the Monday!
I called on Wednesday late in the afternoon and he reacted to it at 9.33am the next day!!!!

What a complete shower they are. I asked to speak to a company director and Gary gave me a mobile number that did not answer! Mmmm, My only option is to contact Gary again! He said I was getting on my high horse about it. YES I AM! BECAUSE IM GETTING NOWHERE! But I been patient and polite all week but hate being fed crap!

I am now contacting trading standards as I feel I have been robbed and would advise anyone to re-think ordering from Lencarta.
In particular the same kit as I purchased as the umbrellas are LOST and they don't know where they are. WHY DO YOU NOT PUT THIS ON YOUR WEBSITE GARY AS OUT OF STOCK???????????

No doubt Gary will come on here with his story ( AND IF YOU DO GARY PLEASE USE THE TIME THAT IT TAKES TO REPLY TO CALL YOUR WAREHOUSE FOR ME INSTEAD ) I paid my money and a week later I have no umbrella, a broken softbox and absolutely no customer service OR confidence in Lencarta.

So BEWARE!



If i do ever get what I paid for I will update this post.
 
Thats not good to hear, if i recall correctly there are other people that have had problems before, the posts may still be on the forum somewhere. I hope you get sorted out quickly.
 
Yes, the umbrellas have been mislaid in the warehouse and this has caused problems for everyone. Lost isn't the right word, but I accept that it's annoying to order something and to then have to wait for one item to be delivered.

The reason that I email the warehouse is simple - that way I have a record both of what I have said and what they have said. This avoids misunderstandings. This doesn't mean that I won't phone them, what it does mean is that I always email first.

I called on Wednesday late in the afternoon and he reacted to it at 9.33am the next day!!!!
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To late on Wednesday for anything to be achieved that day. I sat down at my desk at 8.10 a.m. today, started on my 'to do' list and sent that email at 9.33 a.m. I don't think that's unreasonable.

When he rang this morning he was less than friendly and demanded to speak to someone else. I immediately gave him the phone number of our MD, I have no idea whether he rang him or not. The phone conversation with me ended abruptly when he slammed the phone down.

The last thing he said before slamming the phone down was that if this was not sorted out today then he would make our name mud on all the forums tomorrow - tomorrow seems to have come early:)

There are always people who are going to be less than happy with the service they have received, sometimes these complaints are more justified than others but I really don't believe that a public forum is the place to air this kind of thing because issues are best resolved by discussion, not by making allegations (which sometimes attract other people to join in, including people who like to make capital out of a situation), but I have replied to put this into perpective. I will not post any further replies on the subject.
 
Garry Edwards said:
The last thing he said before slamming the phone down was that if this was not sorted out today then he would make our name mud on all the forums tomorrow - tomorrow seems to have come early:)
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I;ve never bought anything from you Garry but you have answered a couple of lighting queries for me in the past on this forum and you have always been very helpful and polite.

The regular TP users will need to hear an awful lot more negative feedback than just this person's opinion to change our opinion of how good you are to deal with.

Keep up the good work Garry and take this guy with a pinch of salt.
 
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I am not commenting on this case. But, I would rather have a call before delivery to say "i'm affraid we do not have the complete kit you ordered. Would you like a refund or take what we have and we will send the rest on to you". Rather than send out something I did not order i.e. an incomplete kit. This has happened to me efore and I have asked for an immediate refund and returned the incomplete order so I can purchase elswhere.

Just to add. I agree with Rob. Two sides to every story and I believe you to be an honest and VERY helpful guy.
 
roglowe said:
I purchased a lighting kit from Lancarta "ElitePro Twin Head Softbox Kit with Background" costing me £574.95.

It came with no umbrella and the soft box did not fit the lamps.

I called Lencarta on Monday.

I was told by Gary at Lencarta that the umbrellas have been LOST!! in the warehouse and will be sent to me when they are found. As for the softbox he will get onto the warehouse and get me a new one delivered.
It is now Thursday and I have phoned each day, been patient, been polite to say it has not arrived and Gary tells me he communicates with the warehouse via EMAIL! Can you call them I asked. No he said. I will email them.
All I want is a tracking number for Parcel Force. How difficult can it be!
Gary is blaming the warehose but will not call them!!!!!

