nice letter from Canon ( now next step )

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santana007

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Roger
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Canon want almost £300 to replace elec bus system in my 5d ...
as motioned before camera is just over 2 years old ... Office of fair trading have given us two routes to take ... Jessops and the finance company we used ... They have said 6000 actions is NOT fit for purpose ..

Phoned jessops and they said

"Quote" 6000 seems alot .. if you were buying a second hand canon you wouldn't want that many on it ..................... :lol: .. do they have a clue !

So before anyone thinks they are getting a bargain in the second hand section make sure it hasn't belonged to a wedding tog ..

Us guys now have to throw away our cameras after 6 weddings .. :bang:

So now the letters are being written ... I'll keep you posted as to what happens next ...


Jessops read the :rules: ...... The Office of fair trading have asked for us to keep them up to date ....
Rog :thumbs:
 
That's interesting. If that happened to me I don't think I'd have ever thought to get Trading Standards involved. Well played. 6000 seems like nothing given that the shutter life expectancy is around 250,000 for the camera? You'd expect the rest of the camera to outlive the shutter.
 
That is definitely less use than you should expect and seems poor customer relations on Canon's behalf

Good luck, but can see this being rather protracted

Maybe as a last resort you could try the small claims court
 
What is the actual failure rate on the 5D? I seem to hear a lot of people complaining of terminal faults on them.
 
who? said:
What is the actual failure rate on the 5D? I seem to hear a lot of people complaining of terminal faults on them.
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Hi m8

Just says

Replacement : electr .bus system £120
pcb Ass'y digital £119.95

+ vat + post + Adjust , check and test

it also says subject to re - estimate .... :thinking: ..

They have not explained how any of this could happen ..

If i had dropped it in a bucket of water and they wrote back saying .

"Problem do to water "

i could hold my hands up and say fair cop ..
but it is one of two 5d's i use ... for weddings and portraits ..

i'm very disappointed with Canon .. but not at all surprised ... Customer care .. what is that anymore ..... they think they can sell sub standard kit and stupid from stupid county will say ... oh ok ..

Well i don't settle for oh ok ... not when i have spent around £1300 on a camera that can take 6000 photo's ..


:bat: Rog :thumbs:
 
tijuana taxi said:
That is definitely less use than you should expect and seems poor customer relations on Canon's behalf

Good luck, but can see this being rather protracted

Maybe as a last resort you could try the small claims court
Click to expand...



i can see it taking some time ... but i won't go away ... Dell replaced my daughter £300 laptop with a £700 one and said sorry for the problems ..

that took 4 phone calls .... but it was only 35 days old ...

so we will wait and see .............


Rog :thumbs:
 
liverpoolgth said:
6000 shots for a DSLR is as new.
Click to expand...


I know m8 ,
i couldn't believe it when jessops said 6000 is a lot ... Best get ready to replace the other one then , cause that has done really well at almost 7000 ... Won't even be able to give that one away :'(

Jessops :lol: ............ every wedding tog on here would buy 3 new cameras a year ... good business for jessops .. might be the only way to stop it going bust :thumbs: ...

Jessops new business plan .. tell people to buy new camera's after 6000 actions ...


Rog :thumbs:
 
tell them 6,000 out of Canon's life expectancy of 250,000 is 2.4%. That is not a lot.
 
I'll be very interested to see how this unfolds - and how "assertive" you have to get...
Keep us posted if you will?
 
the problem is , you are still looking for goodwill on the part of canon , unless you want to take them to small claims , then you are hoping the threat of court will make them pay up :(
 
What happened to Canons' £150.00 standard fix i read about on another post today?
 
zeugma said:
I'll be very interested to see how this unfolds - and how "assertive" you have to get...
Keep us posted if you will?
Click to expand...

i will do :thumbs:

paulyoung666 said:
the problem is , you are still looking for goodwill on the part of canon , unless you want to take them to small claims , then you are hoping the threat of court will make them pay up :(
Click to expand...

No m8 the matter is with jessops and or the finance company ... I was hopping canon would have shown good will after putting in their email to me they would look to see what was wrong before deciding one a case of good will .
i'll bet if it had been a £50 fix it would have been good will ..

we have been quoted against jessops it is a sale of goods act 1979 (goods not satisfactorily durable). Against finance company under Consumer credit act 1974 section 75 (goods not satisfactory)

so no doubt they will both blame each other ... In the mean time i need to get another camera .. :bang: ...

