My Hermes yet again

the black fox

the black fox

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Had a delivery today by my Hermes ,e.bay buy the seller specified Royal Mail but sent it by my herpes instead . Out for delivery between 11am and 1 pm so far so good .. I then get a message your package has been delivered . But not here it hasn’t , they put up a photo of the package on a doorstep on a nice rug with a black front door , only my front door is white ..
They also luckily included a map reference so I narrowed it down to a few houses over the road ,and there it sat in full view for any passerby to take .grrrrrrrrrr. Picked it up took it home , the wife then went over to tell the house owner what had happened when they got in from work and ended up getting a gobfull off the bitch for taking it .
No wonder I won’t buy anything delivered by Mickey Mouse incorporated bunch of clowns
 
We've had horrendous issues with them recently losing parcels, claiming to have delivered them, finding them and losing them again.

I'm sure individual staff are pressured and overworked and doubtless many do try to do a good job but the company as a whole for whatever reasons seems to be pretty much a shambles at times.
 
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So they accidentally delivered to the wrong address but sent you enough information that you could find it? That sounds pretty cool.

Sorry you don't get on with your neighbours.
 
JonathanRyan said:
So they accidentally delivered to the wrong address but sent you enough information that you could find it? That sounds pretty cool.

Sorry you don't get on with your neighbours.
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Leaving one of your parcels outside someone elses front door in full view of passers by would be pretty cool with you?
 
woof woof said:
Leaving one of your parcels outside someone elses front door in full view of passers by would be pretty cool with you?
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Honestly it wouldn't bother me. Either I'd get a replacement or far more likely and as actually happened it would get to me one way or another. Worst case is a free days delay which would be annoying but not terrible.

I try not to worry about things that could have happened.
 
JonathanRyan said:
Honestly it wouldn't bother me. Either I'd get a replacement or far more likely and as actually happened it would get to me one way or another. Worst case is a free days delay which would be annoying but not terrible.
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We're all unique in our own ways and this is possibly one way in which you are unique, and good for you for not caring all than much if parcels heading to you go missing and all the hassle that can entail.
 
N1aove6mbe4r3S 23p 2at1nsl 7:351e6 0PM ·
These are the photos posted by Amy xxxxxx today of the Hermes delivery guy apparently marking parcels as delivered then dumping up at Kiamend today.
He came back and picked them up because Amy spooked him. Has been reported to police.

He has since been sacked...
 

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The ironic thing is that once you add on all the extras like tracking, insurance and signed for its not much cheaper than Royal Mail.
I sent a 3.5kg parcel worth 50 quid from Cambridgeshire to Cumbria by Royal Mail 2nd class recorded for £10.39
That included collection from my home on Thursday 25 November 2021 at 1.29pm .and delivered at: 11:24, Friday 26 November 2021
Always worth checking because the headline price is exactly that, also worth a couple of quid extra for peace of mind.
 
kendo1 said:
These are the photos posted by Amy xxxxxx today of the Hermes delivery guy apparently marking parcels as delivered then dumping up at Kiamend today.
He came back and picked them up because Amy spooked him. Has been reported to police.

He has since been sacked...
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A friend of a friend is like me married to an immigrant and he diligently delivers parcels, in fact they go together delivering them and have delivered to us which I suppose does go to show that some people do deliveries, do a good job and make enough money to justify the time and effort. It's just a shame that for whatever reason some stray into carelessness, bad practices and even dishonesty.

Just a PS on the other side of deliveries.
My nephew and his wife have a nice sideline internet based business which makes them quite a bit of pocket money. They tell me that they regularly have customers demanding money back for deliveries which haven't arrived but thankfully they quickly go away when told that "that's odd as we have POD and a picture of the parcel being delivered to your address." :D
 
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It does make wonder about the company recruitment practices, whether for employed staff or contract agents, as to weeding out those that won't "do the job".

