Plusnet email

None too sure whether it is a behind the scenes Greenby change in advance of notifying PN customers but even though I have my email client on my PC set to remove from server any client end deleted emails.

I seem to get a 1000 ish coming back o think every 2nd or 3rd day(????), some it seems quite old ones, so much so that I have realised this evening that some are multiples of the same old email accumulating at my end :thinking:

I think I first noticed the 1000 plus being downloaded (as described above) about 3 to 4 weeks ago.
 
I had been wondering why my sister said she had to change her email address and now I know. She's gone to gmail.

I've not had any notifications about the change yet and I've just renewed my broadband/land-line contract for another 18 months without any problems. I do have my <surname>.co.uk domain registered with PlusNet so I hope it transfers cleanly. @vintageman's link was very helpful.
 
Still hear nothing more from Plusnet!
 
ChrisR said:
Still hear nothing more from Plusnet!
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Same here! As a contingency I've been giving out my icloud mail address, but would prefer to keep my existing one.
 
I think there has been something happening yesterday as though I could receive emails, when I sent some (even from one Plusnet address to another) I got a response that lead to learning it was to do with the sender being blacklisted!

A few hours later all was well.

NB the status report on Plusnet said all services were okay. So maybe something to do with transitioning the email platform to Greenby :thinking:
 
Box Brownie said:
I think there has been something happening yesterday as though I could receive emails, when I sent some (even from one Plusnet address to another) I got a response that lead to learning it was to do with the sender being blacklisted!

A few hours later all was well.

NB the status report on Plusnet said all services were okay. So maybe something to do with transitioning the email platform to Greenby :thinking:
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You’d have thought they would have told you beforehand, if that’s the case. But then again …
 
Stephen L said:
You’d have thought they would have told you beforehand, if that’s the case. But then again …
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Agreed, though if as I surmise perhaps an unanticipated side effect???
 
FWIW

I found this (I have not read every post) which relates to the same error/failure to send an email...

Blacklisted by local policy

My wife has recently been having problems sending emails. Messages she sends can take up to four days to be received the other end. Then, this morning, she tried to send an email and received the following error message: Sending of the message failed> An error occurred while sending mail. the...
community.plus.net community.plus.net

And then this one linked from the end post on the above closed thread

Re: Plusnet emails refusing to send.

My emails seem to be sending again.
community.plus.net community.plus.net
 
So ... It's October and I still haven't heard anything from Plusnet regarding cessation of web hosting and mail services. Has anyone been migrated across yet?
 
Stephen L said:
So ... It's October and I still haven't heard anything from Plusnet regarding cessation of web hosting and mail services. Has anyone been migrated across yet?
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No, I haven't been notified yet about my email being transferred to Greenby

The Plusnet community forum has some chat about it and it seems that PN are working their way through all the customers and doing the transfers in blocks of accounts. No clarity on whose accounts they are selecting in which order???

The protocol is that they will give some advance notice via email to start with.

I have been a customer since 2003 (IIRC) so length of account does not seem to be an indicator?
 
Box Brownie said:
No, I haven't been notified yet about my email being transferred to Greenby

The Plusnet community forum has some chat about it and it seems that PN are working their way through all the customers and doing the transfers in blocks of accounts. No clarity on whose accounts they are selecting in which order???

The protocol is that they will give some advance notice via email to start with.

I have been a customer since 2003 (IIRC) so length of account does not seem to be an indicator?
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Perhaps it's a case of first in, last out. I too have been a customer since it was set up (from Line One??),
 
I've not heard anything about the transfer, either. Just renewed my Plusnet contract for 12 months. Once the email is detached from Plusnet's package, it'll be easier to consider alternative broadband providers! (I only have a presence on our Plusnet email account, 99% of my email is handled elsewhere. However Mrs R has used the Plusnet email exclusively since we started our first basic package.)
 
Now nearly the end of October and I've had no contact about the move. I've been with Plus since Feb 2004 so it could be first in, last out. My sister, who joined a few years later but now only had a free email account, had notification earlier this year and moved to Gmail.
 
Snapsh0t said:
Now nearly the end of October and I've had no contact about the move. I've been with Plus since Feb 2004 so it could be first in, last out. My sister, who joined a few years later but now only had a free email account, had notification earlier this year and moved to Gmail.
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no, nothing for me either. letting sleeping dogs lie! For safety I am gradually moving to my iCloud account as and when, but would rather keep my personalised mail address.
 
