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niko

niko

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hi guys got an order with these chaps for a spotmatic, placed on the 18th and still shows as processing. other than the 1st we have your order, no contact from then. i tried both an email and phoned yesterday but no replies.
is this normal for these guys? should i start worrying yet. I've done a bit of googling and its a bit mixed on their customer care side of things.
fingers crossed
 
I've used them lots but I have always collected. You should be able to get through on the phone, the mornings are generally better than the afternoons when they tend to be busy getting orders ready. They are decent guys but they are a little chaotic but I certainly wouldn't say you have anything to worry about. For future ref I would always ring to confirm condition and availability of anything I was interested in buying.
 
thank you mate, very helpful
i will try to phone this morning
 
RaglanSurf said:
I've used them lots but I have always collected. You should be able to get through on the phone, the mornings are generally better than the afternoons when they tend to be busy getting orders ready. They are decent guys but they are a little chaotic but I certainly wouldn't say you have anything to worry about. For future ref I would always ring to confirm condition and availability of anything I was interested in buying.
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This is exactly my experience. If it's any consolation, the kit is generally excellent value and well sourced.

Also ensure that you describe the item you have in mind accurately over the phone - they often have multiple copies or similar models of the same camera on each shelf, especially when new stock comes in.
 
freecom2 said:
This is exactly my experience. If it's any consolation, the kit is generally excellent value and well sourced.

Also ensure that you describe the item you have in mind accurately over the phone - they often have multiple copies or similar models of the same camera on each shelf, especially when new stock comes in.
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thank you mate, no answer yet will see after 9 if they are open
 
Never had an problem with them tbh.................perhaps i've just been fortuanate that any items purchased have been dispatched practically immediatley ( certainly within 48 hours of making payment) and upon arrival, they have always been as described in their adverts.

I'm sure your camera will turn up ....... the be;)st things come to those who wait
 
well i finally got them on the phone, the camera i paid for has already been sold. so i am waiting on an email to see what else they have. 5 days with no contact and then this really isn't great way to deal with a customer. hopefully they will come good
 
that happened with someone else on here recently with a Rolleicord iirc...pretty sure it was he same company.

Appears the customer service standards have deteriorated.......I'd like to think not but hey , it wouldn't be the first company to slacken their customer relations standards:(
 
niko said:
well i finally got them on the phone, the camera i paid for has already been sold. so i am waiting on an email to see what else they have. 5 days with no contact and then this really isn't great way to deal with a customer. hopefully they will come good
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That's appalling. I understand that linking a stock-control system to their online storefront isn't trivial, but if they can't manage it, the least they can do is manually cross-check them every day.
 
Asha said:
that happened with someone else on here recently with a Rolleicord iirc...pretty sure it was he same company.

Appears the customer service standards have deteriorated.......I'd like to think not but hey , it wouldn't be the first company to slacken their customer relations standards:(
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It did me! I managed to get though fairly easily and they refunded the money quickly when requested. They were very apologetic it seems they're systems don't remove items off the site if sold over the phone which is what they say happened in my case.

Would I use them in the future based on my experience and others reviews yes but I would ring them to order an item.
 
from googling it seems this is nothing new with them. i will wait and see what they offer me, but yep its really not great. i will keep this thread updated! and thanks for the reply's guys
on a more positive note i got my test film back after fitting new seals to my £16 ae1-p its working great :D
 
Downton Mini said:
Would I use them in the future based on my experience and others reviews yes but I would ring them to order an item.
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This ^^^

It is unfortunate and probably avoidable but I continue to use them as they offer a huge variety of kit at very competitive prices, I may be lucky as I always collect in person and I always call to check that the item is still in stock.
 
its not great that this seems to be standard practice. i spoke to them again yesterday ( i had to contact them) and we have agreed on a different camera being sent, it is of higher value but at no extra cost to me, hopefully they come good. i will update the thread asap
 
That's a shame. I can see your frustration although it sounds like they are coming to a resolution by sending you a higher value item at no extra cost.

The communication hasn't been great though. Hopefully you get sorted soon. I've used them on a couple of occasions and haven't had a problem but I have heard similar things to you elsewhere.
 
