Message from Adobe

jerry12953

jerry12953

Suspended / Banned
Messages
12,421
Name
Jeremy Moore
Edit My Images
No
Got a message from Adobe this morning on start-up.......

I know this was announced months ago and there was a lot of discussion about it then, but I guess it didn't really sink in with me. I'm on the Photography Plan paid up until Oct 2026 through Amazon and would normally renew my subscription on Amazon Prime day or Black Friday to get the best possible price. Adobe is asking me to add a new payment method to retain my subscription, and adds the following -

Please note that you'll not be able to repurchase the same plan again if you don’t enrol in automatic renewal prior to the end of your current subscription.

Does this mean it will no longer be possible to renew at the Black Friday rate? Are we going to be tied into Adobe at whatever price they decide to charge us?
 
Are you on the Creative Cloud Photography plan (20GB)?

Per the FAQ


What will be the new price of the Creative Cloud Photography plan (20GB) for a new subscriber?​

The Creative Cloud Photography plan (20GB) will be discontinued as of January 15, 2025, and will no longer be available to new subscribers. Adobe will, however, continue to honor existing subscriptions until users decide to cancel.
Click to expand...

The 20GB plan is not currently available currently on Amazon, which suggests Black Friday deals won't be available on that plan either, and it's consistent with the both FAQ and the message you have received.

The 1TB Photography plan (LR + PS) and the 1TB Lightroom-only plan are there, and the latter has a 29% off limited time deal (I believe best advice is not to go switching plans until your current one has finished, though).

Edit: I have the 20GB plan, but I'm paid up till the end of 2029. I suspect if it's still the same setup then, I may switch to the Lightroom only plan as I use PS very rarely.
 
Last edited:
Musicman said:
Are you on the Creative Cloud Photography plan (20GB)?

Per the FAQ




The 20GB plan is not currently available currently on Amazon, which suggests Black Friday deals won't be available on that plan either, and it's consistent with the both FAQ and the message you have received.

The 1TB Photography plan (LR + PS) and the 1TB Lightroom-only plan are there, and the latter has a 29% off limited time deal (I believe best advice is not to go switching plans until your current one has finished, though).

Edit: I have the 20GB plan, but I'm paid up till the end of 2029. I suspect if it's still the same setup then, I may switch to the Lightroom only plan as I use PS very rarely.
Click to expand...

Adobe do seem to have a habit of making things as confusing as possible. I don't use PS either so the Lightroom only plan would be good. Maybe Amazon will have it at a good price later on. Yes, I seem to be on the CC photography plan, which is paid up until Oct 2026. So should I ignore these messages until, say, September 26 and then transfer on to the LR only plan, do you think? Approx £7 a month seems a reasonable price. I may email customer services to confirm......

Re; confusion........ it started for me (and many others, I think) when they introduced Lightroom and changed the name of Lightroom to Lightroom Classic. Now the Lightroom only plan also includes Lightroom Classic. The confusion continues.....
 
Last edited:
jerry12953 said:
Adobe do seem to have a habit of making things as confusing as possible. I don't use PS either so the Lightroom only plan would be good. Maybe Amazon will have it at a good price later on. Yes, I seem to be on the CC photography plan, which is paid up until Oct 2026.
Click to expand...

The critical element here is that it is the 20GB plan rather than the 1TB one. If you don't enrol for automatic renewal after Oct 2025, then that subscription will end and you won't be able to start it again, you would have to choose between the other two 1TB options (LR + PS or LR only).

Otherwise, sign up for automatic renewals and you will be able to continue with your current 20GB plan until you change it.


jerry12953 said:
So should I ignore these messages until, say, September 26 and then transfer on to the LR only plan, do you think? Approx £7 a month seems a reasonable price. I may email customer services to confirm......
Click to expand...

IF you were to switch to a different plan right now, your existing 20GB plan would be cancelled immediately and you lose all your credits stacked up Sept 2026.

If you enable automatic renewals and leave it alone till 2026, you are then free to determine what provides the best value for you at that point - keep the 20GB plan ticking over, or opt for a potentially cheaper LR only one.
 
I’m in a similar situation, paid up on the 20gb plan until August 2027. My plan is to just leave things as they are for now and then move onto the 1 TB plan.

I don’t get in with LRC and prefer the newer LR. I import images and select the ones I’m not keeping from my desktop. I keep a copy of the RAW and JPEG from the camera and then download the edited image from LR to post (very rarely) I can download original plus settings if I want to also. So the 1 TB will suit my needs as I don’t keep a lot on there.
 