We've been given a date of 24 November for one of our Plusnet accounts. Annoyingly, it's not the email address that we depend on. Years ago, Plusnet stopped charging me for the best part of a year. I told them about it, and they kept trying to fix it, but eventually told me they'd have to close that broadband account and open a new one... with a new email address. We persuaded them to allow us to keep using the old email address. The new address is moving, my guess is the old address will fall through the cracks. I'll need to try and get this fixed!
 
FWIW

I received the transfer notification email yesterday and it stated the generic postmaster@username.plus.com
I can only surmise that all the mailboxes will be moved

Of note the Greenby service will be FoC for 2 years so plenty of time to to make any changes that might be required before they charge for the service :)
 
Just an update - or not. Still have heard nothing from Plusnet, and my mail is still working. Best not to poke a sleeping horse, eh?
 
Stephen L said:
Just an update - or not. Still have heard nothing from Plusnet, and my mail is still working. Best not to poke a sleeping horse, eh?
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Just by way of information.....

I was advised that even though I had a notification email about the transfer to Greenby, the date is more of advise that my username is in 'that' tranche of customers to be transferred and it could/would still take a while!

However, for the past few weeks I have been getting spam (higher than I had experienced before) which seems to be isolated to only three of my email addresses. I took this matter up on the Community Forum with one of the attending PN customer agents via the PM. Asking whether the problem can and will be sorted out before my transfer to Greenby.

Basically I have been forwarding all those emails on a daily basis to the PN Abuse team. I can only hope manage to do their back office bit to mitigate for such spam ~ a goody amount of which I noted is from the same domains!
 
After the initial alert from Plusnet about what was to happen, my mail kept working. At a certain point, the next thing I noticed was a significant increase in spam. After no further notifications from Plusnet, and none at all from Greenby, about a month ago what had been my force9 (under the aegis of Plusnet) email address stopped working entirely. So I've deleted it from my mail program. (Plusnet remains as my broadband supplier.) All a bit of a bodged job, in my estimation.
 
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Box Brownie said:
Just by way of information.....

I was advised that even though I had a notification email about the transfer to Greenby, the date is more of advise that my username is in 'that' tranche of customers to be transferred and it could/would still take a while!

However, for the past few weeks I have been getting spam (higher than I had experienced before) which seems to be isolated to only three of my email addresses. I took this matter up on the Community Forum with one of the attending PN customer agents via the PM. Asking whether the problem can and will be sorted out before my transfer to Greenby.

Basically I have been forwarding all those emails on a daily basis to the PN Abuse team. I can only hope manage to do their back office bit to mitigate for such spam ~ a goody amount of which I noted is from the same domains!
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Hmm - I've very little spam coming in (touch wood!). Maybe I will always remain, in a dusty little corner of a forgotten server. I'm gradually moving my email address to my iCloud account. I know you can initiate the move from iCloud mail directly, but for now I can't be a***d.
 
I rather suspect that we have been moved to Greenby. I did get notifications that this was to happen to two of our email addresses, on certain dates now in the past. I rarely use the Plusnet email (although Mrs R is dependent on it), and have not noticed anything more specific. This afternoon I did a search for Greenby, and only found the warnings just mentioned, nothing to say it had happened. My guess is there would be a clue in the long headers, but I'm not sure what to look for!
 
Nor here. Perhaps they’ve changed their minds!
 
If your PN email starts messing around (can't find password etc) then the transfer happening for you! I think it may be worse for those who use an email client like Thunderbird as I do. wasted several hours over the last few days trying to get it all to work only for it to stop again later. Notification to say it has happened arrived several hours after the time shown on the message!

My understanding is that the free period for 1 or 2 years is only valid if you are still paying for your PN broadband; otherwise its 30days before you have to pay the £15 to Greenby.

It now seems very difficult too find a free email that can be accessed using an email client. Tutamail won't allow pop3 access, and outlook/hotmail is notoriously difficult to work with a client. Although my problems may be caused by deciding to open a hotmail account whilst the unknown transfer was happening in the background.

All in all a s*** show. I need a good rant in WAMT:headbang::headbang:
 
Still not heard from Pnet, and I can still access the domain management function on Plusnet.
 
vintageman said:
It now seems very difficult too find a free email that can be accessed using an email client.
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Gmail is free, & can be accessed through Thunderbird with a certain amount of jiggery pokery to set it up. It also works seamlessly across all devices through which you access it.

After years of paying full whack to Plusnet for broadband, I discovered that owing to my circumstances I'm eligible for a discounted package which isn't available through Plusnet, but is directly through Plusnet's owner BT - it's called Home Essentials. So I've switched provider & now have full fibre into the house at about 5/8 of the monthly cost.

