New D7000 Dead Pixels

brett23

brett23

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Brett
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Hi guys

Looking for a bit of advice. Picked up a new D7000 today from my local Calumet. Was taking some pics today and noticed two blue dots on every picture. They are small but depending on the background fairly noticeable. I think they are a couple of dead pixels. Should I return the camera on Monday, is it a problem that they will exchange for?

Thanks for any advice

Brett
 
If you are seeing visible dead pixels on all your photos then I'd take it back and expect no hassle getting a refund. If they give you any stick I'd refer them to the Sale of Goods Act 1979 (as amended) which states goods must be 'fit for purpose'.

I don't feel that visible marks on all your pictures makes this camera 'fit for purpose'.

On the opposite end of the scale I know some cameras can map out dead pixels and remove them from your images, might be worth a look if you are happy to hold onto the camera.
 
Last edited by a moderator:
gingerweasel said:
If you are seeing visible dead pixels on all your photos then I'd take it back and expect no hassle getting a refund. If they give you any stick I;d refer them to the Sale of Goods Act 1979 (as amended) which states goods must be 'fit for purpose'.

I don't feel that visible marks on all your pictures makes this camera 'fit for purpose'.

On the opposite end of the scale I know some cameras can map out dead pixels and remove them from your images, might be worth a look if you are happy to hold onto the camera.
Click to expand...

Thanks mate. Think I will take it back on Monday. After doing some research on google it seems to have been a problem with earlier D7000's. Apparently a firmware update was supposed to fix it but mine already has the latest firmware.
 
When you take the camera back they might want to see for themselves, so don't forget to carry the memory card with the dead pix on it so they can check.

Realspeed
 
So you've got 2 bad pixels and 16,199,998 good ones? They won't exchange the camera for that. You can't argue that the camera is not fit for purpose when:
(a) it's 99.99999% OK; and
(b) the defect will only show up when you're printing A3 or larger; and
(c) any decent software like Lightroom can fix the problem automatically when it imports a file.

But it might be a good idea to get the sensor remapped if it bothers you that much.
 
StewartR said:
So you've got 2 bad pixels and 16,199,998 good ones? They won't exchange the camera for that. You can't argue that the camera is not fit for purpose when:
(a) it's 99.99999% OK; and
(b) the defect will only show up when you're printing A3 or larger; and
(c) any decent software like Lightroom can fix the problem automatically when it imports a file.

But it might be a good idea to get the sensor remapped if it bothers you that much.
Click to expand...

Disagree, this isnt a monitor were talking about here, id fully expect my camera to have all its pixels working as a minimum requirement, 2 very noticible blue pixels is not acceptable, especially if you earn money from your camera. To say fix it in software is daft, its not exactly dust particles you can sort out later or something.
 
Do you mean the blue dots are visible on the camera lcd monitor when you review the photos or do you mean they're very visible ie not zoomed in to 100% when you view them on screen?
 
StewartR said:
So you've got 2 bad pixels and 16,199,998 good ones? They won't exchange the camera for that. You can't argue that the camera is not fit for purpose when:
(a) it's 99.99999% OK; and
(b) the defect will only show up when you're printing A3 or larger; and
(c) any decent software like Lightroom can fix the problem automatically when it imports a file.

But it might be a good idea to get the sensor remapped if it bothers you that much.
Click to expand...

Sorry Stewart but I have to dissagree too.

If you bought this camera and used it mainly for taking snapshots it's unlikely you would be planning to spent any real time editing. You may even shoot jpg output only in which case you now have a camera that requires you to edit each picture. The fact that there are work arounds is irrelevant, the camera is not suitable for the task it was purchased for.

If the intended out put is screen or print above A3 then again this will cause him extra work to remove them.

Any small claims court judge would have no problem understanding why this is not acceptable, I'm sure they themselves wouldn't want a camera that put blue dots on ever picture.
 
I'd certainly take it back for a replacement. If it has duff pixels when brand new then it is likely to get worse with use if anything. I'm surprised you can't map them out. If it was a cheap and cheesy compact from a no name manufacturer you might put up with the odd duff pixel but not on a thousand quid dslr!
 
Thanks for all the replys guys, I am definately going to go back to the shop with it tomorrow. I have posted a pic with the dot in it below, linked to flickr i hope. It may not be a big problem but I am the type of person who will always see it and will never be happy with it. Whilst I appreciate that its only 1 sensor in 17million it still should not happen. These cameras are not cheap and i saved up to buy this so i dnt think i am wrong in expectiong it to work 100%.
Anyway of to calumet in the morning. Taking a few of the pics with me on the ipad to show them in the shop

Again thanks for the advice:thumbs:


6089294524_96f5f1f531_b.jpg
 
Hope you get it sorted mate on a slight different subject friend of mine had a dead pixel on a new tv she bought and was told if it is les than 5 dead pixels they want do any thing about it .. Bit ****ty if you ask me
 
gingerweasel said:
Let us know how you get on Brett.
Click to expand...

A final update guys. Just left Calumet with a new D7000. They replaced it with a query or hesitation. No problems what so ever. The guy was really helpful. I guess this is the advantage of buying from a bricks and mortar shop. I was going to buy online and can only think of the hassle it would have been.

Thanks for all the advice guys. Now I gotta learn how to use it.
 
brett23 said:
A final update guys. Just left Calumet with a new D7000. They replaced it with a query or hesitation. No problems what so ever. The guy was really helpful. I guess this is the advantage of buying from a bricks and mortar shop. I was going to buy online and can only think of the hassle it would have been.

Thanks for all the advice guys. Now I gotta learn how to use it.
Click to expand...

Great result :thumbs: check it for dead pixels first :D
 
Sounds like a decent shop. It can't do their reputation any harm, glad your happy now with the new camera.:thumbs:

Realspeed
 
brett23 said:
A final update guys. Just left Calumet with a new D7000. They replaced it with a query or hesitation. No problems what so ever. The guy was really helpful. I guess this is the advantage of buying from a bricks and mortar shop. I was going to buy online and can only think of the hassle it would have been.

Thanks for all the advice guys. Now I gotta learn how to use it.
Click to expand...

No hassle buying online with Park Cameras, this is from experience.

D in W
 
:thumbs: Just the result you should have gotten from any decent retailer.

I will be getting mine on Wednesday, I sure hope I don't have anything like this.
 
combat squirrel said:
Disagree, this isnt a monitor were talking about here, id fully expect my camera to have all its pixels working as a minimum requirement, 2 very noticible blue pixels is not acceptable, especially if you earn money from your camera. To say fix it in software is daft, its not exactly dust particles you can sort out later or something.
Click to expand...

You will *never* get all the pixels working any consumer level sensor. There will always be defects in the manufactured wafer of sensors. Simple fact of life with this sort of thing.

What you can reasonably expect is that the defective pixels have been mapped out in the camera so that you never notice them. The dead pixels will interpolated from the surrounding ones, the hot and cold calibrated accordingly.

It is entirely possible for any sensor to develop dead/hot/cold pixels over time. How the camera's firmware deals with these is another thing. My 5D2 had a couple of very bright pixels appear on dark frames a while ago. I kept meaning to send it off for a remap but months on they appear to have sorted themselves.
 
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