Ruffmeister said:
That's a shame. I can see your frustration although it sounds like they are coming to a resolution by sending you a higher value item at no extra cost.

The communication hasn't been great though. Hopefully you get sorted soon. I've used them on a couple of occasions and haven't had a problem but I have heard similar things to you elsewhere.
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we shall see, nothing arrived yet and no further communication. if i was them after this i would of been in contact all the time with updates. its an odd way to do business really.
 
niko said:
we shall see, nothing arrived yet and no further communication. if i was them after this i would of been in contact all the time with updates. its an odd way to do business really.
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Yeah I agree. If they had have just emailed at the beginning explaining the item was sold - it does happen and has done with me elsewhere before, then it would have been a completely different scenario and it could have been dealt with pretty easily. Fingers crossed for you.
 
Ruffmeister said:
Yeah I agree. If they had have just emailed at the beginning explaining the item was sold - it does happen and has done with me elsewhere before, then it would have been a completely different scenario and it could have been dealt with pretty easily. Fingers crossed for you.
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yep exactly, they have never got in contact at all, zero contact that i haven't instigated and my account still shows as processing,not sent. like you say it does happen but not well handled
 
I have sent them an e-mail link to this thread,they may or may not respond,but,better to give them a chance has there are some good collection experiences.
 
medwaygreen said:
I have sent them an e-mail link to this thread,they may or may not respond,but,better to give them a chance has there are some good collection experiences.
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i am not sure why you have done that? i am still talking to them and dealing with them, and giving every chance to come good. i havent slagged them off in anyway. i would say 10 days since payment i am giving them every chance.
i am just letting people no what has happened so far and like i say i will update as we go
 
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niko said:
i am not sure why you have done that? i am still talking to them and dealing with them, and giving every chance to come good. i havent slagged them off in anyway. i would say 10 days since payment i am giving them every chance.
i am just letting people no what has happened so far and like i say i will update as we go
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I have done that,because they have generally good feedback with people that have collected and is therefore good in my opinion to give them a chance to understand what the marketplace is thinking.

If it were my company I would wish to know.

That is why I have done that.
 
medwaygreen said:
I have done that,because they have generally good feedback with people that have collected and is therefore good in my opinion to give them a chance to understand what the marketplace is thinking.

If it were my company I would wish to know.

That is why I have done that.
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ok, thats a bit odd really, do you do that for every company that is mentioned? or are you linked with these guys? they must know selling something twice, all be it because of not updating there stock and zero contact is poor way of doing things.
so i am sure they already know what is thought of that, without a link being sent. i just hope they come good.
 
I think that if there are people saying they have concerns about a business they might support, it's worthwhile contacting a business to let them know that.#

Either they look or they don't, it's hardly a big deal.
 
niko said:
i am not sure why you have done that? i am still talking to them and dealing with them, and giving every chance to come good. i havent slagged them off in anyway. i would say 10 days since payment i am giving them every chance.
i am just letting people no what has happened so far and like i say i will update as we go
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It's perfectly acceptable for Richard to have acted as he did - certainly, if i'd have been a satisfied former customer of the company in question I would have definitely contacted them and suggested that they register (if one of their staff/owners aren't already members - it's surprising how many people in our little F&C section here are actually involved in earning a crust from Film kit out there in the real world ... Camera Shop Owners, Processing Labs etc...) and have a fair right of reply in the thread.

This website is quite well "spidered" by Google et.al. and comes up pretty high on any search engines results - so the potential damage of a single thread to a small organisation could well be far more than you may expect - not just now, but it'll still be here in 5 years time...

So, yes, giving the supplier a "right of reply" is a good thing in my opinion. And, lets face it, it couldn't hurt to have one of the staff at that company as a member on here - if nothing else it'd be an extra point of contact with them...
 
TheBigYin said:
It's perfectly acceptable for Richard to have acted as he did - certainly, if i'd have been a satisfied former customer of the company in question I would have definitely contacted them and suggested that they register (if one of their staff/owners aren't already members - it's surprising how many people in our little F&C section here are actually involved in earning a crust from Film kit out there in the real world ... Camera Shop Owners, Processing Labs etc...) and have a fair right of reply in the thread.

