Martin's Camera Shop - bad experience

[Sigismund]

If store staff are worthy of my business I expect more than the response given above. Simple really. And surely the whole point of business is to assess ones buying decisions given the information one has to hand. Given the OP's experience as well as the response by the store owner I choose to avoid this seller. Seems reasonable to me!

 

[raythefab]

If store staff are worthy of my business I expect more than the response given above. Simple really. And surely the whole point of business is to assess ones buying decisions given the information one has to hand. Given the OP's experience as well as the response by the store owner I choose to avoid this seller. Seems reasonable to me!

Door to Door service how bad/good can it get

 

[Sigismund]

Door to Door service how bad/good can it get

I'm not sure why you even bother to quote my post above and then make this point? As I've already stated, I base my buying decisions on the information I have to hand. It would seem a simple enough task for the store owner - given that they were made aware of a disgruntled customer - to address the issues raised. The store owner has as yet failed to do this and instead chooses to have a whinge about his own losses. The store staff seemed quite speedy in charging the customer's card for the lens, even before they had the lens in stock. Knowing that the customer wished to collect the lens why create this difficulty for the customer... I wonder if it had anything to do with wanting to get hold of the dosh asap? This alone would cheese me off! Once this has happened though, the store staff seem much more concerned themselevs with being defrauded than how the customer would feel given that the store was closed and the customer was being asked to collect an expensive item from an unknown address. This would also cheese me off! It would seem an easy enough task to offer to a refund to the customer's credit card once the customer is at the store then take payment again, thus avoiding the customer having to produce further identification.

Finally, there is the store owner's response, which I've already mentioned. So, I choose to avoid this seller, no matter how bad/good door to door service can get.

 

[raythefab]

I'm not sure why you even bother to quote my post above and then make this point? As I've already stated, I base my buying decisions on the information I have to hand. It would seem a simple enough task for the store owner - given that they were made aware of a disgruntled customer - to address the issues raised. The store owner has as yet failed to do this and instead chooses to have a whinge about his own losses. The store staff seemed quite speedy in charging the customer's card for the lens, even before they had the lens in stock. Knowing that the customer wished to collect the lens why create this difficulty for the customer... I wonder if it had anything to do with wanting to get hold of the dosh asap? This alone would cheese me off! Once this has happened though, the store staff seem much more concerned themselevs with being defrauded than how the customer would feel given that the store was closed and the customer was being asked to collect an expensive item from an unknown address. This would also cheese me off! It would seem an easy enough task to offer to a refund to the customer's credit card once the customer is at the store then take payment again, thus avoiding the customer having to produce further identification.

Finally, there is the store owner's response, which I've already mentioned. So, I choose to avoid this seller, no matter how bad/good door to door service can get.

Im just saying you cant get a better response than Door to Door delivery and thats that as they say no more from me

 

[Sigismund]

Im just saying you cant get a better response than Door to Door delivery and thats that as they say no more from me

Ah, I see. It was the that may have confused matters. I'll say tara now also.

 

[keirik]

Having read through this thread I'd like to thank the OP for sharing his experience. The response by the store owner is quite revealing -

... "not many people like the idea of a £1000 lens in the hands of a van driver."?

How do the lenses get to the store?

I suspect they have full business insurance and they cover the risk. If the lens goes missing between the shop and cstomer it is also presumably covered, but the purchaser would then probably grumble about that.

A business would just wait for the insurance to pay out

... "The gentleman who left the comment is obviously disgruntled by the fact that we asked him to produce some form of ID when he came to collect his lens."

It seems more likely that the OP is disgruntled that this info wasn't passed on before he paid for the lens!

standard practice when dealing with credit cards and not delivering to registered address.
Look at it the other way, how would he feel if someone had stolen his card and bought a lens and picked it up ? He'd probably be ****ed that the shop hadn't checked who was collecting

And the final comment cements my appraisal of the store owner -

... "Sorry for grumbling about this to you, but it really gets my back up when people leave these kind of comments about us and they really have no idea of the problems we have to deal with every single day to protect ourselves from the thieves out there."

but you conveniently forgot the bit about the customer apparently not even having the card on him?!

The purpose of the thread had nothing to do with problems experienced by the store/staff, it was to express the problems experienced by a customer. As the store owner can't be bothered to adress the issues raised here and merely appears to want to whinge about their own problems, I'll make sure I avoid this retailer.

Personally I'd be grateful he went to the trouble to help prevent me being stuck in the middle of a £1000 fraud

and no I'm not a retailer

 

[Sigismund]

I suspect they have full business insurance and they cover the risk. If the lens goes missing between the shop and cstomer it is also presumably covered, but the purchaser would then probably grumble about that.

A business would just wait for the insurance to pay out

Indeed? And yet people buy £1000.00 lenses by mail order every day of the week.

You are quoting me in error in your second point.

but you conveniently forgot the bit about the customer apparently not even having the card on him?!

Incorrect.

... I did offer to bring my card with me...

Personally I'd be grateful he went to the trouble to help prevent me being stuck in the middle of a £1000 fraud

and no I'm not a retailer

Again, I am unsure what your response has to do with the quote to which you refer. It would appear that your sympathies lie with the retailer.

 

[fracster]

I wish you good luck in finding a supplier/retailer with 100% customer feedback then.

 

[Sigismund]

I wish you good luck in finding a supplier/retailer with 100% customer feedback then.

Thanks for your good wishes. Quite why you would think I need to find a supplier/retailer with 100% customer feedback is beyond me though. I have merely responded to the OP's post and based my future purchasing decisions on all of the information herein.

This thread was started by a disgruntled customer and seems to have morphed into people here feeling the need to continually quote me!

Anyway, I've said, more than, my piece so shall bow out now.

 

[fracster]

Because it ****es me off when people get on thier high horse about a retailer that they know nothing about,have never dealt with and base decisions on a bad experience had by somebody else.

Certainly the OP is correct in feeling more than let down in this instance.Myself and others have had nothing but good experiences from this retailer.There lies the problem with forums and the majority of the British Public,good service hardly ever gets a mention,bad service always does.

If you scour the forums and check every retailer of photographic merchandise in the world,then I bet one or two have had a bad experience from all of them at some stage.

Some loathe Warehouse Express,I have never had a bad deal with them,should I not buy from them due to miniscule amounts of negative experiences? No,that would be downright silly.

Of course it is your perogative to buy from whom you wish,Martins Cameras is obviously not high on your list,for others,it is. To run down somebodies business from the comfort of the internet is wrong, and for people to refer to the owner as a ****,not you I hasten to add,smacks a little of infantile behaviour.

Just my opinion.