And if the company imposes unrealistic schedules........ :thinking:
 
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Box Brownie said:
It does make wonder about the company recruitment practices, whether for employed staff or contract agents.

And if the company imposes unrealistic schedules........ :thinking:
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From the outside, it looks like everyone is just too pressured. Too pressured to vet, recruit and supervise staff or contractors, too pressured to monitor and chase up missing deliveries, too pressured to adequately follow up on customer complaints. I suppose money is at the root of it all.
 
woof woof said:
From the outside, it looks like everyone is just too pressured. Too pressured to vet, recruit and supervise staff or contractors, too pressured to monitor and chase up missing deliveries, too pressured to adequately follow up on customer complaints. I suppose money is at the root of it all.
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Likely very true.........

Yes, money and as I perceive it My Hermes are bottom feeders offering lower rates to businesses to win the contract compared to say UPS. The trouble for the business (as evidenced in threads like this?) is that an unsatisfied customer will blame the supplier for delivery failings.

I for one would avoid a supplier using Hermes (based on a few poor deliveries). IMO it is short sighted for businesses to use the cheapest service..... especially one that perhaps gets more than it's fair share of "negatives". Back news always travels faster then good!
 
JonathanRyan said:
Honestly it wouldn't bother me. Either I'd get a replacement or far more likely and as actually happened it would get to me one way or another. Worst case is a free days delay which would be annoying but not terrible.

I try not to worry about things that could have happened.
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But if it was a lens costing a few hundred pounds ,and you couldn’t claim not delivered as they have a picture on your ( alleged) doorstep . I can’t understand your attitude over this , as for the lady over the road she is just a aggressive cow no one likes her even her ex husbands
 
the black fox said:
But if it was a lens costing a few hundred pounds ,and you couldn’t claim not delivered as they have a picture on your ( alleged) doorstep . I can’t understand your attitude over this , as for the lady over the road she is just a aggressive cow no one likes her even her ex husbands
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I'm guessing that's why they're her ex's. :)
 
I've heard about mail order brides and no doubt you can get a mail order groom too but if ordering one I don't think I'd want Hermes to deliver them.
 
the black fox said:
But if it was a lens costing a few hundred pounds ,and you couldn’t claim not delivered as they have a picture on your ( alleged) doorstep . I can’t understand your attitude over this
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But as far as I understand it, none of this happened. It was several minutes delay and a stroll across the road.

If I'd lost hundreds, I would have been vexed. But nobody did.
 
On a plus note for Hermes.

Took in a parcel for next door because she doesn't always hear the bell. The Hermes driver (not our usual one who is also great) pinged our bell because he didn't want to just drop and run because he didn't want the cardboard box to get trashed by the rain.

The carrier we have most problems with is the Royal Mail/Parcelforce/Post Office who sometimes have problems with the difference between 22 Acacia Avenue and 33 Rue Morgue - we get mail for the right number, wrong road and wrong number, right road.
 
JonathanRyan said:
But as far as I understand it, none of this happened. It was several minutes delay and a stroll across the road.

If I'd lost hundreds, I would have been vexed. But nobody did.
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In this instance thanks to my quick thinking it was sorted as you say , but that doesn’t cover the 5 valuable photographic items they lost in previous years both inbound and outbound ,which if you go back to my first post is why I simply will not buy anything delivered by them . There that bad that they have even been featured on a t.v expose where there non delivered goods have been taken to a auction house in a articulated lorry , personally they have caused me weeks of worry and work trying to sort out problems caused by sheer incompetence and I suspect downright thieving
 
Hermes tried to deliver a package to me last week; having failed to ram it through the letterbox (ripping the paper packaging and damaging the contents in their efforts), they then abandoned the package on the soaking wet ground next to our wheelie bin. They had the nerve to send me an email saying it had been left in a safe place, including a photo of it lying on the ground next to the bin.

