Nikon lens focus stuck

badboy1984

badboy1984

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The focus on my Nikon 28-70 f2.8 AFS is stuck on infinity. Before everyone says the focus motor is going or dead, the lens had already send back to Nikon couple of months ago to have it service and change the focus motor. The job cost £700.

After the lens is fix I haven't use the lens at all until today. This morning I did a quick test on the lens and everything works fine but when I try to shoot with the lens in the afternoon, the auto focus stop working. You can hear the motor but nothing is focus. I tried to focus away from infinity manually but it won't even manual focus at all.

Nikon does not know what causes the problem and ask me to send it back. I'm just afraid it will cost another £700 to fix.
 
Surely must have a warranty of some sort.

My Olympus camera (old one) and 300mm lens both were fixed by Olympus and came back with 90 day warranty.

If you have not used the lens for that sort of period, I would let Nikon know that and I would expect them to sort it gratis................

Especially at that PRICE
 
I'm pretty sure is way past the 90days since it had repair. The lens was never use since the repair. I'm pretty sure it can't be the focus motor. I'm at work atm but will try it out again tonight to find see what is going on. Trying it on a different camera to make sure as well. Can't manual focus is really worrying.
 
Mark Johnson said:
Surely must have a warranty of some sort.

My Olympus camera (old one) and 300mm lens both were fixed by Olympus and came back with 90 day warranty.

If you have not used the lens for that sort of period, I would let Nikon know that and I would expect them to sort it gratis................

Especially at that PRICE
Click to expand...
:agree: I would imagine that the Nikon service center is a bit tied up with all the recalls.

Btw. I'm a Nikon boy.
 
I was going to suggest buying that 24-70 in the classifieds, but it looks like you've already expressed an interest!
I had some problems with my 28-70 talking to my D810 when I got it (although it still worked fine on my D700???), so I chopped it in for a used 24-70 which I'm very pleased with.
 
Well, the lens is going bk to Nikon. If they can fix it for free as good will i'm ok. If is cheap to fix then i'm also ok. If is another £700 i might as well just get a used 24-70mm f2.8.
 
I see your point. If fund is allow i properly would. Is one of those thing i personally think the repair should be free consider i haven't even use the lens after repair except a few test shot to make sure it works when i got it. I bet Nikon would demand a fee for the repair since the previous repair is done awhile ago.

I felt gutted. The problem is you can hear the focus motor running but the actual focus is stuck. You can't even turn it manually.
 
Lens is defo going back today, but after digging online. I found this:

https://xdevs.com/fix/n2870_afs/

Looks like this is the problem for my lens. At least it shouldn't be a expensive fix. If Nikon come back to say I need another new motor I will be disappointed consider the motor is new and haven't even been use yet.
 
Although I'm tempting to switch to the 24-70 f2.8 but I might have to settle with the 24-120 f4 VR instead because of budget. The 70-200 f2.8 VR is my bread and butter for sports stuff and the 28-70 f2.8 only use occasionally.

What you guys think about the 24-120 f4 VR? For low light I can always use my 50mm f1.8 AFS and 85mm 1.4 AFD. I shoot with D3 anad D700 btw.
 
badboy1984 said:
What you guys think about the 24-120 f4 VR?
Click to expand...

I love mine, it's my main walkabout lens and does me very well ... not in the same class as the 70-200 f2.8 VRII but at current prices an absolute steal! :)
 
gramps said:
I love mine, it's my main walkabout lens and does me very well ... not in the same class as the 70-200 f2.8 VRII but at current prices an absolute steal! :)
Click to expand...

That's what I'm thinking, The 28-70 f2.8 is insanely heavy to bring it out as a walk around lens. I don't use it as much as I use to, was thinking if the lens is too expensive to fix like £300-700. I might as well get the 24-120 f4 VR and when fund is allow then repair the 28-70 f2.8 again.

The f2.8 is good for low light but sometimes I wish I have VR when taking photo during a holiday.
 
I have to admit that I'm struggling to see why you paid £700 to have this lens repaired. It must be at least 9 years old and you could replace it for less than £700. (On eBay UK in the last 3 months there have been about 20 of these sold for typically £400-£650 with a median of £500.)

But the good news is that you won't have to pay another £700 because Nikon give a 6-month warranty on their repairs. Here's what it says on the back of a Nikon repair invoice:
Guarantee or Warranties (www.nikon.co.uk/warranty)
Subject to the following conditions, we will repair or replace free of charge any part of the goods which, during the 6 months following the goods collection or despatch, are found to contain defects in materials or workmanship that directly relate to the repair or replacement carried out by us. This guarantee is limited to the part or parts of the goods which Nikon has repaired or replaced.

This does not apply:
• if damage to the goods is caused by accident, misuse, failure to follow the operating instructions, or unauthorised modification or repair;
• to parts that have a ‘use by’ date, e.g. batteries; or • if by written agreement, the goods have not been repaired to the manufacturer’s specification.
Click to expand...
 
StewartR said:
I have to admit that I'm struggling to see why you paid £700 to have this lens repaired. It must be at least 9 years old and you could replace it for less than £700. (On eBay UK in the last 3 months there have been about 20 of these sold for typically £400-£650 with a median of £500.)

But the good news is that you won't have to pay another £700 because Nikon give a 6-month warranty on their repairs. Here's what it says on the back of a Nikon repair invoice:
Click to expand...

First the repair did cost £700 but is paid by insurance. I only need to paid £150 excess cost. So repairing the lens make sense in financial point of view. I haven't heard back form Nikon yet on the quote for repair. I'm absolutely sure the repair had been done more just over 6months so I don't really think Nikon would be kind enough to fix this for free or small amount. What really p**sing me off is the repair is done and the lens look and feel like new again, everything works when I got it but I haven't actually use it except test shot. All for a sudden the focus decide to stuck and not working.

We will see what Nikon got to see about this. Like you said if is £700 then is no point. Even 300-400 I have to consider buying the newer 24-70 f2.8 used or the 24-120 f4 VR.
 
Well I just got an email form Nikon. The item is outside service warranty so I don't think it will be free repair or goodwill.

I got a good feeling it would be expensive.
 
According to Nikon this is how much they charge to fix my lens:

"
This job may be re-estimated if further faults are found during repair
Fit new spare parts
Infinity focus, shift/ deviation and lens resolution checked Lens communication and Aperture function checked.
AF/VR functionality and accuracy checked - recalibrated if necessary.
Focus/Zoom ring functionality checked and adjusted if necessary. Elements cleaned and optical alignment checked.
Repair, adjust and lubricate zoom

Cost £159.48 inc VAT

It will take them 1hr to repair and only 2 rubber ring parts needed ......

I guess £160 is worth doing consider the lens is pretty good. It comes with 6month warranty after repair.
 
If the original repair was paid by insurance, would the insurance company help if it was clear that the original expensive repair did not solve the problem?

Might be worth a try to contact the insurance company...........
 
Mark Johnson said:
If the original repair was paid by insurance, would the insurance company help if it was clear that the original expensive repair did not solve the problem?

Might be worth a try to contact the insurance company...........
Click to expand...

Is been a years time since I had the claim. The original claim was because I drop the lens and the AF stop working. End up Nikon replace absolute everything. The lens is like new when I got it back. Back to the question, very unlikely the insurance will do anything on that pass claim ......

Nikon also won't take my word on haven't use the lens.
 
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