Monitor Calibration - ICC Profile Issue (Vista Related?)

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sdb123

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I've just got a Huey Pro and calibrated my monitor and saved the new ICC profle.

The issue I have is that the new profile does not appear in the ICC profile list! I've scoured the net and can see there are plenty of reported ICC Profile issues with Vista (more so when an nvidia graphics card is involved, which I have).

Has anyone experienced anything similar?

Thanks,

Steve
 
Right click on the profile and select "install Profile".

Not sure what type of software that comes with the huey, but you`ll need a LUT loader in your start up folder to load the profile each time windows starts.

If you have several profiles like I do, depending on ambient light depends which one I use. Then there's a nice free program call "Display Profile" enables you to choose between them
 
Bagger said:
Right click on the profile and select "install Profile".

Not sure what type of software that comes with the huey, but you`ll need a LUT loader in your start up folder to load the profile each time windows starts.

If you have several profiles like I do, depending on ambient light depends which one I use. Then there's a nice free program call "Display Profile" enables you to choose between them
Click to expand...

I've downloaded Display Profile. The created profile isn't in the list! I can't find it anywhere on the PC (I've now done two separate calibrations and named the two profiles differently...can't find either). :help:
 
The ICC or ICM files that your calibration software creates needs to go into the C:\Windows\System32\spool\drivers\color folder.
Right clicking on the file and selecting "install Profile" will put it there.

Or is it you cannot find the file you've created ?
You could try naming it something silly then use windows search to find out where its putting it.
Or is there a "save as" option where you can choose where it goes, if so choose the desktop. Find it on the desktop, right click on the profile and select "install Profile".
 
Have you got show hidden/system files ticked in the folder view options?
 
Bagger said:
The ICC or ICM files that your calibration software creates needs to go into the C:\Windows\System32\spool\drivers\color folder.
Right clicking on the file and selecting "install Profile" will put it there.

Or is it you cannot find the file you've created ?
You could try naming it something silly then use windows search to find out where its putting it.
Click to expand...

I'm talking about that very folder. The two profiles that I have created are not in the Color folder. I did a Windows search and nothing was returned. :thinking:

Bagger said:
Or is there a "save as" option where you can choose where it goes, if so choose the desktop. Find it on the desktop, right click on the profile and select "install Profile".
Click to expand...

No 'Save As' option unfortunately. :(

pxl8 said:
Have you got show hidden/system files ticked in the folder view options?
Click to expand...

I'll go and check...
 
sdb123 said:
I'm talking about that very folder. The two profiles that I have created are not in the Color folder. I did a Windows search and nothing was returned. :thinking:
Click to expand...

The huey software obviously isn't saving the files out.

Make sure you are running the latest version, the version you are running may not be fully vista compatible.
 
Bagger said:
The huey software obviously isn't saving the files out.

Make sure you are running the latest version, the version you are running may not be fully vista compatible.
Click to expand...

Latest version installed...:bang:
 
Is there any where in the settings that you have to tell it where to put the created profile ?
And you are certain that the software is the very latest version ? reason I ask is that my version of Basiccolor used to get stuck on creating the profile and not save before I updated it.
 
Bagger said:
Is there any where in the settings that you have to tell it where to put the created profile ?
And you are certain that the software is the very latest version ? reason I ask is that my version of Basiccolor used to get stuck on creating the profile and not save before I updated it.
Click to expand...

Yep, it's really weird.

Definitely on the latest version (v1.5.1). The calibration process completes fine (I've done three now), I rename the calibrated file and click Finish. The calibrated profile is not appearing in the Color folder; Windows search does not return any of the calibrated profiles I have created.

I have made sure I am set as an Administrator, all files/folders are unhidden, Adobe Gamma is nowhere to be found on my PC (Pantone recommend removing this from the Startup fileas it can conflict with calibrated profiles).
If I right-click the HueyPro symbol in the tray and select Preferences it gives me the option of using the Corrected or Uncorrected settings (not named, just a choice) - this does change, so it is maintaining the settings somewhere; my issue is that a) the profile is not saving as it should and b) this means I can't select my profile when doing my photo-editing workflow.

