New to sky Fiber BB

mxfun

mxfun

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We just went live last night ,whilst there is an improvement i'm still disappointed on our 3.7mbs download and 0.7 upload speeds .My neighbour assures me it will get better ,sky says it'll be monitoring our connection for the next 10 days . Will i be patient ? or do i stir up a fuss ,after all i'm going to be paying full amount for a service that won't be stable for 10 days .

Whilst i'm on here . Our house is 24 years old ,so our phone line must be outdated for it to handling this "super fast " fiber optic BB ? Or am i mistaken and misinformed ?.

And yeh i did ask these questions before i signed up,just after a bit of reassurance ;)...

Thanks for looking .:)
 
Usually takes several days for a new ADSL broadband connection to settle, at least it used to. Not 100% sure if Fibre BB is the same. I'd be patient before kicking up a fuss, that way they can't turn round and say you didn't give them time.
 
frank said:
Usually takes several days for a new ADSL broadband connection to settle, at least it used to. Not 100% sure if Fibre BB is the same. I'd be patient before kicking up a fuss, that way they can't turn round and say you didn't give them time.
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Thanks Frank .... I'm not the most patient chap :)
 
The fibre optic will be to the Street cabinet and your copper phone line from there. The copper bit has not changed for years really and most cables produced in the last few decades will be OK along as they was installed right in the first place
 
yeah what jondc said, while you are in a settling period where the ISP wont really do much, if the copper from the cab to the socket is naff then it'll hamper the speed.

presumably the router is in the master socket with no extensions?
 
mxfun said:
Our house is 24 years old ,so our phone line must be outdated for it to handling this "super fast " fiber optic BB ? Or am i mistaken and misinformed ?.
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My house is over 60 years old and the line looks like it was installed a similar amount of time ago. I get the full fibre speed.

The throughput you are quoting is very low for FTTC if in bits per second rather than bytes, and would likey be regarded as a fault if still present after the training period.
 
Router is by the main socket ,filter then cable to router
 
Latest main sockets have built-in filter.

If problems continue after the 10day period, might be you need to get the BT folk in.

On the other hand, you might just have a filter too many:eek:
 
38mb download, 10 mb upload here with standard BT fibre but I seem to remember it did take a while to work up to it. That's with the router connected to an extension that runs the length of the house with one filter (my wiring is ancient), then cable to the PC. I don't know what the speed's like at my laptop on wifi - I've never tested it. Before fibre I was getting 1.8mb download, but before they enabled fibre at the exchange 4 miles away it was 0.7! I'd give it time.
 
neil_g said:
remember to do your speed tests via a direct Ethernet cable to rule out any wireless issues.
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I wont be running it with an ethernet cable so i see no advantage in testing it with one
 
mxfun said:
I wont be running it with an ethernet cable so i see no advantage in testing it with one
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thats not really the point.

complaining to your ISP about slow internet when its a wifi problem and you get the full speed on ethernet isnt really their problem to fix.

its also one of the first things your ISP will ask you to do when complaining about speed.
 
Well BB has become severely unstable in the last couple of hours .

One thing i've totally forgotten about is that our go live date isn't until Monday .Talk Talk switched off thursday night unbeknown to me . Nothing to lose last night so i tried Sky BB and it fired right up ,so maybe this is my problem . My apologies for being a numpty
 
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Alls good now .. 33mbs download 13mbs upload ... happy days
 
Good to hear.
Remember to leave the router plugged in & on all the time, my in-laws were unplugging every night & their isp monitoring thought it was dropping out so kept throttling back speed til it was at a crawl.
 
RR76 said:
Good to hear.
Remember to leave the router plugged in & on all the time, my in-laws were unplugging every night & their isp monitoring thought it was dropping out so kept throttling back speed til it was at a crawl.
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Never made the slightest difference to me when I turned it off with the computer, several times a day, over the course of many years,

I have a different power supply now, but it still gets turned off at holiday times.
 
BB not very stable tonight .. down to 9mbs download and .34mbs up
 
My router's turned off and disconnected from the phone line when the computers are not in use as it's ethernet cable to the desktop with no surge protection. It's never caused a problem.
 
Sky's router has known and widespread issue for wifi. I upgraded to sky fibre 2 months ago and was only getting 20-21 meg testing on wifi. Tested via Ethernet and getting promised speed of 38meg. Apparently the router has power interference on the wifi, plenty in the web about it
 
RR76 said:
Good to hear.
Remember to leave the router plugged in & on all the time, my in-laws were unplugging every night & their isp monitoring thought it was dropping out so kept throttling back speed til it was at a crawl.
Click to expand...
With modern dlm that shouldn't be a problem anymore. That was more related to those Usb powered modems where they would restart several times per day.

Personally I really don't see the point or benefit switching it off overnight, but there is enough confirmation about that it won't affect the line. However best to leave it always on especially during the the first 5-10 days.
 
If your not with the sky hub you can buy a 3rd party hub which will give u a way better wifi connect. You will have to configure it ur self sky won't assist in this
 
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