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bobiscuit

bobiscuit

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I bought an ex-display Sony A100 from my local Jessops branch about 5 weeks ago. It was in fully working condition, but missing a battery and charger, and it had a small chip in the plastic on the side of the body.

I bought a battery and all was good. But after a week, it developed a fault. The IS started warning of high movement, even when on a tripod! And I could hear the sensor moving constantly - except when I actually took a picture - then the IS did nothing.

So I took it back to Jessops, explained the problem, the sales assistant tested it out and confirmed that it had that problem, and they apparently sent it off to Sony.

I called the shop after a couple of weeks and was told "It's being repaired and is waiting for parts".

Now after they've had it for 4 weeks, I got a letter which states "There was accidental damage to the slider unit and this will not be covered by warranty - if you would like the repair to go ahead, the cost is £280".

I feel completely ripped off. I did not damage it. They told me it was being repaired. And they took it off me for 4 weeks.

Any advice?
 
Go and talk quietly but firmly to the manager - don't lose your temper, preferably when the shop isn't heaving and the manager has time to listen properly. Politely ask for the camera to be repaired under warranty, or your money back. If this doesn't work take them to the small claims court - Google for info, very easy.

This assumes that you are telling the truth, which I don't doubt, but be prepared to be challenged !
 
Surely the product is not fit for purpose and as its a display model its down to them to prove that it was when they sold it. Unless they completed a product condition form or something similar then they wont have such evidence.

Just a thought...?

dont go too mad at the staff, ive been in their situation and they will have a process to follow. As has been said, ask to speak with the duty manager and explain the situation, Hopefully he will be able to use his discretion to sort the issue.

Anyway, Very Best of luck, hope it gets sorted.
 
bobiscuit said:
I bought a battery and all was good. But after a week, it developed a fault. The IS started warning of high movement, even when on a tripod! And I could hear the sensor moving constantly - except when I actually took a picture - then the IS did nothing
Click to expand...

It didn't come faulty, so its is not jessops's fault. You took a risk buying ex-displays which may (or may not) have been bashed around for a few months and this is the result.

You could argue with Sony that it should be covered by the warrenty though.....
 
Blue Eagle said:
You could argue with Sony that it should be covered by the warrenty though.....
Click to expand...

even though there is a good chance that it has been dropped at some point , i would be going back to Jessops , nicely of course ;)
 
bobiscuit said:
I bought an ex-display Sony A100 from my local Jessops branch about 5 weeks ago. It was in fully working condition, but missing a battery and charger, and it had a small chip in the plastic on the side of the body.

I bought a battery and all was good. But after a week, it developed a fault. The IS started warning of high movement, even when on a tripod! And I could hear the sensor moving constantly - except when I actually took a picture - then the IS did nothing.

So I took it back to Jessops, explained the problem, the sales assistant tested it out and confirmed that it had that problem, and they apparently sent it off to Sony.

I called the shop after a couple of weeks and was told "It's being repaired and is waiting for parts".

Now after they've had it for 4 weeks, I got a letter which states "There was accidental damage to the slider unit and this will not be covered by warranty - if you would like the repair to go ahead, the cost is £280".

I feel completely ripped off. I did not damage it. They told me it was being repaired. And they took it off me for 4 weeks.

Any advice?
Click to expand...

Just to check, you bought an ex-display A100 a few weeks ago? The A100 has been discontinued for over 2 years.....
 
Blue Eagle said:
It didn't come faulty, so its is not jessops's fault. You took a risk buying ex-displays which may (or may not) have been bashed around for a few months and this is the result.

You could argue with Sony that it should be covered by the warrenty though.....
Click to expand...

Actually there's no point arguing with Sony at all. The contract of sale is with Jessops pure and simple. And ex demo item or not, if it packed up within a very short time then there's a strong indication that it's unfit for purpose.

Hopefully it will all be sorted out amicably though.
 
Did Jessops give or imply there was warranty? on display item or was it sold as seen?
Have you spken to the sales person they may confirm knock/damage to caseing.
 
Blue Eagle said:
It didn't come faulty, so its is not jessops's fault. You took a risk buying ex-displays which may (or may not) have been bashed around for a few months and this is the result.

You could argue with Sony that it should be covered by the warrenty though.....
Click to expand...

If it develops a fault within a week that isn't the result of accidental damage then it is not fit for purpose. But of course this takes us back to the point that this needs to be proven that it is not the result of accidental damage.
 
bobiscuit said:
it had a small chip in the plastic on the side of the body.

But after a week, it developed a fault. The IS started warning of high movement, even when on a tripod! And I could hear the sensor moving constantly - except when I actually took a picture - then the IS did nothing.
Click to expand...

The chip in the body is possibly the result of a hard knock & im sure I read
a thread a little while ago that IS should be turned off when on a tripod.