And that's the ongoing rate, not an introductory discount. :)
 
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Bearing in mind that after 2 years Greenby will charge £15 per year I think (as previously mentioned) I will be looking for alternative paid services.

Sadly the free ride we have enjoyed with Plusnet email has ceased but Greenby in broad terms is IMO not (yet?) for service.

So, the big question is........who to choose for their email service? NB I have 8 emails boxes though I could shed some......just need to setup the primary ones to start with and get them used as appropriate by 'senders' to see which ones I can shed?

Therefore, can be please ask who you are using or considering using for their email service and what is the cost?
 
Box Brownie said:
Bearing in mind that after 2 years Greenby will charge £15 per year I think (as previously mentioned) I will be looking for alternative paid services.

Sadly the free ride we have enjoyed with Plusnet email has ceased but Greenby in broad terms is IMO not (yet?) for service.

So, the big question is........who to choose for their email service? NB I have 8 emails boxes though I could shed some......just need to setup the primary ones to start with and get them used as appropriate by 'senders' to see which ones I can shed?

Therefore, can be please ask who you are using or considering using for their email service and what is the cost?
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If and when I am moved from Plusnet's mail service I shall completely move over to iCloud. I have already started migrating in preparation. That way I should (?!) protect myself from other forced moves.
 
My sister has just had to move her home phone service to digital voice, which prompted me to look at what happens when my current Plusnet contract runs out. It turns out that Plusnet do not (at least in my area) offer a broadband service with a phone service. They seem to be recommending moving to EE (now another BT brand, or vice versa) for broadband and phone; I guess I would have a good look at alternatives when this comes up. The connection to the topic of this thread is that I am now glad that my Plusnet email address is independent of having Plusnet as a broadband supplier!

Last time we had to change our home email addresses was when we moved broadband from Freeserve to Plusnet, it was a right pain, and it would be many, many times worse now as we are registered with so many more services. As it happens, I would be less affected than Mrs R, as I do have and mostly use an alternative email (begins with G... shudder!). For a lot of people, their email address is deeply embedded in their lives, and making changes to an account once that email address no longer works would be very difficult.

So, surprisingly, I find myself thinking "thank you" to Plusnet for making Plusnet email addresses independent of their core services!
 
ChrisR said:
My sister has just had to move her home phone service to digital voice, which prompted me to look at what happens when my current Plusnet contract runs out. It turns out that Plusnet do not (at least in my area) offer a broadband service with a phone service. They seem to be recommending moving to EE (now another BT brand, or vice versa) for broadband and phone; I guess I would have a good look at alternatives when this comes up. The connection to the topic of this thread is that I am now glad that my Plusnet email address is independent of having Plusnet as a broadband supplier!

Last time we had to change our home email addresses was when we moved broadband from Freeserve to Plusnet, it was a right pain, and it would be many, many times worse now as we are registered with so many more services. As it happens, I would be less affected than Mrs R, as I do have and mostly use an alternative email (begins with G... shudder!). For a lot of people, their email address is deeply embedded in their lives, and making changes to an account once that email address no longer works would be very difficult.

So, surprisingly, I find myself thinking "thank you" to Plusnet for making Plusnet email addresses independent of their core services!
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We are in a similar dilemma......

IIRC we have been with Plusnet since 2003 and a few years back I was offered a good deal to switch our landline from BT to Plusnet.

The contract is due for renewal IIRC in May and though there is no date for digital voice in our area I surmise that they will not be able to renew with landline included though as it stands I would welcome it if they could do so.

I have no great wish to switch broadband as to date PN have have been good and responsive when needed and that includes the engagement of some CS agents on the community forum.

I am not attracted by EE for broadband (we have EE mobile SIMs) so will explore the costs of getting the landline back with BT.

In regard to email....... IMO Greenby are not fit for purpose and it is sad that Plusnet chose them to take over the email service :(

By way of planning ahead I have bought a domain and registered it for 10 years and based on the user experience of a Plusnet community member paid for an email hosting service @£20 per year.
The free ride re: Plusnet email was good while it lasted but now over!

I will be progressively setting up my mailboxes on my new domain, with of course making sure that the contact email is edited/updated wherever used.
 
Box Brownie said:
Therefore, can be please ask who you are using or considering using for their email service and what is the cost?
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Not a PlusNet customer but FWIW. I was in a similar position last year (ISP I had a domain and email hosting with for 30+ years was closing their Mail service).

