Problem with Lencarta trigger/receiver

the_doctor199

the_doctor199

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Ok, so a few weeks ago I ordered the Lencarta trigger/receiver (product here) for my lights. When it arrived, I put batteries in it that were working in other electrical products but the receiver never turned on (I tried several sets of batteries). I've tried putting the dip switches in different positions but it's not working. No lights at all, nothing.

The trigger is working, when I hit the test button it lights up, it also lights up when I press the shutter, so I'm confident the problem isn't with it.

After returning the item to Lencarta, a new one arrived today, same problem. Have I got another dud or am I being simple? :(

Anyone with any ideas would be much appreciated! :)
 
er you do have receiver and transmitter set the same
and switched on? :rules:
 
hang on - what's NOT working then?
 
The little LED on the receiver should light up when switched on, and when I press the shutter, nothing is firing..
 
hang on I'll dig mine out and have a butcher's
 
right just dug mine out
you do know the receiver is mains powered?

oops just looked at your link
I've got the mains powered version

so I'm no help at all! :bonk:
 
the_doctor199 said:
Ok, so a few weeks ago I ordered the Lencarta trigger/receiver (product here) for my lights. When it arrived, I put batteries in it that were working in other electrical products but the receiver never turned on (I tried several sets of batteries). I've tried putting the dip switches in different positions but it's not working. No lights at all, nothing.

The trigger is working, when I hit the test button it lights up, it also lights up when I press the shutter, so I'm confident the problem isn't with it.

After returning the item to Lencarta, a new one arrived today, same problem. Have I got another dud or am I being simple? :(

Anyone with any ideas would be much appreciated! :)
Click to expand...
I don't know what the problem is, but I can tell you that there's absolutely nothing wrong with the one you sent back, so probably there's nothing wrong with this one either.

The checklist is pretty short...
Same dip switch settings on both transmitter and receiver?
Receiver plugged into flash head?
Receiver switched on?
 
ok, taking what Garry has said into account too, lets start at the begining, what exactly are you triggering? Studio lights, flash heads? It seems there is something amiss somwhere but a full run down of your set up and what you are doing might yield a clue.
 
Yv said:
ok, taking what Garry has said into account too, lets start at the begining, what exactly are you triggering? Studio lights, flash heads? It seems there is something amiss somwhere but a full run down of your set up and what you are doing might yield a clue.
Click to expand...

OK..I'm using the Safari flash heads, trigger is on my hotshoe (as I said previously, when I press the shutter or use the test switch, it lights). The receiver is plugged into the sync socket on the generator with the same settings as the trigger.

Hope this helps :)
 
er
batteries in the right way round?
 
So for both copies the "trigger" (transmitter) responded but the receiver didn't? Sounds to me to be matter of transmitter/receiver not being set to the same channel. The DIP switches on BOTH transmitter AND receiver need to be set to exactly the same pattern.

Other than that, check for obvious things like, the flash head is actually switched on, the receiver is plugged in properly into the sync socket, the AAA batteries are in the right way round, etc.
 
dunno if it's the same as other brands but one of them has a little bit of plastic to stop the battery discharging (in the receiver as I recall)
 
OK, have you managed to trigger these lights by another method? Cable in synch socket for instance? Sorry, just trying to elimnate any issues with the generator itself. I am assuming there is no socket on the actual light heads with the safari lights.
 
I had (or at least I thought I had) a problem with this trigger when I got my Lencarta kit... turns out that the batteries I was using didn't have a positve terminal which protruded far enough out. As a result the shoulder of the battery was resiting on the plastic surrounding the contact, so the positve terminal wasn't actually touching it!

I dug out some other batteries and they had a terminal which protruded further out and hey presto, they worked a treat.

Hope that helps :D
 
Yv said:
OK, have you managed to trigger these lights by another method? Cable in synch socket for instance? Sorry, just trying to elimnate any issues with the generator itself. I am assuming there is no socket on the actual light heads with the safari lights.
Click to expand...

I havn't tried triggering with another method, they are fairly new so have been waiting for this to arrive.

D_Ninety said:
I had (or at least I thought I had) a problem with this trigger when I got my Lencarta kit... turns out that the batteries I was using didn't have a positve terminal which protruded far enough out. As a result the shoulder of the battery was resiting on the plastic surrounding the contact, so the positve terminal wasn't actually touching it!

I dug out some other batteries and they had a terminal which protruded further out and hey presto, they worked a treat.

Hope that helps :D
Click to expand...

Hmm, checked my batteries and it certainly seems to be a good connection, have tried a few different brands and none of them have worked.