Something to do with the motor/lens constantly moving or something :shrug:
 
snoop69 said:
The chip in the body is possibly the result of a hard knock & im sure I read
a thread a little while ago that IS should be turned off when on a tripod.

Something to do with the motor/lens constantly moving or something :shrug:
Click to expand...

You only need to turn the SSS off if you are doing long exposure shots (1 second +)
 
fabs said:
You only need to turn the SSS off if you are doing long exposure shots (1 second +)
Click to expand...

Thanks Fabs, I knew there was a reason behind it :thumbs:
 
Blue Eagle said:
It didn't come faulty, so its is not jessops's fault. You took a risk buying ex-displays which may (or may not) have been bashed around for a few months and this is the result.

You could argue with Sony that it should be covered by the warrenty though.....
Click to expand...

Respectfully, piffle.

You don't 'Take a risk' when you buy anything from a retail outlet - unless of course Jessops stated that there would be no warranty and put this in writing on the receipt.

It may not be the fault of Jessops, but in this situation it is their responsibility to ensure a working product or a full refund.
 
sapper696 said:
Did Jessops give or imply there was warranty? on display item or was it sold as seen?
Click to expand...
usually Jessops give 12 months on ex-display/manager specials.
the problem may come though in proving that the A100 failed naturally/as a result of a knock before he bought it.
if he bought using a CC he could probably take it up with the CC provider.

you are meant to disable SSS on a tripod because it can in fact cause vibrations of it's own.
 
The camera does have a full 12 month warranty.

I called them today and told them that the chip in the body was there when I bought it.
They wanted more proof. :thinking:
I told them that the sales assistant made a note on the repair slip (which they had) that confirmed it.
They wanted more proof. :thinking:
I took the box it came in to a branch. It has a "Manager's Special" sticker describing the missing accessories and the damage. The manager called up the repair centre to confirm that. He came back to me and said "They are the most unhelpful people I have ever talked to". Yep, you've guessed it...
They wanted more proof :eek:

So he took photos of the box and faxed them to the repair centre. They told me they will call me back later.

Well, they did, and - they agree that it wasn't accidental damage. They will give me a refund, but will offer nothing else.

I've already bought a couple of batteries (not compatible with my other camera) and a case for it. OK it's not the end of the world but they have had the camera for over 4 weeks now and it's too late to take those back. And because it was a manager's special with missing accessories, I am left with expensive accessories but not enough money to replace the camera :(.

I'm very disappointed. I would understand if they said that to me within a week or two. But I've waited over a month and they have no explanation and couldn't care less.

:(
 
the 12 months warranty on an ex-display item that's been out of production for 2 years will have been at Jessops discretion not Sony's (as far as they are concerned it will be out of warranty) so it's down to Jessops what they do.

which type of battery did you get? if you got the later NP-FM500H these are also compatible with the A200/A300/A350/A700/A850/A900.
you may well be able to pick up an A200 cheaply.
 
bobiscuit said:
they agree that it wasn't accidental damage. They will give me a refund, but will offer nothing else.
Click to expand...
I think you need to change the title of this thread because Jessops clearly haven't ripped you off. You took the risk of buying an ex-display camera knowing it had been damaged before you bought it. Jessops have sent it off to be repaired at your request. Jessops and Sony now agree the fault may have been caused by the damage prior to you buying it so you've been given a full refund.

Don't expect Jessops to do anything about the additional items you've bought for the camer because that's not their problem. If you wanted to you could go on Ebay and buy another A100 with the refund you've had.

Some people eh!!!
 
Patrick1964 said:
Go and talk quietly but firmly to the manager - don't lose your temper, preferably when the shop isn't heaving and the manager has time to listen properly. Politely ask for the camera to be repaired under warranty, or your money back. If this doesn't work take them to the small claims court - Google for info, very easy.

This assumes that you are telling the truth, which I don't doubt, but be prepared to be challenged !
Click to expand...

head office...goods sold not fit for intended use
full refund and discount of future sale
?
 
out of interest how much did you pay for the a100?

an upgrade to an a200 will probably be circa £200-250 region
 
p1tse said:
out of interest how much did you pay for the a100?

an upgrade to an a200 will probably be circa £200-250 region
Click to expand...

I think the batteries are different between the A100 and A200 so he'd still lose out on those.

Sony are at fault here IMO. Jessops have been quite good about it, going by what's been said.
 
The product is covered under the sale of goods act and Jessops should have been making stronger representation to the repair centre - they are the selling agent and are liable. Sony warranty is good to know, but the buck stops with Jessops.
 
Had a bad head today so please excuse me if I have this wrong

Don't suppose Jessops want a knackered camera. so after the refund couldn't they sell it to you for a nominal sum like a quid. Then you could pay for the repair from the refund, maybe worth suggesting.