This will make you laugh. I asked why don't he call the warehouse. He said because they answer emails quickly. Then He told me under his next breath they didnt reply to his very first email on the Monday!
I called on Wednesday late in the afternoon and he reacted to it at 9.33am the next day!!!!

What a complete shower they are. I asked to speak to a company director and Gary gave me a mobile number that did not answer! Mmmm, My only option is to contact Gary again! He said I was getting on my high horse about it. YES I AM! BECAUSE IM GETTING NOWHERE! But I been patient and polite all week but hate being fed crap!

I am now contacting trading standards as I feel I have been robbed and would advise anyone to re-think ordering from Lencarta.
In particular the same kit as I purchased as the umbrellas are LOST and they don't know where they are. WHY DO YOU NOT PUT THIS ON YOUR WEBSITE GARY AS OUT OF STOCK???????????

No doubt Gary will come on here with his story ( AND IF YOU DO GARY PLEASE USE THE TIME THAT IT TAKES TO REPLY TO CALL YOUR WAREHOUSE FOR ME INSTEAD ) I paid my money and a week later I have no umbrella, a broken softbox and absolutely no customer service OR confidence in Lencarta.

So BEWARE!



If i do ever get what I paid for I will update this post.
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Oh dear, why am i not surprised, it all sounds oh so familiar, do take a look HERE and make your own mind up,at least if people are thinking of buying from Lencarta in the future, it give's some insight as to how they operate :shake:
 
-Rob- said:
I;ve never bought anything from you Garry but you have answered a couple of lighting queries for me in the past on this forum and you have always been very helpful and polite.

The regular TP users will need to hear an awful lot more negative feedback than just this jerk's opinion to change our opinion of how good you are to deal with.

Keep up the good work Garry and take this guy with a pinch of salt.
Click to expand...

You have never had to part £600 with Lencarter Pal! Gary probably is helpful, but try ordering something, spending money and not having everything you ordered. I got annoid on the phone when Gary REFUSED to call the warehouse to see where my order is. Wouldnt you?

Staff Edit: Regardless of how annoyed you may be, do not use personal insults. Thankyou
 
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Garry Edwards said:
but I really don't believe that a public forum is the place to air this kind of thing because issues are best resolved by discussion,
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I have to disagree. Other companies are reviewed and discussed on this and other forums.

Sending out incomplete order is poor customer service, no matter who it is involved.
 
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Dave Stone said:
I have to disagree. Other companies are reviewed and discussed on this and other forums.

Sending out incomplete order is poor customer service, no matter who it is involved.
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Exactly.

The conversation was not as Gary explained. I have a push button phone so it wasnt "Slammed down"!
I have staff here in my office so I was not irate, frustrated yes.

Let's hope I receive the goods that I have paid for soon, but I have this feeling this will go on for some weeks.
 
I too am waiting for an umbrella as it was missing from my order.
I've enquired twice, no reply as yet.
However, service has been good in the past and the equipment is very good so hopefully will be sorted out soon.
 
Chaz Photos said:
Is this one of those home business where you order and pay for good that are not held in stock.
Then the one man band get a supplier to send out the good and he then pays them.
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You are talking about a drop shipper. This is not a drop shipping operation.
 
Shame to hear this, but there does seem to be a lacking of confidence in Lencarta.

Unfortunately 90% of happy customers doesn't make a great business, but 100% does.

I wonder if a little more transparency re. the company constitution would help....
 
I'm sure Lencarta aren't the only company who have delivery problems. I've had problems with a lot of different companies. The difference here is the quality is very good and communication on the whole is excellent.
For example I purchased some goods from Lencarta on Sunday. I forgot to add a reflector to my order and so ordered again incurring two lots of delivery. It was totally my fault, but I got an email from Gary saying he's noticed that I should have placed this on the first order and got a refund on delievery on the second order. I didn't prompt this, Gary did.
Oh and the goods turned up on the Tuesday this week (minus the umbrella mentioned a few posts above).
Can't complain!
 
roglowe said:
So BEWARE!
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Hmmm, I don't think so. I can empathise with your frustrations but at the same time you've joined the forum just to mud sling.

Anyone investing in lighting will know that there's some weighty decisions to be made as most reputable manufacturers like Elinchrom, are known for their quality but also for their outrageous modifier and accessory price tags.

There is nothing to beware of with Lencarta, maybe just be a little more aware that your dealing with a small company that sells direct, so have a little more patience when things go wrong.

T.
 