Thanks for the help so far everyone :)
 
Yv said:
okaaayyyyy, so the lights themselves DO actually work? test button or something? Also, what did you send back to Lencarta, the both parts or just the now confirmed unfaulty receiver?
Click to expand...

I've used the test button to test fire them and both heads fire correctly. I sent back both the trigger and receiver when they were returned.
 
There are dip switches on both the hotshoe transmitter and the receiver. They need to be set to the same pattern.
 
:thinking:

Its not beyond the realms of possibility for there to be a problem with the synch socket I suppose [there is no transportation protectors in any of the items that you havent removed I pressume?] I can only suggest if you know anyone locally that can loan you a synch cable to try that method which would eliminate any issues with the trigger set. :shrug:

I think this might need the more expert knowledge of Lencarta customer support to narrow down the problem.
 
The only untried possibility I can think of is that the synch socket itself is faulty - but I doubt it as a LOT have been sold and this problem hasn't arisen before...
I think the only way of resolving that question is to beg, borrow or otherwise obtain a radio trigger from someone to rule out that possibility.

Testing the flash with the supplied synch cord won't prove anything either way unfortunately.

If there really is a problem with the flash trigger then ring me (office hours) as I can and will resolve it.
 
Yv said:
He has said more then once that he has both transmitter and receiver on same dip settings.
Click to expand...

Ah, that's very strange then... My Lencarta SmartFlash kit came with a sync lead. Chances are there's one included with the more expensive Safari generator as well.

Try the sync lead (one end to the sync socket, the other to the camera), and see what happens. :thumbs:
 
Garry Edwards said:
The only untried possibility I can think of is that the synch socket itself is faulty - but I doubt it as a LOT have been sold and this problem hasn't arisen before...
I think the only way of resolving that question is to beg, borrow or otherwise obtain a radio trigger from someone to rule out that possibility.

Testing the flash with the supplied synch cord won't prove anything either way unfortunately.

If there really is a problem with the flash trigger then ring me (office hours) as I can and will resolve it.
Click to expand...

I thought the sync lead plugs into the sync socket, hence a good test? No?
 
Garry Edwards said:
Testing the flash with the supplied synch cord won't prove anything either way unfortunately.

.
Click to expand...

synch from synch socket straight to cable socket on camera would surely eliminate/condemn he trigger set? If it works, then its something to do with trigger, if it doesn't then its more likely to be a problem with the socket on th elights? Sorry Garry, not arguing, just trying to apply my own logic :nuts:

HarryL said:
Ah, that's very strange then... My Lencarta SmartFlash kit came with a sync lead. Chances are there's one included with the more expensive Safari generator as well.

Try the sync lead (one end to the sync socket, the other to the camera), and see what happens. :thumbs:
Click to expand...

Thats my thinking too




just one thing....in your camera menu, what settings are you on for flash, in the menu for controlling flash? the where you can select commander mode and so on?
 
Yv said:
just one thing....in your camera menu, what settings are you on for flash, in the menu for controlling flash? the where you can select commander mode and so on?
Click to expand...

Not sure if that's a question for me. I shoot in Canon's manual mode, shutter speed usually 1/200th, if that helps. Since there's no iTTL with studio flash, I thought the fancy commander modes, etc are irrelevant.
 
Yes, I understand the thinking here but,,,
The trigger voltage of the Safari is about 4.5v.
The trigger voltage of the radio trigger is even less.
Therefore, if there is a poor connection on the synch socket (unlikely) then the slightly higher voltage of the Safari might be enough to overcome it even if the voltage from the radio trigger isn't.

The problem, as I see it, is to identify the cause. Whatever the cause, Jim (or Garry) 'll fix it:)
 
I live in Portadown and i am more then willing to call at your place and bring my triggers etc and see If i can help.
 
Thanks for the help everyone. I'll give Garry a call in the morning and hopefully he can sort it :)

JIMC said:
I live in Portadown and i am more then willing to call at your place and bring my triggers etc and see If i can help.
Click to expand...

Will PM you.
 
Will PM you.[/QUOTE]
Thats fine,hopefully can help
 
Update...
I'm told that Jim came to the rescue, the radio trigger is in fact working properly.
 
So for all us nosey gits who have been following this thread what was the problem? It could help somebody in the future to know what to look for when problem solving. :D
 
:D Ive only just started reading this thread tonight and also want to know the ending :)
 
:agree:
we need to now :rules:
 
Thanks to Jim, I went to his house today and he got it working :D I'm really not sure what the problem was, he must have magic hands :D
 
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