New DSLR with a single dead pixel on LCD, would you return it?

p1tse

p1tse

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Just brought a sony a300 (from jessops), but the lcd has a single blue dot, which i assume is a dead pixel, can be seen on menu, photographed pics on the LCD.

not tried to copy pics to computer (but assume it won't affect final image).

question is, would you try and exchange it or will this not warrant a defect (as read somewhere, some manufactures don't expect the LCD to be 100%)

what are your opinions?
 
I know with LCD TV/monitors it has to be 5 dead pixels, or 3 in a cluster (at least it used to be a few years back)...so not sure how this relates to cameras screens.

Does it annoy you knowing its there? If you can live with it, then live with it :)

On the other hand, it might affect 2nd hand resale value?
 
The question is: Does the dead pixel on the LCD screen bother you? If so, get it back, if not, enjoy your camera!
 
Take it back, why should you pay the same as someone who BOUGHT the same camera without that flaw. :nono:
Or ask for a discount if you can live with it.
 
I'd be surprised if this was a good enough reason for a return.

Nikon disclaims dead pixels on the LCD in their manuals, and Nikon sources their LCD screens from Sony - so I'd imagine Sony has a similar disclaimer?

I think things like this are far to trivial to worry about?
 
Who cares what Nikon claims...!! take it back, it has not met your expectations and if you're within a week (or it might be 14 days) you have statutory rights and don't have to have a specific reason for return as long as the goods are returned in the condition in which they were purchased i.e. boxes, bags, packaging et al you can get a full refund.
 
Take it back, as the Music Man says you have statutory rights
 
Just take it back as you have the no quibble as has been said. When you have finished with it and come to sell it on you will possibly get less! It's no major hassle just popping back to the shop.
 
It'd bug the hell out of me as i like my stuff to be perfect (and i tend to keep it that way).

You also have to thinks about the re-sale value of the item as a camera with a dead pixel on the LCD is less likely to sell that one with a perfect screen.

I'd take it back to Jessops as they have a 30day return policy.

Chris
 
I purchased a D40 a while ago, first camera so went off playing with it. My girlfriend rather than myself noticed the single dead pixel on the screen, but after spending quite a bit on the camera I wanted something perfect so took it back, and had it exchanged there and then with absolutely no hassle.

Its your toy, its probably going to get knocked about a bit as you use it, but you want it to be perfect for the first few days when its brand new!
 
If you can exchange it with no hassle then do it.
The fact you have noticed it means it will probably bother you - and indeed, why should you pay money for something that iw not 100% working.

What the manufacturer puts in the warranty makes no difference when it comes to the purchase/return of an item. That just relates to what they will repair.
 
theMusicMan said:
Who cares what Nikon claims...!! take it back, it has not met your expectations and if you're within a week (or it might be 14 days) you have statutory rights and don't have to have a specific reason for return as long as the goods are returned in the condition in which they were purchased i.e. boxes, bags, packaging et al you can get a full refund.
Click to expand...

This is actually wrong...a retailer doesn't have to offer a refund on any product, unless it is faulty. Changing your mind is not a valid reason for refund apparently!

However I have just found a website saying about a cooling off period coming into force in October this year, however it is referring to door to door sales, so not sure how this would effect normal stores.

I await some education on the matter........

Edit: My source
 
I bought a laptop from PC world which had a dead pixel, Took it back full refund no problem, the man did say it should have been 5 dead un's but as I only had it a day they refunded. If it was me it would go back tomorrow any ifs and buts I'd use the 30 days returns policy.
 
Outlaw said:
I bought a laptop from PC world which had a dead pixel, Took it back full refund no problem, the man did say it should have been 5 dead un's but as I only had it a day they refunded. If it was me it would go back tomorrow any ifs and buts I'd use the 30 days returns policy.
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Some will return them to save the hassle of arguments, or as good will...especially the larger stores with part time staff who don't give a monkeys anyway :)
 
thank you all.

having had more time to look at the manual, it does state the LCD's are manufactured to 99.9% perfection, and does state in the manual, some pixels of red, green, blue dot may appear.

well having read that, i can live with it.

just didn't get it on my old d40, so expectation was there.

but the camera is good, so will over look this.

thanks
 
Well I'm probably the only one in this thread who agrees with you.

Life's too short to worry about a stuck pixel - which are facts of life in the LCD / CCD world.

I don't think legally you would have recouse anyway, as its not "faulty" and certainly not rendered "unfit for purpose". Jessops would swap it of couse due to their No Quibble policy, but they don't have to legally.
 