Bit like buying a car back from the insurance company when they have written it off
 
tijuana taxi said:
Had a bad head today so please excuse me if I have this wrong

Don't suppose Jessops want a knackered camera. so after the refund couldn't they sell it to you for a nominal sum like a quid. Then you could pay for the repair from the refund, maybe worth suggesting.

Bit like buying a car back from the insurance company when they have written it off
Click to expand...

£280 to repair an A100 , somehow i think not , good idea though :)
 
Sorry, not really sure what an A100 is, presumably not worth that much then

How about getting one on Ebay with the refund so you can use the accessories

Come on, i'm really trying hard here
 
The ultimate warranty is your money back, you have been offered that and you are still not happy.

Unbelievable. :cuckoo:
 
admirable said:
The ultimate warranty is your money back, you have been offered that and you are still not happy.

Unbelievable. :cuckoo:
Click to expand...

Couldnt agree more, admittedly they messes you about to start with but everyone does that to minimize there losses, thats life.
 
admirable said:
The ultimate warranty is your money back, you have been offered that and you are still not happy.

Unbelievable. :cuckoo:
Click to expand...

Quite believable really....

There are elements of consequential loss to be considered:

Telephone calls, visits to the shop, 4 weeks without the camera.....

-Rob
 
Robert Davies said:
Quite believable really....

There are elements of consequential loss to be considered:

Telephone calls, visits to the shop, 4 weeks without the camera.....

-Rob
Click to expand...

and i reckon it will be a cold day in hell before you would get compensated for that lot , i would be grateful i got a refund :)
 
Slimbert said:
I think the batteries are different between the A100 and A200 so he'd still lose out on those.
Click to expand...
the original A100 battery is not usable in later models but as I already mentioned the battery from A200/A300/A350/A700/A850/A900 is usable in an A100.

Sony are at fault here IMO. Jessops have been quite good about it, going by what's been said.
Click to expand...
well, imo Sony aren't at fault for saying that a camera that was quite possibly manufactured 3 years or more ago (& they will be able to tell exactly from the ser. no.), that's been used for goodness how much as a demo & that exhibits damage is out of warranty - in their case I too would turn down a free repair & offer a chargeable repair (which they have done).
 
Robert Davies said:
Quite believable really....

There are elements of consequential loss to be considered:

Telephone calls, visits to the shop, 4 weeks without the camera.....

-Rob
Click to expand...

You're as bad as him! :lol:
 
Robert Davies said:
Quite believable really....

There are elements of consequential loss to be considered:

Telephone calls, visits to the shop, 4 weeks without the camera.....

-Rob
Click to expand...

What needs to be taken into consideration is that this was not a new camera, I would doubt it was even an "ex-demo", more likely it was one returned under Jessops' 30-day no quibble guarantee. As such I would imagine that it would be classed as secondhand and therefore not covered to the same extent as a new item.

When buying second hand, there is a general recognition in law that the reduced price you pay reflects the risk in taking ownership of something with a greater likelihood of developing faults or breaking down completely. The onus is on the buyer to prove that the seller was aware of any fault prior to the sale, which in this case is nigh-on impossible to do.

Claims for consequential loss are a non-issue, if you return something under warranty you have to allow the seller time to remedy the fault, I know, PC World had my laptop for nearly a month when the screen packed in :bang:
 
heidfirst said:
well, imo Sony aren't at fault for saying that a camera that was quite possibly manufactured 3 years or more ago (& they will be able to tell exactly from the ser. no.), that's been used for goodness how much as a demo & that exhibits damage is out of warranty - in their case I too would turn down a free repair & offer a chargeable repair (which they have done).
Click to expand...

I didn't mean it so black and white (my fault for not explaining!), I think Sony could have done him a favour instead of quoting £280 for the repair. I fully understand that Sony are a business, not a charity, and have to make a profit, but £280 is a bit steep to repair an A100 IMO. Bet they could build one from scratch for less!

They must have known when they quoted it that no one would pay that much!
 
In fairness, the thread was started yesterday and at that stage in time the OP may have thought Jessops were at fault. So therefore the title is only misleading because of the eventual outcome.

Agree that the end result was a pretty fair outcome. They gave a refund so can't really ask for more... even if it was like getting blood from a stone :lol:
 
I think some people should remember that I wrote the title to this thread at the same time I wrote the first post ;).
At that time, I was being told that the fault was a result of damage which I caused, and they will not do anything.

Since then things have changed. Maybe not ripped off any more - just badly messed around. I spent about an hour on their 0845 number today (and as I was at work I had to use my mobile - expensive! :()
I also had to trek through the rain to a branch, to show them the box, just for the manager to call up and get told that they don't believe him either!

And now, yes a refund is something but it's not what I was after as it will leave me out of pocket. Not the end of the world though.
 
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