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Tomas Whitehouse said:
have a little more patience when things go wrong.
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To be fair Tomas i've been on the receiving end of Lencarta's so called great customer service, i actually waited 3 weeks before i posted my experience with them, i waited that long as i wanted to give them the benefit of the doubt, but it didn't make any difference, admittedly the OP may have posted quickly but i can very much appreciate his frustration, there actual communication in there dealings with me was absolutely dire, and one of my requests to this day 5 month's later has never been fully addressed, i will stick by what i say on this, if it was another major supplier that advertised on here they would be very much frowned upon, but not it seems in this case.
 
At the end of the day there is NO excuse for sending out an incomplete order without the customers consent. That is unacceptable. You wouldn't buy a car and then have to wait 3 weeks for the back seats to arrive would you.
 
roglowe said:
I am now contacting trading standards as I feel I have been robbed.
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Why are you even considering involving trading standards at this early stage? :shrug:

Smacks a little of attention seeking to me. :baby:
 
Garry Edwards said:
The last thing he said before slamming the phone down was that if this was not sorted out today then he would make our name mud on all the forums tomorrow - tomorrow seems to have come early:)

There are always people who are going to be less than happy with the service they have received, sometimes these complaints are more justified than others but I really don't believe that a public forum is the place to air this kind of thing because issues are best resolved by discussion, not by making allegations (which sometimes attract other people to join in, including people who like to make capital out of a situation), but I have replied to put this into perpective. I will not post any further replies on the subject.
Click to expand...

Well in my Humble Opinion - The top Paragraph i have quoted. Thats really professional of you Gary, disclosing the content of private phone calls and if i had my way i would ban the hell out of you for that comment alone.

So you want to advertise on a public forum but you dont want complaints aired on a Public Forum.

Hmmmm Yeh thats kinda like wanting all the cake and eating it all also.

Its not the first time either and i doubt it will be the last, nature of the beast.
Take it on the chin and sort it out like a good chap.
 
CraigF said:
Well in my Humble Opinion - The top Paragraph i have quoted. Thats really professional of you Gary, disclosing the content of private phone calls and if i had my way i would ban the hell out of you for that comment alone.

So you want to advertise on a public forum but you dont want complaints aired on a Public Forum.

Hmmmm Yeh thats kinda like wanting all the cake and eating it all also.

Its not the first time either and i doubt it will be the last, nature of the beast.
Take it on the chin and sort it out like a good chap.
Click to expand...

After 20 years in retial managing stores I have come to the following concluson:

Garry is dammed if he does and dammed if he doesnt.

For all of the many (often howling) customer complaints over the many years I have dealt with, I have to say that as much as the customer is "allways right", sometimes so is the company. I can't think of a company large or small that doesnt have customer service issues from time to time

I learnt a few things.
- A knee jerk response to sorting a problem is like elastoplast - it just covers it up
- Expectations and reason go off the scale in resolving issues (often with both sided of the dispute)
- Whilst the obvious soloution seems the best, the procedure you have to follow is there for a good reason
- Random things do happen
- Customers do occasionally bend the truth and cream a situation
- Steaming off to trading standards or the CAB only works if you really have been wronged, and the company really hasnt tried to resolve the issue, and a reasonable time has elapsed

Back to photography.. I supplied an album that was handmade, it was posted tot he customer, it wasnt a particularly big album, and a customer complained about the quality. I offered to replace the album, I asked the customer return the album and packaging to me. Meanwhile i ordered a new album and waited, and waited, and then called the customer to ask if the album had been sent - no.. Meanwhile the customer went on hitched, and whinged like a bridezilla, my name was mud - why - because i supplied an album with a ding on the sleave (apparently). I took a slating, I expessed in the tread that all the customer needed to do was return the album, we would inspect it and replace it if needed. All hell broke loose - what am I to do - send a chauffer arround with a gold palted limmo to retrieve the item?

what was the problem?
either:
- customer overspent, wanted some money back
- customer though that complaining would get a refund for a problem we couldnt see
- there was a ding in the sleve, and the customer was too lazy to send it

Whatever the problem is, i am still sitting here looking at a prelacement album for it. However, repairing my reputation on Hitched is another story completly

As a customer you have rights, you also have rights to free speach. Mixing the two up rarley helps anyone

forgetting this Lencarta case entirely....

