Refurb normally means a return where the manufacturer does a once over and then sends back out. Theres a 30 day return so i would quite happily return if it didn’t look new. The one issue is that it doesn’t have a 5year warranty, but
@viv1969 may tell us what proof of purchase she had to produce to get the replacement.
No proof of purchase at all.
I emailed Samsung and explained what the issue was, including photographs.
This email also included the TV Model, and the month and year of purchace from Comet (couldn't remember the day), and that we'd bought it shortly after the model was launched.
After a little more than a week they replied with a few questions regarding general use, and asked if the could possibly send out an engineer, to which I said yes, of course.
Another couple of days and they replied again saying that they expect that taking into account the use, the conditions (no kids etc.), they (Samsung) would expect their televisions to last in excess of six years, so would I accept TV a, b or c as a replacement.
No further mention of an engineer.
I replied thank you very much and a few days later the new TV arrived and the old one was taken away.
That was the bedroom TV, about 3 1/2 years ago.
When the lounge TV went pop before last christmas, (just over 8 years old) I only looked at Samsung as replacement purely because of the surprisingly good outcome previously.