Need a simple explanation

mikew

mikew

Suspended / Banned
Messages
5,548
Name
mike
Edit My Images
Yes
I do mean simple.

Had a major windows 10 update, it looks like it reinstalled windows because apps that where not working are now working and apps i removed are now back,

Not had any problems since the update until today, i tried to remove the DXO program and the sigma update app, it would not let me do it and i got this box.

Capture.PNG

Thanks
 
Can you remove them via the Control Panel (Windows System -> Control Panel -> Programs and Features -> Uninstall a program)?
 
Do you have a security like anti virus running on the PC ?

Turn if off, turn off windows defender, turn off the windows firewall.

Then try again.

You might be very lucky and that will work.

Otherwise it looks like people have a very tough time solving this and have to do extensive troubleshooting and following expert guides to try to fix it, sometimes with no success anyway.
 
Retune said:
Can you remove them via the Control Panel (Windows System -> Control Panel -> Programs and Features -> Uninstall a program)?
Click to expand...

No thats the way i have been trying
 
1. press 'start button' and type cmd.
2. when cmd.exe appears in the menu, right click and click 'Run As Administrator'
3. type c: and press ENTER , then type cd c:\windows\system32 ENTER
4. Do dir msiexec* and check if msiexec.exe is present in the output
5. If it's there:
  • a) do msiexec /unreg
  • b) check for any errors
  • c) do msiexec /regserver
  • d) if no errors, try your uninstaller again
6. If it's not there, do steps 3 - 4 but for c:\windows\syswow64
7. If you found it, do copy c:\windows\syswow64\msiexec.exe c:\windows\system32
8. do cd c:\windows\system32 and repeat step 5
 
4.5 is an old version, it's not going to work in Win10
 
and MS doesn't publish 5.0 redistributable unfortunatelly
 
I was going to try a app remover but thought i would give it one more try, both programs removed no problem
 
You must log in or register to reply here.
Back
Top