Nein Nein Amazon !

Amazon super saver delivery is 3-5 days during the year, I think it's a little naive to expect it to arrive in that timeframe just before Christmas.

The German instructions are an annoyance that shouldn't happen though, was that direct from Amazon?
 
Dave1 said:
Amazon super saver delivery is 3-5 days during the year, I think it's a little naive to expect it to arrive in that timeframe just before Christmas.

The German instructions are an annoyance that shouldn't happen though, was that direct from Amazon?
Click to expand...

Ordered direct from Amazon on Thursday 19th Dec because they advertised the laptop with guaranteed before Christmas delivery.
Obviously they'll blame the filthy weather we had on Monday 23rd.
 
Pretty sure if you paid for delivery they will refund it without any quibbles.
 
I ordered a few things from Amazon that I wanted before Xmas and ensured I paid extra for delivery rather than relying on supersaver. I only ever choose that option if I'm not bothered about timing of delivery.
 
I'm trialling out Amazon Prime and I've got to say, it's magic. Signed up for a free month before Xmas and got most presents delivered via it the next day. Pretty darn impressed, TBH
 
super saver = generic (mostly RM) postage which this time of a year is a bit "roll a 6 to start".

even prime has been shocking over the last few weeks.

regarding the instructions, it might be that it came from the German warehouse. get on to amazon CS, theyre actually pretty good.
 
Last edited:
You don't really need an instruction booklet for a laptop anyway. Even if you're no good with computers, just switch it on and it will guide you through the setup.
 
Dave1 said:
Amazon super saver delivery is 3-5 days during the year, I think it's a little naive to expect it to arrive in that timeframe just before Christmas.
Click to expand...

I fancy the guarantee Christmas delivery is moot point here, neither does the OP state when the order was made, I would assume well within the time as per the guaranteed xmas delivery.

Steve
 
i seem to remember the timescales being a guideline not a guarantee.

e: Amazon UK say:

"Last Order Dates
These dates are meant as guidelines and are not guaranteed unless stated. Please be aware that external factors beyond our control (such as strikes, adverse weather conditions affecting parts of our fulfilment network) may delay your orders. Please note that our last order dates are based on normal conditions so in exceptional conditions it might happen that your order arrives after Christmas despite you ordering before the date provided.

Please note that the last order dates given do not apply to items sold by third-party sellers unless they're Fulfilled By Amazon."

Source - http://www.amazon.co.uk/gp/help/customer/display.html/ref=hp_rel_topic?ie=UTF8&nodeId=200037830

I still would suggest that Super Saver Delivery ETA was a guideline.
 
Last edited:
jakeblu said:
I fancy the guarantee Christmas delivery is moot point here, neither does the OP state when the order was made, I would assume well within the time as per the guaranteed xmas delivery.

Steve
Click to expand...

Post #4 19th Dec. :thinking:
 
ghoti said:
You don't really need an instruction booklet for a laptop anyway. Even if you're no good with computers, just switch it on and it will guide you through the setup.
Click to expand...

The OP could just download one from tinternet until he gets one.
 
neil_g said:
I still would suggest that Super Saver Delivery ETA was a guideline.
Click to expand...

I would agree, I bought quite a bit from Amazon before Christmas (I have Prime as well). I can't remember see a guaranteed delivery offered on Super Saver in December.

They didn't even guarantee next day delivery, even that was taking a few days until all next day deliveries went by courier rather than RM about a week before Christmas.
 
Mag1cp2x said:
My wife's Christmas present laptop, which I ordered from Amazon with the 'Super Saver Delivery' promise of receiving the item before Christmas, arrived today complete with only a German language instruction booklet. My New Year's resolution - NO MORE AMAZON, EVER !
Click to expand...

I've just heard from SWMBO and it's getting 'better' - the whole package is made for the German market from the plug/charger to the Guarantee card. Obviously the despatcher has pulled one from the wrong batch somewhere on the continent.
 
Contact Amazon then, they'll sort it.
 
Guess the key board will be different too z and the y swap places, plus you get all the umlaut characters. Just check who was the supplier as whilst you buy from amazon so often it's not them, they just do the fulfilment and I got caught out with this on something else and it not being the uk version but the took it back no worries, but you can return it anyways in 7 days under distance selling regulations.
 
This sort of thing is irritating, but that's all. Amazon move a huge volume of goods all the time, and Christmas is a very busy period, so I suppose the odd hiccup is understandable. Their customer service is excellent, so just notify them that you're returning it and they'll give you a refund or a replacement, whichever you prefer.

