please help, cant get into my Wordpress

Raptor Mike

Raptor Mike

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Mike
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I updated my wordpress and it now just comes up with this:

Fatal error: Access level to _WP_List_Table_Compat::get_column_info() must be public (as in class WP_List_Table) in /websites/123reg/LinuxPackage21/pa/rk/er/parkersvaletingservice.co.uk/public_html/wordpress/wp-admin/includes/list-table.php on line 113

My site is still live : www.parkersvaletingservice.co.uk I just cant get into the dashboard. I've tried a restore of the PC but it hasn't changed anything. Any help gratefully received.
 
I would take a backup from earlier and restore ensure you include the database as well.
 
A quick google search reveals a forum post...

I would suggesting downloading the WordPress 4.0 package and copying the files by FTP. At the very least, I would delete the wp-admin directory and upload a fresh copy of all the files. If you think there might be other problems you could replace all of the files. Just remember to keep a copy of config.php and any other customizations.
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I'm guessing (hoping) you have ftp access to your site and it's not just the wp-admin access...

As always, backup a copy of anything before you change it...
 
Thanks guys.
Firstly I dont know how to access my backup, as I recall it was very complicated. The next thing is I dont know how to access the ftp.

Being honest a friend made the site for me and I've been leaning as I go. I know how to use a lot of the stuff on wordpress but code goes over my head.
 
what did you update - Wordpress itself or a theme or a plugin?

If a plugin, sometimes deleting the plugin via ftp allows access, and then it can be reinstalled, or an old version re-uploaded.
 
Wordpress its self. I did the auto one, not the manual.

As soon as I hit update I thought 'damn it I havent backed it up'
 
TBH I dont know how to use ftp as I've only ever used the WP admin tools. I dont even know how to get into it. :facepalm::nailbiting:
 
I was going to say 'get your hosting support to restore site and DB from their back-ups' - then I notice 123reg in the error line... still ask, but I am told their support isn't brilliant? Still worth asking, at least your site would be up and running again.
 
Yv said:
BTW, the site seems to be working for me Mike? Can't be on cache, never been to it before, so I assume frontend is ok, its the admin bit that isn't working?
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Yes. I cant get into the admin but the site still works, which is good or I'd be really flappin lol
 
Well no harm in trying support, I know my hosts would sort it [and indeed have, more than once when I have used my special skills to break an unbreakable wordpress installation] but they are known for great support, you have nothing to lose. If it is a php version issue, you will need to go back to previous install anyway, you can't run the update until hosts update their php version, which can be weeks or months away.
 
Yv said:
If it is a php version issue, you will need to go back to previous install anyway, you can't run the update until hosts update their php version, which can be weeks or months away.
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I'd be happy to do that but don't know how lol
 
Mike send me over your log in details via PM and I will look at it for you
 
Plenty of advice around on this on the wordpress forum, seems a common error.
Top man Keith for helping...
 
Firstly thank you everyone for your help and @Keith W for offering to sort, which I'd have taken if the forum hamster hadn't drunk to much.

So I've sorted it. I had a bit of a crash course it ftp and downloaded filezilla. First I replaced the wp admin as mentioned into he link above but I ended up with a different problem. So I searched for previous WordPress versions on their website. I downloaded 3.7 because I think that's what I had before, and replaced the wp admin closer in my site with the one from the 3.7 DL. And it worked.

So thats around four hours I won't get back, I planned on playing bf4 lol, but I learnt loads. Now I have filezilla I am going to look into backing up the ftp.

Thanks again everyone for you help (y)
 
One of the reasons I've got my hosting with Vidahost is they include free daily backups of the site with the cost of hosting, both the files and the MySQL database. Lots of hosts charge the same again for backups* (if they offer it at all), but at times like this it's paid for itself multiple times, and I've only been with them 2 years, though I've multiple sites so that does increase the likelihood of a cock up.

*there's a free plugin to sort the MySQL backup but these instances often want the files restored too.
 
Jonnybrad2001 said:
One of the reasons I've got my hosting with Vidahost is they include free daily backups of the site with the cost of hosting, both the files and the MySQL database. Lots of hosts charge the same again for backups* (if they offer it at all), but at times like this it's paid for itself multiple times, and I've only been with them 2 years, though I've multiple sites so that does increase the likelihood of a cock up.

*there's a free plugin to sort the MySQL backup but these instances often want the files restored too.
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I have a plugin that does a full backs up every week and emails me. I tend to take odd ad hoc ones also. As it's 4 years of degree work, I'm a bit paranoid about it.
 
Byker28i said:
I have a plugin that does a full backs up every week and emails me. I tend to take odd ad hoc ones also. As it's 4 years of degree work, I'm a bit paranoid about it.
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That's likely you're MySQL database you're getting emailed, but unlikely to be the actual files themselves, which is 80% of the time what you actually need to restore.
 
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