Then when it is all sorted Canon are going to get a shed load of bad press one way or another .. 5d's with mirrors that fall off and can manage only 6000 actions ...

A letter to Canon's top dog when i find his name and where to send it so it falls on his desk and not some rag ...

Rog :thumbs:

i'm bouncing at the moment ... not calmed down all day really .. tried to shoot some photo's of the little lad but got wound up knowing the one i was using is just about at the end of it's life :shake: ..
 
steviejasp said:
What happened to Canons' £150.00 standard fix i read about on another post today?
Click to expand...

they havn't quoted anywhere why the Camera has failed ... i would think it is because it need over there standard £150 then they are washing their hands of it ..

Rog
 
We had a problem with a car recently the http://www.consumerdirect.gov.uk/ were quite helpful. Canon should hold up their hands, have you tried Canon direct. You might mention that a lot of people on the forum are watching with interest.
 
Are you saying you're a wedding tog with 2 x 5D's one with 6000 clicks, 2 years old and the other with 7000 clicks age unknown?
 
Hope it all goes well

Jessops should be sorting this out, 6000 accutations is nothing
 
Mike54 said:
We had a problem with a car recently the http://www.consumerdirect.gov.uk/ were quite helpful. Canon should hold up their hands, have you tried Canon direct. You might mention that a lot of people on the forum are watching with interest.
Click to expand...

admirable said:
Are you saying you're a wedding tog with 2 x 5D's one with 6000 clicks, 2 years old and the other with 7000 clicks age unknown?
Click to expand...

JBuk said:
Hope it all goes well

Jessops should be sorting this out, 6000 accutations is nothing
Click to expand...


Hi guys

cheers for the intersst ... the more posts , the more i can send to Canon the more it might help ..

i sent in the letter that i am a tog doing weddings ( hate that that word ) sorry :shrug:.. .. Photographer :lol: .... Maybe !!!

with over 10k of C:shrug:non kit ... but huston we have a problem !!!!

R .M.Armstrong ........

YOU CAN WITH CANON .............. WELCOME TO THE WASTELAND
Roger over :thumbs:
 
6,000 actuations...? lol that's 3 model shoots for me... they're having a laugh aren't they...?
 
Neither Canon nor Jessops will want you to go to court so I am quite sure you will win. I am not certain how it will be viewed but as a business I do not think you will be able to insist on the hearing being in your home town. However this is to your advantage as you will then be able ot claim costs.

Decide on a plan and then stick to it. Do you need the camera repairing now so you can use it, if so fork out and then recover the costs. Would you prefer to buy a new camera and then ask for a full refund for the current one or would you prefer to leave the camera unusable whilst you fight it out.

stew
 
FYI Rog, Andy Vickers in the UK/Ireland MD for Canon.

I would kinda expect Jessops to come out with a statement like that, but 6k clicks and no offer of help from Canon themselves? Shocking!

Hope you get it sorted soon
 
both canon and jessops are aware of consumer law to the letter. in my own experience companys like this try to get away with what they can and usually the mention of the consumer protection office or the threat of the small claims court is enough for them to get their act together.
canon should be absolutly ashamed of themselves ! :thumbsdown:
 
Arkady said:
6,000 actuations...? lol that's 3 model shoots for me... they're having a laugh aren't they...?
Click to expand...

Put it in the bin now , and get a new one ... :lol: .. if they are having a laugh .. i ain't got the joke yet :shrug: ....

artona said:
Neither Canon nor Jessops will want you to go to court so I am quite sure you will win. I am not certain how it will be viewed but as a business I do not think you will be able to insist on the hearing being in your home town. However this is to your advantage as you will then be able ot claim costs.

I do hope it doesn't get to this stage :help: ...

Decide on a plan and then stick to it. Do you need the camera repairing now so you can use it, if so fork out and then recover the costs. Would you prefer to buy a new camera and then ask for a full refund for the current one or would you prefer to leave the camera unusable whilst you fight it out.

stew
Click to expand...

