Preautions when buying on line

andsome

andsome

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Keith
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I have had many good experiences buying from internet companies. Recently I ordered a camera from such a company. Alongside the picture of the camera was a delivery promise of 1-2 days, but when the e mailed acknowledgement came the delivery was quoted as 1-7 days. After 3 days I sent an e mail asking for a delivery date, and they could not give me one. I then gave them 24 hours to deliver or I would cancel the order. They sent an e mail back to say that the order had been cancelled, and that the relevant department had been contacted to approve this cancellation. My next step was to ask when my refund would be made to my credit card. The reply was that this was in hand and would take 3-5 days. I contacted them again pointing out that the 5 days had now expired. They agreed that the credit was overdue and said that the financial department had been contacted on my behalf. I have now placed the matter in the hands of the credit card company, who have assured me that they will take up the matter, and if a refund is not forthcoming they will make the refund to me themselves.

I have made a search of the internet, for complaints concerning the company and the results make terrible reading. The website to all intents and purposes appears to be a British company, but in fact they are based in Hong Kong. There are many horror stories of undelivered orders and difficulties in getting refunds on line. The credit card operator had a look at the website and was also of the opinion that the site looked British.

I have no intention of making slanderous statements as I do not want trouble, but would recommend to anyone that before buying from such a company that a search is made first.

The results of my search are as below.


http://www.freelancers.net/show_forum/20090202/205981.html

http://www.complaintsboard.com/complaints/simply-electronics-c206165.html

http://www.canyoutrustthem.com/index.php?go=quick_search&keyword=simply+electronics

There are many more.
 
Noticed on many of their adverts expressions similar to, 'you order we search for suppliers' ... I think that would make me nervous of any sort of delivery time.
 
always looking on camerapricebuster first , afaik they only advertise genuine uk prices , none of this other side of the world stuff , hope you get sorted soon .........
 
Before I even clicked the links I knew who this was going to be about!
 
I have posted this warning elsewhere, and have already been thanked by someone who was just about to spend a few pounds short of £1000. I am very pleased to have denied them this money.:lol:
 
Indeed I have always been dubious about this lot - imports, delivery issues and this has cemented my opinions. As the other poster mentioned www.camerapricebuster.co.uk is a godsend it compares the most competitive UK vendors AND links you to a couple of far east vendors - two of which I have used on multiple occasions for Glass and who saved me a good amount of money (particularily on a Tokina 11- 16)
However they appear to have become less competitive over the last year or so - guess it is the £ being weaker :'(
My luck has mainly been with Jessops, RGB and warehouse express - especailly when they are offering 4 - 5 % on Quidco as well :)

Otherwise there is a lot to be said for sourcing used glass as long as you trust the seller :)
 
and whoever you buy with ther critical thing is to use a credit card - as at least they'll protect you if it all goes tits up[
 
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