Scenario: Somone comes on a forum and slates customer service for some company

If the company responds at all with reference to that specific case they get jumped on for disclosing something specific

If the company responds with a Generic "it is a temp. systems issue" they get accused of hiding behind red tape and procedures

If the company unreservably apologises, and tries in the background to resolve an issue that turns out to be a non istant resoloution - the case just rummbels on and more questions rightly or wrongly get asked

If the company does not respond at all, people wonder what they have to hide

Throw into the mix that sometimes the customer or the company is not allways 100% truthfull - one can see this will often be percieved the wrong way

Throw into the mix other factors just generally relating to commerce.. i.e. from the retailer point of view there ought to be a firm procedure for refunds that includes a check for fraud - one can see that often a problem then gets protracted into extended dissapointment

___

Perhaps both sides have something to learn here

1. When you have a problem, do spend some time letting the company resolve the issue. Acurataly document calls & correspondance
2. Dont bleat all your problems out on a public forum, unless they really have got to a stage of no return, and you have exhausrted all yoru options
3. Be reasonable. some things do take some time to resolve, or may be ultimatally un-resolvable.
4. Dont expect all the companies key members of staff to ba available when you want them too. Online stores are open 24/7, however, its staff do eat and sleep and may need to actually do things, things that are expensinve in terms of time to resolve your problem
5. When you deal with a problem explain honestly all the outcomes, no mater how unpaletable. When explained properly, customers do understand real world problems
6. All companies have unforseen problems from time to time, it is how you learn, re-group and prevent future issues that is the key
 
Richard King said:
After 20 years in retial managing stores I have come to the following concluson:

Garry is dammed if he does and dammed if he doesnt.

For all of the many (often howling) customer complaints over the many years I have dealt with, I have to say that as much as the customer is "allways right", sometimes so is the company. I can't think of a company large or small that doesnt have customer service issues from time to time

I learnt a few things.
- A knee jerk response to sorting a problem is like elastoplast - it just covers it up
- Expectations and reason go off the scale in resolving issues (often with both sided of the dispute)
- Whilst the obvious soloution seems the best, the procedure you have to follow is there for a good reason
- Random things do happen
- Customers do occasionally bend the truth and cream a situation
- Steaming off to trading standards or the CAB only works if you really have been wronged, and the company really hasnt tried to resolve the issue, and a reasonable time has elapsed

Back to photography.. I supplied an album that was handmade, it was posted tot he customer, it wasnt a particularly big album, and a customer complained about the quality. I offered to replace the album, I asked the customer return the album and packaging to me. Meanwhile i ordered a new album and waited, and waited, and then called the customer to ask if the album had been sent - no.. Meanwhile the customer went on hitched, and whinged like a bridezilla, my name was mud - why - because i supplied an album with a ding on the sleave (apparently). I took a slating, I expessed in the tread that all the customer needed to do was return the album, we would inspect it and replace it if needed. All hell broke loose - what am I to do - send a chauffer arround with a gold palted limmo to retrieve the item?

what was the problem?
either:
- customer overspent, wanted some money back
- customer though that complaining would get a refund for a problem we couldnt see
- there was a ding in the sleve, and the customer was too lazy to send it

Whatever the problem is, i am still sitting here looking at a prelacement album for it. However, repairing my reputation on Hitched is another story completly

As a customer you have rights, you also have rights to free speach. Mixing the two up rarley helps anyone

forgetting this Lencarta case entirely....

Scenario: Somone comes on a forum and slates customer service for some company

If the company responds at all with reference to that specific case they get jumped on for disclosing something specific

If the company responds with a Generic "it is a temp. systems issue" they get accused of hiding behind red tape and procedures

If the company unreservably apologises, and tries in the background to resolve an issue that turns out to be a non istant resoloution - the case just rummbels on and more questions rightly or wrongly get asked

If the company does not respond at all, people wonder what they have to hide

Throw into the mix that sometimes the customer or the company is not allways 100% truthfull - one can see this will often be percieved the wrong way

Throw into the mix other factors just generally relating to commerce.. i.e. from the retailer point of view there ought to be a firm procedure for refunds that includes a check for fraud - one can see that often a problem then gets protracted into extended dissapointment

___

Perhaps both sides have something to learn here

1. When you have a problem, do spend some time letting the company resolve the issue. Acurataly document calls & correspondance
2. Dont bleat all your problems out on a public forum, unless they really have got to a stage of no return, and you have exhausrted all yoru options
3. Be reasonable. some things do take some time to resolve, or may be ultimatally un-resolvable.
4. Dont expect all the companies key members of staff to ba available when you want them too. Online stores are open 24/7, however, its staff do eat and sleep and may need to actually do things, things that are expensinve in terms of time to resolve your problem
5. When you deal with a problem explain honestly all the outcomes, no mater how unpaletable. When explained properly, customers do understand real world problems
6. All companies have unforseen problems from time to time, it is how you learn, re-group and prevent future issues that is the key
Click to expand...