I sent the Hermes 'safe delivery' photo along with a close up of the sodden package (as received) to the supplier, who sent me a replacement via a different carrier.
 
the black fox said:
In this instance thanks to my quick thinking it was sorted as you say , but that doesn’t cover the 5 valuable photographic items they lost in previous years both inbound and outbound ,which if you go back to my first post is why I simply will not buy anything delivered by them . There that bad that they have even been featured on a t.v expose where there non delivered goods have been taken to a auction house in a articulated lorry , personally they have caused me weeks of worry and work trying to sort out problems caused by sheer incompetence and I suspect downright thieving
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They've certainly irritated me in the last few weeks with constant emails from and to them and the supplier. Of course I don't see the national picture but I'd imagine that in some areas at some times they must cost suppliers more money in chasing up goods and shipping out replacements than the suppliers save by using them.
 
woof woof said:
They've certainly irritated me in the last few weeks with constant emails from and to them and the supplier. Of course I don't see the national picture but I'd imagine that in some areas at some times they must cost suppliers more money in chasing up goods and shipping out replacements than the suppliers save by using them.
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No doubt many/all businesses will do a 'cost & benefits analysis'
 
There seems to be a similar problem round here with Hermes too
One person never got her parcel as the picture just showed it being held out be the person who answered the door,
just the hands holding it and feet on the the doormat no door etc to give any idea where it was
 
Nod said:
On a plus note for Hermes.

Took in a parcel for next door because she doesn't always hear the bell. The Hermes driver (not our usual one who is also great) pinged our bell because he didn't want to just drop and run because he didn't want the cardboard box to get trashed by the rain.

The carrier we have most problems with is the Royal Mail/Parcelforce/Post Office who sometimes have problems with the difference between 22 Acacia Avenue and 33 Rue Morgue - we get mail for the right number, wrong road and wrong number, right road.
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Did someone call a gendarme?

Same here - RM are the "worst" courier - they often won't leave things in a safe place as instructed by the senders or leave with a neighbour as they used to. And redeliveries are awkward. This quite often means having to go to their sorting office which is a mile or so away with no parking. It's a lot better than it was during deepest lockdown when they only opened for about half an hour a day.

As it happens, Hermes texted me this morning to say that they are popping over today with some stuff - 4 days earlier than I expected. I used their system to tell them to leave it in the porch if I'm out. I'll bet they do and don't even ring the bell.
 
Hermes are a joke and should not be allowed to trade. IMO they're a bunch of crooks who employ the dregs from the bottom of the gene pool.

They have lost so many of my Amazon deliveries that (after much ranting/raging at them) Amazon no longer use them to send me my purchases. It's been a delight for the last few months having everything delivered via RM or DPD (all on time with nothing missing). Being mostly housebound, I use Amazon for almost all my shopping.
 
Hermes has always been pretty good for me , in both sending and receiving stuff , but these are worrying reports which make you think . I did read that if you tell them a safe place to leave anything and it goes missing , then it`s down to you , and not the courier or supplier , so keep that in mind , also I read of a Royal mail worker , signing for the parcel he left on the door step .This was a parcel won on eBay , even though the Posty admitted he had himself singed it , there was no come back , from anyone , even eBays own complaint system , because there was a signature on it . I have seen my own postman do this with my parcels , I am glad someone is normally home to take them in . Bit of a shambles all round it seems .
 
I find Amazon one of the the worst, straight into the designated safe place Blue bin.
No attempt to knock or post a card saying where its been left.
Anything too big goes behind the bin exposed to the elements.
Always says handed to resident even when I watch them go straight to the bin

Hermes on the other hand are pretty good here and if nobody at home they take it to the local drop off shop.
RM are also very reliable and the sorting office is only a ten minute walk away for anything that goes back there.

Worst of all award goes to DHL, total rubbish and left an expensive medical instrument in the rain.
Just the last of a few failed deliveries, things just left on open view in the front garden
Their online tracking and delivery website is equally bad, some sort of time issue going on whereby they are a day behind.
 