This website is quite well "spidered" by Google et.al. and comes up pretty high on any search engines results - so the potential damage of a single thread to a small organisation could well be far more than you may expect - not just now, but it'll still be here in 5 years time...

So, yes, giving the supplier a "right of reply" is a good thing in my opinion. And, lets face it, it couldn't hurt to have one of the staff at that company as a member on here - if nothing else it'd be an extra point of contact with them...
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i agree i am sorry if my post came over other wise, i was just trying to work out why, as if he was a staff member i might have an easier route of contact. i am the one who has not had the greatest service here by them not the other way round
 
@niko

Much as i agree that their lack of contact and their delay in updating the items available on the website following téléphone sales is not, imo à very professional way to conduct a business, i would suggest that if the whole situation is causing you frustration /distress etc etc, then pull the plug on your potential purchase and search elsewhere that offers à service that pleases you!......it's à quite simple solution to the présent issue is it not?
 
Asha said:
@niko

Much as i agree that their lack of contact and their delay in updating the items available on the website following téléphone sales is not, imo à very professional way to conduct a business, i would suggest that if the whole situation is causing you frustration /distress etc etc, then pull the plug on your potential purchase and search elsewhere that offers à service that pleases you!......it's à quite simple solution to the présent issue is it not?
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hi asha , i am at this stage happy just to wait, like i said before other things got added to this thread and others felt they had to join in, At this stage it is just wait and see they might well come good. for some odd reason the thread has got a bit derailed. the only reason i don't just ask for this thread to be closed is i hope to update it to say camera arrived and all is well. i am hoping to say it was all good in the end! i am not that stressed about at all, there is a lot worse things going on- dont get me started on leaving europe! :(
 
right a quick update, i just rang them again as I still had heard nothing. still not posted, I have been told it will be posted today and i will receive tomorrow. i will update this thread then,
my summery so far would be they do actually come over as nice blokes (well the gent i spoke to) and i see no sign that they are dodgy, but they are just not great at running the customer service side of a business. I guess the up side of that is maybe the price would be higher otherwise.
 
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well things get stranger, its arrived but------
instead of the replacement that we agreed on they have sent me what i presume to be the original camera that they said had already been sold! it was also described as 93% perfect and fully functional but has arrived with needing new seals-that's fine i will replace. There is also rust on lens mount, and a metre that's very odd sometimes non responsive other times jumping all over the place, and unless i am missing something if i turn the aperture from f16 to f2.8 the needle should move towards the plus sign (up) not down as it is. i will change the battery and double chk. but its a new batt so that shouldn't be the problem.is there something i could be missing/doing here?
i don't think for me that the camera fits the over 90% description, i am sure they would take it back but as it is functional- or will be after i do the seals I will keep it. the buying process wasn't exactly smooth so i really cant be doing with a return.
so my overall take on this company, pretty much as i was told towards the start of this thread, there descriptions are not 100% correct, or perhaps are not worded well? they are badly organized to be polite about it but I do think they are nice enough people. would i use again? face to face yes, internet-never, over the phone? i would have to think long and hard on that one. o well such is life.
 
niko said:
unless i am missing something if i turn the aperture from f16 to f2.8 the needle should move towards the plus sign (up) not down as it is. i will change the battery and double chk. but its a new batt so that shouldn't be the problem.is there something i could be missing/doing here?
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is the battery in the right way up ?? (iirc the manual says insert battery with + side toward top of camera...)

that's the extent of my spotty knowledge tbh - as in a mate asked me to look at his "new" old camera because the meter wasn't working right, and that's what I found after furious googling...
 
TheBigYin said:
is the battery in the right way up ?? (iirc the manual says insert battery with + side toward top of camera...)

that's the extent of my spotty knowledge tbh - as in a mate asked me to look at his "new" old camera because the meter wasn't working right, and that's what I found after furious googling...
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thank you mate i just double checked and yep it correct but since fiddling with the bat cover seems to help, i think its (the cover) is corroded and causing a problem. will clean up and recheck
 
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