Well put points there.

It is also the case that as a rule people don't post when they are happy with a purchase so I would just like to say

I've bought from lencarta on 3 occasions.
Very happy each time and no hesitation in using them again
 
There are a couple of comments in here which are getting a little too close to being personal. There have already been a couple of posts amended because of tempers beginning to get on the warm side. :p

We have no intent or desire to close this thread, as long as everything remains civil.
 
I think the best thing to do would not be to send out an incomplete kit in the first place. Explain the situation to the customer BEFORE taking their cash and sending them something they did not order (incomplete kit). Do not send out part of an order knowing it is incomplete and not expect them to kick off about it. It was sent with the full knowledge it was incomplete. NO excuse for that is there. If anyone can justify this being done then, please do.
 
Dave Stone said:
I think the best thing to do would not be to send out an incomplete kit in the first place. Explain the situation to the customer BEFORE taking their cash and sending them something they did not order (incomplete kit). Do not send out part of an order knowing it is incomplete and not expect them to kick off about it. It was sent with the full knowledge it was incomplete. NO excuse for that is there. If anyone can justify this being done then, please do.
Click to expand...

Personally I would prefer to have some of my order- than nothing at all.
 
aligibbs said:
Personally I would prefer to have some of my order- than nothing at all.
Click to expand...

Absolutely. But wouldn't it be nice to be told before hand that this would be the case? If the item was needed for a job and you are told it will not be complete before hand, you have and option to purchase elswhere. If a retailer is honest and open about this sort of thing I am sure 99% of these disputes would be avoided.
 
aligibbs said:
Personally I would prefer to have some of my order- than nothing at all.
Click to expand...

In some instances I'd agree, but what if you'd ordered a new camera and lens, then say the lens arrived next day but the camera body (which the supplier knew at the time of the order, but didn't tell you) was out of stock and you then had to wait another 2 weeks for it??

I remember when the Nintendo Wii came out, and I was one of the lucky few with a guaranteed preorder which was due for delivery on the day of release. In anticipation, I bought a couple of games, component cable etc and then waited......good old City Link decided that they would pretend to deliver it by putting a card through my letterbox without knocking on the door, and their depot was closed all weekend, so instead of getting to use all of my new kit on the Friday, I had to wait until the Monday night to get my hands on the actual console, which, as a self confessed geek, bugged the life out of me. Hence, I won't be using HMV/City Link for any preorders in future....
 
True true- we would all prefer to have all our orders all of the time, but sometimes it just doesn't happen :). Anywho- I am going to step out now, as I don't really agree with registering on a forum just to publicly slate somebody :)
 
I'd just like to point out that Garry Edwards advertises here for Photolearn, NOT lencarta.
Lencarta do not pay to advertise on here. We allow Garry to reply on behalf of Lencarta as Lencarta have a right to reply.
 
Marcel said:
We allow Garry to reply on behalf of Lencarta as Lencarta have a right to reply.
Click to expand...

So presumably Garry is Lencarta then, as why would he keep endorsing a company he hasn't a vested interest in, and otherwise surely he would get the owner/manager of the company to answer the complaints ethier here or on the phone :thinking: i do think it's about time we had some real transparency about this company.
 
TG. said:
So presumably Garry is Lencarta then, as why would he keep endorsing a company he hasn't a vested interest in, and otherwise surely he would get the owner/manager of the company to answer the complaints ethier here or on the phone :thinking: i do think it's about time we had some real transparency about this company.
Click to expand...
TG,
I said that I would say nothing more about this complaint (which the OP said he would update but hasn't) but you once again seem to be attacking me personally, which is a different matter.

As you already know perfectly well, I am NOT Lencarta. I am their photographer & technical adviser and I provide support to their customers. In other words, they are clients. I do not own Lencarta (wish I did) and have no decision making roles.

