Peak Design Lifetime Warranty

Hanley

Hanley

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Paul
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I noticed today that the ball head on my 6 year old Peak Design carbon fibre tripod isn't correctly locking on to plates, meaning I can't use it.
I submitted a warranty claim on their website at 6:37pm, attaching a small video showing how it doesn't work, received an email at 6:42pm advising that a brand new replacement ball head was on its way.

5 whole minutes :ROFLMAO:

Can't beat that for service. First time I've had to test their lifetime warranty.
 
That is outstanding customer service , Well done PD
 
Nice to hear from someone with a good experience rather than the more usual whinge about a company taking more than 5 minutes to respond to an e-mail.
 
The standared of service every company should be aiming for
 
I similarly had a capture clip fail and their support was excellent with a replacement shipped next day.

Their shops are also great if you’re ever in Ny/LA/Prague/Tokyo.
 
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