Photoshop CS4 upgrade question

Mathmosman

Mathmosman

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Name
Kevin
Edit My Images
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I've recently lost everything from my PC - had to have it rebuilt, and essentially erased.

Fortunately, I did have all images backed up, however, software is an issue...

I bought Photoshop CS4 as an upgrade to an old version I had. Once I upgraded, I disposed of the old discs, and now face an issue, as I dont have the original product key. Is there anyway around this? Can I use another product code, and if so... is anyone able/willing to provide a CS2/CS3 product code?

I'm hating having only the 30day trial at the moment...
 
Did you not register your software? If you did, then Adobe will have your details. Alternatively, is it not possible to retrieve your key from your activation information?

Having said that, your question kinda doesn't make sense. You say you chucked your old discs, but your upgrade would surely have had its own product key.
 
onona said:
Did you not register your software? If you did, then Adobe will have your details. Alternatively, is it not possible to retrieve your key from your activation information?

Having said that, your question kinda doesn't make sense. You say you chucked your old discs, but your upgrade would surely have had its own product key.
Click to expand...

No when you upgrade you need to provide the key for the new version plus code for the old one to prove you qualify for the lower upgrade cost.
If you log onto your adobe account (which you had to create to register) it will have your license details registered for you to copy.
 
Aaah okay. I'm a Photoshop beta tester so I get every new version for free, so I didn't know that about the upgrade key. I guess it makes sense.
 
thought that was such a good idea... checking my Adobe account, but as I didnt register the original Photoshop (it was my Bro), I couldn't get the product key from there...

NOW.

I've spent five hours online chatting to Adobe Support... trying to access a challenge code from the software. Twice I was told to speak with their telephone support.

I've spent about three hours on the phone to them... trying different things, reinstalling, removing, reinstalling again. At one point I asked "should I just buy another copy of CS3?". Their response... no, buy CS5 LOL

today, they finally told me, actually there was nothing they could have done in the first place! WTF.

I have to buy a CS-3 now, just to get a product key!
 
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