No more wed's this year as i only work by word of mouth .. and for portraits i have the body i have will do .. if it keeps going , but it does have 7000 clicks ....

justinitus said:
FYI Rog, Andy Vickers in the UK/Ireland MD for Canon.

I would kinda expect Jessops to come out with a statement like that, but 6k clicks and no offer of help from Canon themselves? Shocking!

Hope you get it sorted soon
Click to expand...


cheers :thumbs: now to put my new Canon add on a flyer ..

YOU CAN WITH CANON 5d 6000 clicks ! WELCOME TO THE WASTELAND :lol:

Might wait with that one but , if i don't get anywhere i'll get a shed load printed ...
brookers said:
both canon and jessops are aware of consumer law to the letter. in my own experience companys like this try to get away with what they can and usually the mention of the consumer protection office or the threat of the small claims court is enough for them to get their act together.
canon should be absolutly ashamed of themselves ! :thumbsdown:
Click to expand...

We need to make a phone call on Monday .. regarding consumer and business .. then letter to Mr Vickers Jessops and F company :thumbs:

Cheers to all for your help and support ..

Rog :thumbs:
 
brookers said:
both canon and jessops are aware of consumer law to the letter. in my own experience companys like this try to get away with what they can and usually the mention of the consumer protection office or the threat of the small claims court is enough for them to get their act together.
canon should be absolutly ashamed of themselves ! :thumbsdown:
Click to expand...



The camera was bought from Jessops, therefore the op's contract is with Jessops and they are solely responsible for any damages (repair,replace, refund or partial refund)

Canon do not have to get away with anything as legally they have no contract with the op , they are doing nothing wrong what so ever, any free repair they could offer would be a sign of good will , it is Jessops who should be ashamed
 
Pity about the 2 year point!
A little known EU law!
1999/44/EC.
2 year guarantee applies for the sale of all consumer goods!
Jim
 
JBuk said:
The camera was bought from Jessops, therefore the op's contract is with Jessops and they are solely responsible for any damages (repair,replace, refund or partial refund)

Canon do not have to get away with anything as legally they have no contract with the op , they are doing nothing wrong what so ever, any free repair they could offer would be a sign of good will , it is Jessops who should be ashamed
Click to expand...

i agree with you completly. canon have sold a camera that has only lasted 6000 clicks, they have done nothing wrong what so ever !
 
brookers said:
i agree with you completly. canon have sold a camera that has only lasted 6000 clicks, they have done nothing wrong what so ever !
Click to expand...
No, Jessops have sold a camera that has only lasted 6000 clicks!
 
you have a 6 year guarantee on all goods because of the UK sale of Goods act. They should replace or repair it.

I can find more info on this if needed. But google will help.
 
rgrebby said:
you have a 6 year guarantee on all goods because of the UK sale of Goods act. They should replace or repair it.

I can find more info on this if needed. But google will help.
Click to expand...

Does the sale of goods act still apply if the goods are used for commercial purposes?
 
jimybell said:
Pity about the 2 year point!
A little known EU law!
1999/44/EC.
2 year guarantee applies for the sale of all consumer goods!
Jim
Click to expand...

Well according to Trading standards .. we have up to 6 years

rgrebby said:
you have a 6 year guarantee on all goods because of the UK sale of Goods act. They should replace or repair it.

I can find more info on this if needed. But google will help.
Click to expand...

Need to make a call on Monday .. but as i see it 6 years .. if you find anymore out please let me know ... :thumbs:


Rog
 
santana007 said:
<<<<< A letter to Canon's top dog when i find his name and where to send it so it falls on his desk and not some rag ... >>>>>
Click to expand...

Vice presidend and CEO Canon Imaging Europe: Ryoichi Bamba

Contact Centre manager : Brian Honer
Sr. Contact Center Manager at Canon UK

Registered Address:
Woodhatch, Reigate, Surrey, RH2 8BF

Telephone no: 01737 220 000


Canon Europe PR:
Lisa Boustead / Elliot Adams
Nelson Bostock Communications (on behalf of Canon Europe)
Tel. +44 (0)20 7792 7421/ +44 (0)20 7792 7412
lisa.boustead@nelsonbostock.com / Elliot.adams@nelsonbostock.com
 
sheddy said:
Vice presidend and CEO Canon Imaging Europe: Ryoichi Bamba

Contact Centre manager : Brian Honer
Sr. Contact Center Manager at Canon UK

Registered Address:
Woodhatch, Reigate, Surrey, RH2 8BF

Telephone no: 01737 220 000


Canon Europe PR:
Lisa Boustead / Elliot Adams
Nelson Bostock Communications (on behalf of Canon Europe)
Tel. +44 (0)20 7792 7421/ +44 (0)20 7792 7412
lisa.boustead@nelsonbostock.com / Elliot.adams@nelsonbostock.com
Click to expand...