I've sent Pantone product support an e-mail...I'm not holding much hope though. :(
 
Well, after much digging I've found what the issue is...the problem is I'm not able to fix it (with my limited technical knowledge).

The software is fine, this issue is a permissions 'feature' on Vista. I've ensured my account is set up as an administrator however...

The C:\Windows\System32\spool\drivers folder keeps reverting to Read-Only; I've gone into properties and amended the settings on the security tab (enabled full control) however, when I attempt to remove the read-only setting on the general tab by clicking apply I get an error message for all the files (profiles) within the Color folder.

The errors read like this:

Error Applying Attributes
An error occurred applying attributes to the file:
C:\Windows\System32\spool...\D50.camp
Access is denied

Rinse and repeat for every profile in there. :(

:bang::bang::bang::help::help::help:
 
sdb123 said:
Well, after much digging I've found what the issue is...the problem is I'm not able to fix it (with my limited technical knowledge).

The software is fine, this issue is a permissions 'feature' on Vista. I've ensured my account is set up as an administrator however...

The C:\Windows\System32\spool\drivers folder keeps reverting to Read-Only; I've gone into properties and amended the settings on the security tab (enabled full control) however, when I attempt to remove the read-only setting on the general tab by clicking apply I get an error message for all the files (profiles) within the Color folder.

The errors read like this:

Error Applying Attributes
An error occurred applying attributes to the file:
C:\Windows\System32\spool...\D50.camp
Access is denied

Rinse and repeat for every profile in there. :(

:bang::bang::bang::help::help::help:
Click to expand...
You might need to run the software in Admin mode
I do my monitor with a spyder on Vista Premium SP2 with Nvidia graphics all works fine
Check you have ALL updates as well
 
As above really.
Probably the easiest way.....Your account that you logon on with make sure it has admin privileges. (oops you've already said that you've done that )
also you might want to disable the complete PITA called UAC (if you haven't already)


Edit: Ive just checked: C:\Windows\System32\spool\drivers\color folder on my system is read and execute only also.

Try going into that folder and try and create a file, ie right click> new> text document
open it and add text and save. If you can do this then there is no reason why a program cant, assuming it has admin privileges ( unless you have an anti virus/ malware program stopping you )
 
Chaz Photos said:
You might need to run the software in Admin mode
I do my monitor with a spyder on Vista Premium SP2 with Nvidia graphics all works fine
Check you have ALL updates as well
Click to expand...

After un-installing HueyPRo I spent yesterday evening getting all the latest drivers for my PC. Up to date in that regard. :)

When you say run the software in Admin mode, do you mean log on as 'the' adminstrator (i.e. different account)?
 
Bagger said:
also you might want to disable the complete PITA called UAC (if you haven't already)
Click to expand...

What's UAC? I will have a Google in a few moments....

EDIT: Answered! - Will look into how to disable that.
 
Bagger said:
Edit: Ive just checked: C:\Windows\System32\spool\drivers\color folder on my system is read and execute only also.
Click to expand...

If you go on the security tab, what permissions do the Owner Creator/System/Administrator/User have?

Apologies for being a pain in the proverbials. :thumbs:
 
sdb123 said:
If you go on the security tab, what permissions do the Owner Creator/System/Administrator/User have?

Apologies for being a pain in the proverbials. :thumbs:
Click to expand...

They all don't have any checked except for special permissions at the bottom and the USER which has just read and execute, read, and list
 
sdb123 said:
After un-installing HueyPRo I spent yesterday evening getting all the latest drivers for my PC. Up to date in that regard. :)

When you say run the software in Admin mode, do you mean log on as 'the' adminstrator (i.e. different account)?
Click to expand...

