Play.com

[Steep]

Did you know that Play.com outsources it's call center to the Phillipines?

I've just had the most frustrating 10 minute phone conversation of my life. It's not that the person on the other end didn't speak English, she just spoke Phillipines English! Right from the outset I had problems, I had to ask her six times to repeat herself before I realised that she was just asking me my name! (utemeyonang?)
I give the details and explain that I've been trying for six weeks (Christmas and we're very busy) by email to get Play to accept that the phone they sold me had been opened/resealed and is no good without a charger and only of partial use with Portugese instructions, their last email said get in touch with the manufacturer, to which I replied get knotted it's your reponsibility send me a charger or take the damned phone back.

I say to her Please go check your records and she says "caibesangfotie?" repeat 3 times then very slowly "can I be silent for a time?" err ok..
Anyway, long story short, I think I'm finally getting an rma after much going round in circles and many "excuse me I don't understand you's" If I hadn't waited so long before losing patience i.e. less than 30 days I could have done it automatically via the website.

 

[Mattwood]

Last time I called Play was a well spoken English person who was very helpful. Was almost 2 years ago now.

Guess they signed up to one of them mass call centres who deal with lots of companies calls.

 

[tijuana taxi]

Might have just been a nurse subsdising her income with a second job.

Only saying that because when my poor old ma got cdiff I couldn't understand a word the fillipino nurses were saying

 

[B1ts]

I thought they were based in Vision Park Histon, where their offices and call centre are

 

[realspeed]

Well it is called Play.com and it looks like you have just been playing one of their little games.

Realspeed

 

[Steep]

At first I couldn't place the accent so I googled play.com and call center and up popped Phillipines, the lass on the other end was pleasant enough etc, just really hard to understand. Being that you are probably already a bit wound up, the last thing you want when phoning about a problem is to be constantly having to ask the other person to repeat themselves because you don't understand them. Play may think they are saving money there but the hassle it causes will do their reputation no good at all.

 

[ding76uk]

At first I couldn't place the accent so I googled play.com and call center and up popped Phillipines, the lass on the other end was pleasant enough etc, just really hard to understand. Being that you are probably already a bit wound up, the last thing you want when phoning about a problem is to be constantly having to ask the other person to repeat themselves because you don't understand them. Play may think they are saving money there but the hassle it causes will do their reputation no good at all.

Problem is though everyone is outsourcing, Banks and everything else seems to be too. I find it so frustrating when when both parties on a call are asking for everything to be repeated 3 times so the other can understand it. Surely businesses must understand how frustrating it is?