As you already know, Lencarta is a trading name of Blue Dimensions (Intl) Ltd. As this lost bee still seems to be buzzing round in your bonnet, just go on to the Companies House Website, do a search on Blue Dimensions (Intl) Ltd and check for yourself. Maybe you'll believe official records
 
I doubt the OP will ever come back, whether the situation is resolved or not, so it would be nice if we could get some sort of feedback from you Garry. I'd be very interested, as would most people reading this, in how close you (or the Company) are to fixing this ordeal.

It would seem that most people have had good experiences and some have had bad but the way I judge a firm is with how well they deal with these bad experiences. Even good companies can make mistakes, but you have a duty to right these wrongs.
 
grey.squirrel said:
I doubt the OP will ever come back, whether the situation is resolved or not, so it would be nice if we could get some sort of feedback from you Garry. I'd be very interested, as would most people reading this, in how close you (or the Company) are to fixing this ordeal.
Click to expand...
You may be right.
We talked by email. I asked him whether he wanted to
a) Wait for the umbrella
b) Have a different umbrella
c) Have a refund.

He said he would like a refund, and 5 minutes later he had his refund.
Even good companies can make mistakes,
Click to expand...
I totally agree, and mistakes do happen and need to be put right. Sometimes the mistakes are mine, sometimes they are due to the warehouse, and sometimes to the delivery service. Being human, we are all likely to get things wrong sometimes, and companies should be judged on how they deal with situations that go wrong. I move heaven and earth to put things right, once I know about a problem, and there was a problem last week with an item not delivered on time that the warehouse manager personally dealt with by driving for 5 hours (he volunteered) because I had promised that it would arrive in time for a shoot the next day.

Sometimes, the problems are down to communication, or lack of it - I get an email that doesn't say what the customer meant to say, or the customer has a problem with English, or the customer doesn't get an email reply because his inbox is full, and it can be a couple of days before I get an email saying that my email wasn't delivered.

Perhaps the most difficult customers are the ones who ring up and say "Hallo, it's Fred. What's happening?"

The problem there is that a lot of people are called Fred and and I haven't got a clue which Fred he is and what the problem is. And by the time I've found out, looked up the order and am singing from the same hymn sheet, Fred thinks that I don't care about him and have no intention of helping him.

There is also a potential problem because, probably, a lot of people expect to talk to a salesman, not to someone like me. I'm not a salesman and perhaps I should tell people what they want to hear instead of the truth, but that just isn't me. I don't like it when people lie to me and I don't lie to my clients or to Lencarta customers. Of course, a lot of people do appreciate the value of talking to a photographer instead of a salesman, someone who will advise them honestly rather than empty their pockets, but there may be some who would rather deal with a salesman or a call centre.

What slightly miffs me is that excellent customer service usually goes unreported but that complaints, whether justified or not, are shouted from the rooftops.
 
Garry Edwards said:
TG,

As you already know perfectly well, I am NOT Lencarta. I am their photographer & technical adviser and I provide support to their customers. In other words, they are clients. I do not own Lencarta (wish I did) and have no decision making roles.
Click to expand...

This is in no way an attack on you Gary. But, I am confused. If Lencarta are clients. Why are you dealing with customer complaints and dealing with the warehouse?
 
Dave Stone said:
This is in no way an attack on you Gary. But, I am confused. If Lencarta are clients. Why are you dealing with customer complaints and dealing with the warehouse?
Click to expand...
Because one of my roles is to talk to customers.
 
Thank you for the reply Garry. Good to hear that it seems to be all sorted now and I totally get what you mean about not being a salesman, I guess a more "push the optimism" approach is needed sometimes, no need to lie but say everything with a smile lol.
 
aligibbs said:
Personally I would prefer to have some of my order- than nothing at all.
Click to expand...

I don't agree with this. If I'm spending over £500 on some equipment, I want it all or not at all. If I get half of my stuff and have to wait a couple of weeks for the rest of it, I'd rather have paid a bit extra and got everything I needed elsewhere. I'd have been really p'd off if I hadn't been advised of stock issues prior to having my money taken. I think Lencarta should look at this as there's been a couple of very irate customers complaining recently.

However, I've only ever ordered once from them, last week in fact when I bought a background stand. I ordered late on the Monday night and it was with me on the Wednesday morning, no issues at all.
 
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