My site has been hacked

[futureal33]

I had a similar thing recently with my Zenfolio.

Been using the site for about 3 months, then come to log in one day and ALL my pictures are gone - we are talking maybe 1000+ pictures. A lot of my "custom pages" had been deleted too.

Got onto customer support and they replied confirming that someone had been in and deleted all the said content the previous night... I asked if they could provide me the IP of the machine that did it - they said they could not for security reasons.

I then said well someone has clearly hacked my website here because why would I go in and delete all my own pictures?! They replied saying "we take security very seriously here, if you suspect a hacking attempt please let us know".... So I replied saying "I suspect a hacking attempt as all my data has gone, I have not done this, and please will you look into it for me".

That was 3 weeks ago and not a word since.

Fills you with confidence!!

 

[big soft moose]

Is some kind of cyber police department in UK ? Can I report it somewhere ?

I am fed up. In Poland we have a special police department where you could report such thing. ?

No, it is hosted on home.pl Polish host provider.

if its a polish host provider , surely the hacking actually happened in poland, and you should therefore report it to your special polish police dept - simples

 

[Blacklabpictures]

if its a polish host provider , surely the hacking actually happened in poland, and you should therefore report it to your special polish police dept - simples

Internet has no borders, hackers were from Brazil and Philipines. Should someone clear your bank account, you would go to UK police, not police of country where the bank has got servers, right ?

 

[big soft moose]

well yes, but thats because my bank account is with a uk company (which suprisingly enough uses a Uk based server) - your website is based in poland, so the offence was commited in poland, you even say yourself that the report is in polish , so what exactly are the Uk police supposed to do ?

 

[Blacklabpictures]

well yes, but thats because my bank account is with a uk company (which suprisingly enough uses a Uk based server) - your website is based in poland, so the offence was commited in poland, you even say yourself that the report is in polish , so what exactly are the Uk police supposed to do ?

I am registered in UK as a self employed and all the cost (including website) are issued in UK. I thought that if my business is being run in UK, I should "use" UK institutions.

What is the reason to travel to Poland while I pay taxes in UK ? Should I run BLP as a Polish company I would go to Poland, this is why I asked about British version of Polish web police.

Company I host with is registered in Poland, yes but I bet their servers are in USA or in some other distant country, it does not matter where the server is, important where the victim is regitered as a buisness I think.

 

[big soft moose]

I am registered in UK as a self employed and all the cost (including website) are issued in UK. I thought that if my business is being run in UK, I should "use" UK institutions.

What is the reason to travel to Poland while I pay taxes in UK ? Should I run BLP as a Polish company I would go to Poland, this is why I asked about British version of Polish web police.

Company I host with is registered in Poland, yes but I bet their servers are in USA or in some other distant country, it does not matter where the server is, important where the victim is regitered as a buisness I think.

you can think that but you're wrong - what matters is the country where the offence was committed , and as offence was actually commited against your IP which you say is polish , then the offence didn't take place in the united kingdom and therefore the UK police won't be able to do anything.

Also , why go to poland to report it, surely the polish police have phones (or come to that your webhost could report it as the offence was actually commited against them)

That said if the hackers were uraguayan (though i don't see how you could possibly know that - any halfway competent hacker would be using an anonymiser anyway) its also possible that the actual offence was commited in uraguay, in which case there is even less chance of the police doing anything

 

[Blacklabpictures]

you can think that but you're wrong - what matters is the country where the offence was committed

You don`t know that country, neither I.

and as offence was actually commited against your IP which you say is polish

I did not I said that company is Polish.

Also , why go to poland to report it, surely the polish police have phones

Does British police takes statements via phone ? Without any chance of verification of person calling ?

(or come to that your webhost could report it as the offence was actually commited against them)

I was the victim as I understand it, my work and virtual supplies were destroyed.

That said if the hackers were uraguayan (though i don't see how you could possibly know that - any halfway competent hacker would be using an anonymiser anyway)

They do but they are stupid enough to leave messages that link to forums where they post theirs "achievments". It was easy to track them with a little help of mine friend.

its also possible that the actual offence was commited in uraguay, in which case there is even less chance of the police doing anything

I know This would be utopia if: UK police acknowledge my statement, get my data verified by their IT. Send it to Country X. Country X`s police checks provided IPs with forum I mentioned, gets personal data of hackers, gets them to the Country X`s court. Wouldn`t be ?

Otherwise, legal system has got no chance with hackers, they haven`t got any nationality then and are free to do any harm they want.

 

[big soft moose]

I know This would be utopia if: UK police acknowledge my statement, get my data verified by their IT. Send it to Country X. Country X`s police checks provided IPs with forum I mentioned, gets personal data of hackers, gets them to the Country X`s court. Wouldn`t be ?

Otherwise, legal system has got no chance with hackers, they haven`t got any nationality then and are free to do any harm they want.

you can report it to the british police if you want - you should report it to whichever force area you live in (I'd guess the met) , but i pretty much guarantee that they won't put much in the way of resources into doing anything other than taking an intial statement and issuing a crime number.

The Met do have a cyber unit , the PCeU , but their remit is only 'the most serious incidents of hacking and cyber crime' so theres a good chance they won't be interested in this

Hackers do however have a nationality - they commit their crime in whichever country they live in , and its up to that country to do something about it, but in real terms nothing will happen in this case, and there are better ways to spend energy than fretting about it