I’ve never been keen on letting Google or Microsoft get at my personal email data, so I’d rather pay for my own.

I ended up with IONOS. It’s costing me £1.20 per month for up to five email addresses on the domain, which seems fairly reasonable.

Edit: upon checking, I think that goes up to £2,50 per month after the first year
 
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Musicman said:
Not a PlusNet customer but FWIW. I was in a similar position last year (ISP I had a domain and email hosting with for 30+ years was closing their Mail service).
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When changed is in effect forced on customers after decades of service it is galling.
Musicman said:
I’ve never been keen on letting Google or Microsoft get at my personal email data, so I’d rather pay for my own.
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As the saying goes if it free to use, you are not a customer but a resource.
Musicman said:
I ended up with IONOS. It’s costing me £1.20 per month for up to five email addresses on the domain, which seems fairly reasonable.

Edit: upon checking, I think that goes up to £2,50 per month after the first year
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As mentioned the one I went for is £20+VAT for the year.
It has 2GB limit (same as Plusnet and Greenby) and the number of mailboxes is not limited. I/we currently have 9 but I reckon some of those are now moribund to I will let them either and end up deleting them.

PS I normally use Namesco for anything domain related but to maintain separation I registered the new one at the email hosting provider and as mentioned because the new domain is for email I have paid for a 10 year registration.

PPS
FWIW it is a .me.uk one
 
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Box Brownie said:
By way of planning ahead I have bought a domain and registered it for 10 years and based on the user experience of a Plusnet community member paid for an email hosting service @£20 per year.
The free ride re: Plusnet email was good while it lasted but now over!
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This seems like a good idea, although I do worry about the temporary nature of domains. Ten years sounds great... but for me would be long enough to forget that it needs renewing... presumably if someone swooped on it they would have some level of control over your email. I'm not sure what an "email hosting service" does, but I've read a bit about issues relating to managing self-hosted email services to worry about it!
Box Brownie said:
I am not attracted by EE for broadband (we have EE mobile SIMs) so will explore the costs of getting the landline back with BT.
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If your renewal is in May I wouldn't expect BT to give you a 12 month landline contract, sadly, as it seems to be due to get switch off before that would end.

There are a number of providers that will offer digital voice with their broadband, apart from EE. My sister is with Zen; it's maybe a little more expensive than Plusnet, but she says the quality of service is much better.

I believe (or perhaps infer) that there are also providers that will offer a digital voice service over a 3rd party broadband service... so could presumably be added to PN.
 
Stephen L said:
Just an update - or not. Still have heard nothing from PlusNet, and my mail is still working. Best not to poke a sleeping horse, eh?
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me neither
I'm NOT internet savvy ...seem to be able to surf OK still
and using Outlook for my emails

do I just ''sit-and-wait'' ??
 
Update on this. Was speaking to Plusnet on another matter and casually mentioned the transfer of domains. Apparently this was being done very slowly at the start but are now ramping it up. He claimed that they were moving a few thousand a day! Not sure I believe that, but it will happen sometime. The first two years with the new provider (Greenby) will be free, then they charge. But he also said you could choose not to go with them from the start, and select one of your own choice.
 
Stephen L said:
Update on this.............snip...... But he also said you could choose not to go with them from the start, and select one of your own choice.
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can you walk me through this.......who do i choose....?

thanks !!!
 
ChrisR said:
This seems like a good idea, although I do worry about the temporary nature of domains. Ten years sounds great... but for me would be long enough to forget that it needs renewing... presumably if someone swooped on it they would have some level of control over your email. I'm not sure what an "email hosting service" does, but I've read a bit about issues relating to managing self-hosted email services to worry about it!

....
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I've had my own domain for years - once you've set it up, the default is for it to renew annually, but you can increase that to buy/renew in longer periods if you want.
Note that I don't have to 'remember' to do this - I get a reminder a month or so before renewal, and if I do nothing it happens automatically (billed to my credit card).
Someone can only 'take' the domain from you if you fail to renew it - and unless you manage to register a domain which suddenly becomes 'valuable' it's very unlikely anyone will attempt to do so.
I then have a hosting package that provides web space and email hosting combined - which again renews annually.
 
Yardbent said:
can you walk me through this.......who do i choose....?

thanks !!!
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I have never gone through the process of selecting a hosting company, having let Plusnet host my domain for longer than I care to remember. But others on this forum have, and will no doubt be able to talk you through the process. But you will never lose the ability to use the internet - after all, that is the whole point of Plusnet!
 
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