I agree too, there is too much needless waste of electronics these days....1 dead pixel isn't the end of the world :)

:thumbs:
 
if it was on my TV, where i look at it constantly and noticeable, yes i would change

but on the camera, i don't use the lcd 100% of the time like a tv, and for it being stated in the manual, is another way to make me feel not to be worried about.
 
p1tse said:
if it was on my TV, where i look at it constantly and noticeable, yes i would change

but on the camera, i don't use the lcd 100% of the time like a tv, and for it being stated in the manual, is another way to make me feel not to be worried about.
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I would take it back but thats just me.
I can't even stand seeing a spec of dust on my screen :lol:
But if you can live with it then fair enough but just remember that one day you might want to sell it. :rules:
 
I would take it back no doubt - 1 dead pixel on a tv is very different to one dead pixel on a camera.

Much more noticeable on a camera IMO...
 
Well done p1tse. Common sense prevails.

One dead pixel on the LCD and 229,999 good ones. I am amazed by people who think that 99.9996% isn't good enough. Have they never stoped to think what they're doing to the cost of the equipment?
 
i would live with it to be honest, one pixel from 230000 isn't bad going and in all honesty not worth the huss IMO
 
StewartR said:
Well done p1tse. Common sense prevails.

One dead pixel on the LCD and 229,999 good ones. I am amazed by people who think that 99.9996% isn't good enough. Have they never stoped to think what they're doing to the cost of the equipment?
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I understand what your saying, I have a dead pixel on mine, but this will effect the resale value of the camera against one without any dead pixels, should he wish to sale it on at a later date.

(Sorry but its not "common sense", Surely it should be picked up at the place of manufacture?)
If you bought a new car with a ding in it would you not expect a repair/replacement?

| just think that if I spent quite a lot on a new camera, I would at least expect it to be 100%:shrug:

Regards Spencer
 
the issue is that even in the manual it states spotting. if it was huge, cluster or random dots then yes.

i understand people saying when selling etc. but to be fair, again if it is quoted in the manual, i think it will be fine.

if it effected my final picture, then no doubt, it would go back.
 
It's within the manufacturers final production fault tolerance level so it's all good. :)

Are you enjoying the new camera aside from the pixel issue?
 
p1tse said:
the issue is that even in the manual it states spotting. if it was huge, cluster or random dots then yes.

i understand people saying when selling etc. but to be fair, again if it is quoted in the manual, i think it will be fine.

if it effected my final picture, then no doubt, it would go back.
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I understand what you are saying!
But you are still paying the same price as someone who does not have a dead pixel.:shrug:

But thanks for the fair reply, I hope to see some images posted with the new camera soon though!:D

Spence
 
theMusicMan said:
and if you're within a week (or it might be 14 days) you have statutory rights and don't have to have a specific reason for return as long as the goods are returned in the condition in which they were purchased i.e. boxes, bags, packaging et al you can get a full refund.
Click to expand...

Not if he purchased in person. If purchased in person, he would need a valid reason to return it. Just changing your mind is not a legal right. ;)
Some stores allow it (liket Jessops no quibble guarantee), but it is a company policy, not a statutory right :)
 
Marcel said:
Not if he purchased in person. If purchased in person, he would need a valid reason to return it. Just changing your mind is not a legal right. ;)
Some stores allow it (liket Jessops no quibble guarantee), but it is a company policy, not a statutory right :)
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just read the jessops no quibble guarantee, but this is if it hasn't been opened!
 
sdb123 said:
It's within the manufacturers final production fault tolerance level so it's all good. :)

QUOTE]

correct as per manual. don't think the nikon d40 manual had it in there though, so is it just sony?

am enjoying it though
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I have a dead pixel on my 40D. Sent it back but they said there had to be at least 3 for it to be replaced. I got it for an absolute bargain though so I just put up with it. Final images all look fine, and that's what matters.
 
A blue dot on a screen isn't a dead pixel, it's a lit pixel or stuck pixel.
On LCD monitors these can often be fixed via white screen or various other software methods. Basically forcing the pixel to start switching again.
I've successfully fixed stuck pixels on many LCD panels in this way.

A dead pixel is a black dot. These cannot be fixed.

On a camera LCD I'm not sure how you might try to simulate the same software methods. You could try running the above linked JScreenFix on your PC monitor and set the A300 on live view and focussed on the PC monitor while the software is running. I've never had to do this to a digital camera's LCD display, so can't say if any success would come of it. Worth a try though.
 
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