Raymond Lin said:
Guess we all have to switch to the 1TB plan when the time comes!
Click to expand...

Why? When your current subscription ends Adobe will charge you £120 per year to stay on the 20GB Photography Plan, on the proviso that you pay annually.
 
Eucris said:
Why? When your current subscription ends Adobe will charge you £120 per year to stay on the 20GB Photography Plan, on the proviso that you pay annually.
Click to expand...

Because it's cheaper? Assuming this is going to be the new thing. I don't use PS much if at all.


p.s. by then I might no longer shoot weddings and then I might just move to 100% in camera Jpeg with Fuji, then LR will merely be a catalogue software and some mild retouching at that point.
 
Last edited:
This is a real shame for people like myself that used Black Friday, Prime Day .etc to get a years PS+LR for £70 odd quid, working out to be roughly £5.80 a month.
The end of this method of obtaining the 20GB photography package means it will almost double in price.
I'll reluctantly enter my payment details closer the time of my current expiry (Dec '26), so I can maintain that plan. But I'll begin to look elsewhere, as Adobe just reminds me of Nvidia when it comes to squeezing their customer base for every single penny.
 
Last edited:
I had the same message last night. Frankly, if there's no decent value option like the BF deal then I will ditch LR. I haven't used PS at all, nor the storage, and only have it for LR, but these days find On1 pretty much as good. It's only familiarity and the large catalogue I have in LR that keeps me using it.
 
If the deals on Amazon disappear this time round when my subs finish on Nov 23, 2027 I will go back to Affinity if I also cannot use Lightroom as is now, like others I don't use P/S.
Russ.
 
I'm signed up till April 2028. I'm planning to retire about then - so shall be using my lump sum to but whatever extortionate deal they've come up by then. I say extortionate - but actually, it's not much for what it provides. Say I live 10 years after retirement - at current rates that's £1,200. Many of us will have spent that on a camera....
 
jerry12953 said:
At the moment the Lightroom only Plan is available for c£84 from amazon. That's £7 per month, and hopefully there will be a deal on Prime day and/or Black friday. I wouldn't call that extortionate for an excellent piece of software.
Click to expand...
I suspect that will be the option a lot of people take - I occasionally use PS for something since I have it, but not often enough to warrant the extra cost.
 
Faldrax said:
I suspect that will be the option a lot of people take - I occasionally use PS for something since I have it, but not often enough to warrant the extra cost.
Click to expand...
Trouble is - we all got rid of our standalone Elements and so on, so for the things we still use PS for (masking / layers and so on) we'll have nothing.
 
Bodian said:
Trouble is - we all got rid of our standalone Elements and so on, so for the things we still use PS for (masking / layers and so on) we'll have nothing.
Click to expand...
Lightroom does have masking but not layers. I hardly ever use PS but for some actions it is better eg removal of subjects. Could I cope without this, yes i could.
 
Just to update this, I had a reply from Adobe last week as follows........

>I’d like to clarify that based on your account details, your 20GB Photography Plan—purchased via Amazon—is active and valid through October 2026. There are no current issues or >required actions on your part at this time.

>It’s possible the message you saw was a general notification related to billing methods. Since your plan was purchased through Amazon, Adobe does not manage the payment method >directly for this subscription.


>If the message reappears or if you experience any disruption in service, please don’t hesitate to contact us again. In the meantime, you may try signing out and back into your Adobe >Creative Cloud account to refresh your subscription status.
 
If you haven't any payment method in place with Adobe when your current plan expires, then you'll never be able to get the 20gb plan again.
Just look on amazon, it's the more expensive 1TB plan only being sold, the cheaper 20gb has been discontinued.
You can move to the cheaper lightroom only plan.
https://www.adobe.com/uk/products/photoshop-lightroom/plans.html

My advice is to look elsewhere and if noting suits your workflow, get a payment method in place.
 
I'm confused.
Looking at my renewal date and charge. It ends on December 5th at a charge of £9.66.

If I don't do anything with my account, will I be charged this amount on that date?
 
Dael_Pix said:
I'm confused.
Looking at my renewal date and charge. It ends on December 5th at a charge of £9.66.

If I don't do anything with my account, will I be charged this amount on that date?
Click to expand...
Do you mean you have credit up to December 5th, and will restart monthly payments thereafter?
One of the peculiarities of the Adobe Photography plans is that they are actually annual, but (previously) allowed you to pay monthly at no extra charge.
As I understand it, and price change will occur whenever the Annual renewal occurs - and it's just before this point that you need to switch to annual payments to keep the 20Gb plan without the price rise.
 