If you right click on the icon you'll have the option to run as administrator, but if your account type is set as administrator then you shouldn't need to

sdb123 said:
What's UAC? I will have a Google in a few moments....

EDIT: Answered! - Will look into how to disable that.
Click to expand...

You can disable UAC by going into control panel > security center it`ll be listed in there just check disable.
 
Well I'm at a complete loss now.

Disabled UAC; Stopped AntiVirus and ran software as administrator. Still nothing. :sulk:

I feel the need to buy a different calibration tool however am not convinced it would work...:shrug:
 
Bagger said:
Try going into that folder and try and create a file, ie right click> new> text document
open it and add text and save. If you can do this then there is no reason why a program cant, assuming it has admin privileges ( unless you have an anti virus/ malware program stopping you )
Click to expand...

Interestingly, this worked. So, it's either the software not writing the profile or Vista not allowing an automated filesave. :shake:
 
How about trying some third party calibration software ?
I use BasiCColor with a spyder 2 colorimeter device.

There`s two I can think of, BasicColor and ColorEyes both have demo mode But you`ll have to check to see if they are compatible with the huey pro device.
 
Bagger said:
How about trying some third party calibration software ?
I use BasiCColor with a spyder 2 colorimeter device.

There`s two I can think of, BasicColor and ColorEyes both have demo mode But you`ll have to check to see if they are compatible with the huey pro device.
Click to expand...

Cheers, I'll have a look. What type of monitor do you use with your Spyder2? I read that they weren't suited to LCD's. :thinking:
 
Have you tried contacting Pantone Support and seeing if they've seen this problem before?
 
sdb123 said:
Cheers, I'll have a look. What type of monitor do you use with your Spyder2? I read that they weren't suited to LCD's. :thinking:
Click to expand...



Where did you read that ?
Both the Spyder software and the BasicColor software gives me the option to choose between CRT and LCD.

Ive got a 26" Hazro IPS LCD. Seems to work Ok
 
Spyder2 isn't suited to the wide gamut LED based screens but that's understandable as they didn't exist when Spyder2 was released. Spyder3 does support them.
 
sdb123 said:
After un-installing HueyPRo I spent yesterday evening getting all the latest drivers for my PC. Up to date in that regard. :)

When you say run the software in Admin mode, do you mean log on as 'the' adminstrator (i.e. different account)?
Click to expand...

You can right click and install as adminstrator
 
All they keep coming back with is "you must run the software as an administrator on the computer." :bang:
 
Ok, back to basics.

It sounds like the problem is that the Huey s/w doesn't have sufficient rights to write the file once it's completed. Under Vista apps run at "user" level not Admin and I've seen similar problems to this when the user logged in under the Adminsitrator account rather than another account that had Admin rights.

Try loggging in with a different account or create one that has Admin rights and running the calibration again. I think it might just work then.

Another place the access rights could be causing problems is in the registry, again for the same reasons, which might explain why the Huey is unable to complete the process and write the profile to the disk if has bombed out earlier.
 
pxl8 said:
Spyder2 isn't suited to the wide gamut LED based screens but that's understandable as they didn't exist when Spyder2 was released. Spyder3 does support them.
Click to expand...
Exactly what I thought. Cheers for the conformation :)


@ sdb123

check
Right click my computer > manage
in the box that pops up in the left hand side select "local users and groups"
in the right hand side double click "users"
Right click the account you log on with and select "properties"
Click The "member of" tab
it must say administrators in there, if not add it by clicking "add" then"advanced" button then "find now" button
Double click administrators to add it then ok then apply.
 
I appreciate the effort guys, I'll give it another shot this evening. :)
 
Bagger said:
check
Right click my computer > manage
in the box that pops up in the left hand side select "local users and groups"
in the right hand side double click "users"
Right click the account you log on with and select "properties"
Click The "member of" tab
it must say administrators in there, if not add it by clicking "add" then"advanced" button then "find now" button
Double click administrators to add it then ok then apply.
Click to expand...