Cheers Sheddy ,

i know as some have pointed out with Canon , they have done nothing wrong .. But at the end of the day they made the bl**dy camera ...
where as the onus is with jessops , i feel Canon could have offered good will and repaired it ..
If it looked battered and was well used with 150'000 actions fair enough ..

The Camera has just over 6000 clicks and looks like new . And in their letter they haven't even said what has caused it to fail .. only what needs doing to put it right ...

My wife Alyson is making some more calls today .. if i call i'll lose it :( .

i think a calm voice is needed at this moment in time ..

Rog :thumbs:
 
I'm curious how you are going to prove this camera was faulty as more than six months have passed.

Have you ever had it serviced in the last two years?

Also, how long should a camera last or do we all expect them just to go on and on?
 
admirable said:
I'm curious how you are going to prove this camera was faulty as more than six months have passed.

Have you ever had it serviced in the last two years?

Also, how long should a camera last or do we all expect them just to go on and on?
Click to expand...


There is something called not fit for purpose ... 6000 clicks with a camera that should be good for over 150'000 is not fit for purpose ...
i have had the camera cleaned last year at a Canon recommended outlet ..
I am only going on what trading standards have told me .. and NOT jessops who say 6000 seems alot .... Why should i have to prove it is faulty .
Would you expect your £1500 t.v to last more than 2 years with little use ..

if you had a car sat on the drive that had done 6000 miles would you send it for a 150'000 mile service ...

Question : How long would you expect a £1500 camera to last you ?

Rog :thumbs:
 
santana007 said:
Why should i have to prove it is faulty .
Click to expand...

As the camera is now over six months old the law states you have to prove it was faulty or had an inherent fault at the time of purchase. It has obviously been fit for purpose up until now so what time frame should a camera continue to perform satisfactorily. Most old film cameras had no electronics so cannot be used as benchmarks.

I'm not agreeing or disagreeing with your stance, I'm only asking the question.
 
My D700 is probably approaching half that figure in 2 months. I would be jumping up and down even if it had failed after 2 years on half of the expected life. I doubt Canon will have much of an issue replacing it.
 
admirable said:
As the camera is now over six months old the law states you have to prove it was faulty or had an inherent fault at the time of purchase. It has obviously been fit for purpose up until now so what time frame should a camera continue to perform satisfactorily. Most old film cameras had no electronics so cannot be used as benchmarks.

I'm not agreeing or disagreeing with your stance, I'm only asking the question.
Click to expand...
:thumbs: i know m8 ....


I know i am not going to get this sorted with a click of my fingers . I might well have to pay for the repair first and battle it out ..
i might get nowhere .. but come on 6000 actions is nothing ! If it was a cheap pile of cr*p then ok ... but it is an expensive pile of cr*p that Canon claim is good for over 150'000 actions ..

just read this

Thanks to the new European Regulations, UK law now offers greater protection for consumers against products which develop faults within the first 6 months. The assumption is now that if it breaks down within this time period it cannot have conformed to the contract specification when purchased and you have the right to an automatic repair or replacement. Having said this, items which should last several years can still break down after this six month period. If the retailer or manufacturer’s warranty has run out, the shop is often quick to say there is nothing they can do before attempting to sell you an extended warranty. This is misleading. If you buy something which should last 7 years but breaks down after a year and a day, you can still claim it was of poor quality in reference to the durability aspect.


------------------------------------------------------------------
i also read somewhere

where as 6 months is a cut of for a replacement up to 6 years it can be repaired ..

we will just have to wait and see .. I am not holding my breath ...
it would have been good to see canon offer good will .. lets face it it won't cost them anywhere near the £285 .. but would have been good customer relations even if they had said we will meet you half way ...
but their letter even says subject to re - estimate .....
 
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