Dael_Pix said:
I'm confused.
Looking at my renewal date and charge. It ends on December 5th at a charge of £9.66.

If I don't do anything with my account, will I be charged this amount on that date?
Click to expand...
What is your current plan?
 
I guess I have credit, although I don't understand 'credit'. I notice I have 250/250 whatever that means?

1758028808146.png
1758028874385.png
Photography Plan 20GB
 
Used their live chat and it should stay the same cost of 9.66. I then asked if it will stay the same charge. Instead of answering they said they couldn't tell me and provided me with a number for Sales and closed the chat straight away before I could reply.....Then I gave them bad feedback.
 
Dael_Pix said:
Used their live chat and it should stay the same cost of 9.66. I then asked if it will stay the same charge. Instead of answering they said they couldn't tell me and provided me with a number for Sales and closed the chat straight away before I could reply.....Then I gave them bad feedback.
Click to expand...
I gather that you need to be careful when dealing with Adobe. Lots of reports of incorrect information.

My understanding is that:

Save up to 33% on your next 12 months by paying upfront​

Switch to an annual, prepaid subscription to save.
£119.09/yr

You need to do this before your current subscription ends in order to keep the Photography 20 gb plan but close to the expiry date otherwise you will lose the credits from your Amazon plans.
 
Brentor said:
I am in a similar position to you but my account states:


£14.99/mo

Next payment on Nov 29, 2025
Annual plan, paid monthly

So perhaps a call to Adobe is required.
Click to expand...
I sorted mine via a web chat with Adobe, it didn't take too long - switched to an annual plan/paid annually to avoid the increase in the monthly price
 
What a nightmare, Adobe cancelled my account.
I contacted them to get the renewal from monthly to yearly and setup a renewal payment.
The idiot cancelled my account.
1 hour on chat to get it re-established with a 14 free trial while they try and sort out the remaining days of my plan.

What a mess!
 
Last edited:
Brentor said:
I gather that you need to be careful when dealing with Adobe. Lots of reports of incorrect information.

My understanding is that:

Save up to 33% on your next 12 months by paying upfront​

Switch to an annual, prepaid subscription to save.
£119.09/yr

You need to do this before your current subscription ends in order to keep the Photography 20 gb plan but close to the expiry date otherwise you will lose the credits from your Amazon plans.
Click to expand...
I had expected an email to inform me just before the end of my current year which ended 28th August but did not receive one. I then logged into my account but it did not offer me the annual alternative. So I thought I would cancel and buy fresh from Amazon but on Amazon they were no longer offering the 20Gb annual plan! I contacted Adobe via their website and exchanged messages (it quickly moved from a robot to a human) but then it ground a halt. I immediately received one of those please let us know who we did so rightly gave a 1* as it did not complete. Later they sent me an email apologising and asking me to start the conversation again next morning and giving me a reference number. I did this and the reference number meant the human operative immediately understood and suggested that I wanted to initiate the annual 20Gb which I confirmed. This was done immediately so I am happy. It shows Adobe can get things right.

Dave
 
Contacted Adobe through chat and said that the 9.66 will stay the same. More useful than yesterdays person.

I might be moving away from Adobe and going with Luminar Neo.
 
Update. I looked at my Adobe account today as my subscription is due to expire in 9 days. The option to move to an annual prepaid plan, as mentioned above was no longer shown. I had to go through customer services but it looks like the change has been made.
 
I'm on the annual annual LR + PS 20GB plan and it expires in December. As I understand it, I then have the option to switching to annual billing for £120/yr.

However, Amazon now have the 1 year LR + PS 1TB deal at £99/yr. So is there any reason for continuing on the 20GB version? Maybe I'm missing something. I know I can't "stack" the 20GB and the 1TB so I'll need to coordinate the switchover but the software is the same isn't it?

The 1TB LR Only package is on there at £62 at the moment and I may go for that instead.
 
paulmck said:
I'm on the annual annual LR + PS 20GB plan and it expires in December. As I understand it, I then have the option to switching to annual billing for £120/yr.

However, Amazon now have the 1 year LR + PS 1TB deal at £99/yr. So is there any reason for continuing on the 20GB version? Maybe I'm missing something. I know I can't "stack" the 20GB and the 1TB so I'll need to coordinate the switchover but the software is the same isn't it?

The 1TB LR Only package is on there at £62 at the moment and I may go for that instead.
Click to expand...
Who knows what will happen next year. I don’t need cloud storage so it is less of an issue for me.
 
You must log in or register to reply here.
Back
Top