:bonk:

This doesn't appear when I go into the Manage option. :thinking:
 
I just bought a HueyPRO and a new monitor, the Fujitsu Siemens SCENICVIEW P26W-5. I aim to run it in dual mode with my laptop (Sony Vaio, can't think of the specs.) I've calibrated the Fujitsu first, and then the laptop. The result on the big screen is good, although the colours are a bit too much. But the Huey only saves the last ICC, for the laptop monitor. It saves it in the "color" folder as mentioned above. The first one, named differently, is nowhere to be found.

Does the Huey create an "dual" ICC profile for both monitors, or does it overwrite the first one? I've tried to calibrate it the other way around, but it still saves the laptop ICC. Also, I've tried to name them the same, without any noticable result.

The problem is that the laptop monitor looks better, but not correct, without calibrating. When calibrated, it becomes too warm and with bland colours. If the monitor is able to produce a decent display without calibrating, why does it go worse when done?

Now, not to be fuzzy, it could be resolved by only calibrating the Fujitsu, leaving the laptop as it is. But the ICC does not appear anyway. So the problem resembles the above. Could it be that the monitor-ICC (that comes with the driver set) overrides any other? Or does it incorporate the produced ICC into the original?

All software is up to date, by the way.

XXX Johan
 
sdb123 said:
:bonk:

This doesn't appear when I go into the Manage option. :thinking:
Click to expand...


Hmmm.

Did you have "system tools" expanded ? ( sorry forgot to mention that bit, usually expanded by default though)

What version of vista are you running ?
 
Bagger said:
Hmmm.

Did you have "system tools" expanded ? ( sorry forgot to mention that bit, usually expanded by default though)

What version of vista are you running ?
Click to expand...

I'll check that a bit later, when I expanded all the lists yesterday I couldn't see it. Vista Home Premium btw.

On my Windows XP (work) laptop the option is there so I know what to look for.
 
It looks like the admin acc is disabled by default in home premium.

Have a read HERE to enable it. then run your huey software under the admin acc
 
JohanNyqvist said:
I just bought a HueyPRO and a new monitor, the Fujitsu Siemens SCENICVIEW P26W-5. I aim to run it in dual mode with my laptop (Sony Vaio, can't think of the specs.) I've calibrated the Fujitsu first, and then the laptop. The result on the big screen is good, although the colours are a bit too much. But the Huey only saves the last ICC, for the laptop monitor. It saves it in the "color" folder as mentioned above. The first one, named differently, is nowhere to be found.

Does the Huey create an "dual" ICC profile for both monitors, or does it overwrite the first one? I've tried to calibrate it the other way around, but it still saves the laptop ICC. Also, I've tried to name them the same, without any noticable result.

The problem is that the laptop monitor looks better, but not correct, without calibrating. When calibrated, it becomes too warm and with bland colours. If the monitor is able to produce a decent display without calibrating, why does it go worse when done?

Now, not to be fuzzy, it could be resolved by only calibrating the Fujitsu, leaving the laptop as it is. But the ICC does not appear anyway. So the problem resembles the above. Could it be that the monitor-ICC (that comes with the driver set) overrides any other? Or does it incorporate the produced ICC into the original?

All software is up to date, by the way.

XXX Johan
Click to expand...

It could be that your laptop's gfx card doesn't support multiple LUTs so you can only calibrate one monitor.
 
sdb123 said:
I've already done that, still nothing. :(
Click to expand...

So if you logg off from your user account, logg on as the admin, install the huey software, run the calibration, it still doesnt save out profile to C:\Windows\System32\spool\drivers\color?

Did you try what pxl8 suggested and creat another account under a different name and give that admin rights.

I dont know what else to suggest.

Is it possible to try the huey on another machine ?
 
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