I've had three items in the Hermes network in the last two weeks. One arrived today, two weeks overdue - at least I got it I suppose. On Saturday, I had a text from them that an item had been delivered - it hadn't. I was in and besides, I now use a Ring doorbell to record all visitors. Lastly, I'm still waiting (after three weeks) for some new wheelchair tyres that they've 'lost' and are 'trying to find'.

There are just not enough expletives in the English language for me to describe how I feel about these morons and their abysmal system and appalling customer service. :mad: :banghead: :muted:
 
It's a pity these criminals don't put their innovative thinking to lawful pursuits. I read elsewhere that a lady,at home, got an Email alert from the delivery company stating that the parcel had been delivered along with a photo. She went downstairs to get it 4 minutes later and it had gone. When a newspaper contacted Amazon and Hermes for comment Amazon said it's a rare event with their deliveries and Hermes failed to respond.

www.thesun.co.uk

My daughter's dress was stolen from my porch in mins - thugs are ruining Xmas

A MUM has had her daughter’s birthday dress stolen from the porch in four minutes – as online shoppers warned to watch out for parcel pirates during the holiday season. Molly Ceglowski …
www.thesun.co.uk www.thesun.co.uk
 
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A few days ago I placed an order with a supplier that was vague about the courier they used until after the order was confirmed. I'd opted for next day weekend delivery, and was appalled to see they were using Hermes. Expecting the worst from previous bitter experience, I was astonished to see the item properly tracked and then delivered intact and on time. I'm still getting over the shock.
 
I'm currently awaiting delivery of a camera bag from a fellow member on here - they've used Hermes to send it to me. :facepalm:

I doubt we'll ever see it again . . . :crying:
 
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Two days ago Herpes delivered an item that had been in transit for nearly 3 weeks. Amazon had already notified me that they were declaring the item lost and issued a refund.
On receipt of the item I contacted Amazon who said I could keep the item (value £40) and the refund.
Good on Amazon and eff U (again) Herpes.
 
Just had a rather large ( bigger than expected) camera storage hard case delivered , I told the seller not to send by myherpes due to the problems I have had ,she posted it Monday afternoon by R.M 2nd class it arrived this morning at 7.50A.M .. not bad service other side of London to north wales in just over a day by normal post .proves a point
 
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Told on Monday that my parcel with Hermes was due on Thursday 9th.
Email this morning saying it would be delivered today.
Another one after lunch saying the courier had it and would deliver between 16.00-18.00
Chap came with it at 17.12, no complaints from me with this service
 
Yet another failed delivery from them here today. :banghead:
 
The local info hub round here is showing 3 or more misdelivered parcels each day. both Hermes & DPD,
one lady had a pile of stuff on her doorstep which she has relocated to the rightful owners.
Pictures don't show the correct address so no hope of finding them unless the recipient
I was going to do some online stuff but have decided to make the effort to actually either go and buy them or have them delivered to the shops and collect from there
Amazon seem to be using Royal Mail atm, so all has been fine, except that my last 2 items, ordered together but
only cheap stuff for myself, are still both showing as collected band due on Tuesday 14th, both were delivered on Thursday !
 
JohnC6 said:
I assume that's the camera bag ,Trevor...still not arrived. ?
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No John, it's some new tyres for my wheelchair, but the bag is delayed too. They've had it since Tuesday, but it's still 'being sorted'. :banghead:
 
Gremlin said:
The local info hub round here is showing 3 or more misdelivered parcels each day. both Hermes & DPD,
one lady had a pile of stuff on her doorstep which she has relocated to the rightful owners.
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Very similar here with Hermes, plus those "Delivered" to the wrong address with a nondescript picture to prove "where" it was delivered to.
Which bore no resemblance to the correct address...

BUT it just seems to be one local Hermes courier.
I've complained many to times to the UK CEO
Martijn.deLange@hermes-europe.co.uk.

Who's office assured me "she" would be retrained...
This was back in the summer ..
And no improvements have been noted ..
 
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