I think boycotting Amazon in future is an overreaction, but it's up to you, of course.
 
Amazon were recently exposed for the conditions their employees have to work in? The working conditions of staff look like an absolute abuse. Boycotting Amazon would be very appropriate.
 
Mag1cp2x said:
Ordered direct from Amazon on Thursday 19th Dec because they advertised the laptop with guaranteed before Christmas delivery.
Obviously they'll blame the filthy weather we had on Monday 23rd.
Click to expand...

I also ordered a couple of items on the 19th for pre-Christmas delivery, from memory the small print under the guaranteed Christmas delivery did very clearly state that you did need to use an option other than Super Saver delivery. Given that the 18th was the last posting date for Christmas (2nd class) and the 20th was the last posting date (1st class), ordering Super Saver on the 19th was very unlikely to work. Super Saver is not for time critical deliveries.

Anyway, commiserations on the rather public admission you cheap-skated the delivery on your wife's present! I hope she doesn't read the forum or think too hard about the reason her present was late.. .. ;)
 
kev2010 said:
Amazon were recently exposed for the conditions their employees have to work in? The working conditions of staff look like an absolute abuse. Boycotting Amazon would be very appropriate.
Click to expand...

Perhaps, but the OP isn't boycotting Amazon because of their employment practices.
 
Just out of curiosity what was bad about their working conditions?
 
Alastair said:
I also ordered a couple of items on the 19th for pre-Christmas delivery, from memory the small print under the guaranteed Christmas delivery did very clearly state that you did need to use an option other than Super Saver delivery. Given that the 18th was the last posting date for Christmas (2nd class) and the 20th was the last posting date (1st class), ordering Super Saver on the 19th was very unlikely to work. Super Saver is not for time critical deliveries.

Anyway, commiserations on the rather public admission you cheap-skated the delivery on your wife's present! I hope she doesn't read the forum or think too hard about the reason her present was late.. .. ;)
Click to expand...

I'm safe - she can't read the forum because she doesn't have a computer and I don't worry too much about what a woman is thinking because they don't do it very often !
 
Last edited:
Amazon treatment of employees - Just read the Guardian article and what a load of rubbish.

Did a similar job for IKEA for 6 years. Reading the article makes a lot of sense. The only issue is finding out what the complaints are, it seems to be they have to work ;) Kick out all the welsh and replace with Polish. lol

Fancy Amazon hiring 15000 temp people for Christmas and not keeping all of them on. Fancy them using extended temps as an employment process, what a silly idea watching people work and how they get on doing the job you will employ them to do.

10.5 hour shifts? Whats wrong with that? That means you work 4 days a week. I used to regularly do 10.5 hour shifts.

Shock horror a person who sits at a desk all day got blisters after walking!!!

The only credible thing from the article were the complaints, don't know what they were or how they were handled.

Back to the tax :rolleyes:, they only paid £3.2m corporation tax, does everyone forget how much PAYE and VAT the government get from Amazon.
 
Having spent some considerable time working in an Amazon warehouse - not order picking I may add - plus similar operations run by Ikea, Next, Clarkes and several other high street names I'd say their employees are not treated any worse than others I have encountered. The extensive use of agency staff (many of which are Eastern Europeans) is widespread throughout the business sector, as is expecting them to earn their money by doing what they're paid for.
 
Dale_tem said:
Back to the tax :rolleyes:, they only paid £3.2m corporation tax, does everyone forget how much PAYE and VAT the government get from Amazon.
Click to expand...


It's not unreasonable to ask Amazon and other big companies to pay cooperation tax on profit. They don't pay vat, consumers do. Same as paye tax is paid by employees not employers.
 
but if they didn't sell the goods and didn't employ people, the government would get a lot less tax, wouldn't they?

Then there is all the tax paid by employees on the things they purchase, so more tax to the government.

It is not as simple as they should pay corporation tax :)
 
Bristolian - Did you work at the IKEA Bristol in the warehouse? With Colin and Jim?
 
Dale_tem said:
but if they didn't sell the goods and didn't employ people, the government would get a lot less tax, wouldn't they?

Then there is all the tax paid by employees on the things they purchase, so more tax to the government.

It is not as simple as they should pay corporation tax :)
Click to expand...


You mean we shouldn't ask companies to pay corporation tax on their profits? As per their legal obligations.
 
Last edited:
You must log in or register to reply here.
Back
Top