Mail "blacklisted by local policy"

[ChrisR]

We have a family Plusnet account with email, and separately I have a Gmail account. Yes, I know, I should find something else, although when you've had the same email address for 15 years, it's a lot of work.

I have set it up so that any mail that comes in to my version of email on Plusnet (ie chris@....) is automatically forwarded by Thunderbird to my gmail. This used to work fine. I have just logged into the Plusnet and tried to forward a message. I get:

"Sending of the message failed.
An error occurred while sending mail. The mail server responded:
<xxxxx@gmail.com> recipient rejected (blacklisted by local policy).
Please check the message recipient "xxxxx@gmail.com" and try again"

Now I have certainly not made any conscious decision to block Gmail. This may be a by product of the move to Greenby, or perhaps not. Anyway, assuming this represents a setting I can change, where should I look? Thanks

 

[Box Brownie]

Hmmmm!

It seems that you are/were not the only one...

Blacklisted by local policy

My wife has recently been having problems sending emails. Messages she sends can take up to four days to be received the other end. Then, this morning, she tried to send an email and received the following error message: Sending of the message failed> An error occurred while sending mail. the...

community.plus.net

The post there by "Townman" might have some relevance re: Gmail
As in perhaps it will work if tried again in a short while

 

[ChrisR]

Hmmmm!

It seems that you are/were not the only one...

Blacklisted by local policy

My wife has recently been having problems sending emails. Messages she sends can take up to four days to be received the other end. Then, this morning, she tried to send an email and received the following error message: Sending of the message failed> An error occurred while sending mail. the...

community.plus.net

The post there by "Townman" might have some relevance re: Gmail
As in perhaps it will work if tried again in a short while

Thanks, at first glance it does appear to be "fixed" ie at least one email appears to have left Plusnet/Greenby/Tbird, although it has not yet arrived at my Gmail. I used Googlemail.com this time (my "official email address when I moved from a University email system").

 

[Box Brownie]

Thanks, at first glance it does appear to be "fixed" ie at least one email appears to have left Plusnet/Greenby/Tbird, although it has not yet arrived at my Gmail. I used Googlemail.com this time (my "official email address when I moved from a University email system").

You're welcome

I can't recall the exact circumstances but vaguely recall, probably about 2-3 years back, emailing someone who used gmail.com and it had worked for a while AOK. However, suddenly the mail wasn't getting through.

They advised trying googlemail.com and that worked. It was my understanding both addresses are interchangeable i.e. in usage terms they are supposed to be identical. NB at the time
I tried a test of sending an email to both addresses.....Gmail failed but Googlemail was received.

 

[Mozthecat]

How recent was your migration to Greenby? Its possible that Thunderbird had the Plusnet routing cached, and was blocked by the relevant dns/security rules, and has now updated to the correct greenby routing,

 

[Stephen L]

I’ve had this occur. With me, it seemed to be upon sending from a non-Google mail account to a Google account. But I have not experienced this for a while.

 

[ChrisR]

How recent was your migration to Greenby? Its possible that Thunderbird had the Plusnet routing cached, and was blocked by the relevant dns/security rules, and has now updated to the correct greenby routing,

It's not easy to tell when we migrated to Greenby. but I think it was some time late last year. Turns out this was reported on the Plusnet forum as happening before Greenby, though.

 

[Box Brownie]

On a side re: PN to Greenby migration.

As mentioned previously on another thread ....PN had a spate of Spam and in my case did not fully resolve it (they "were working on it") before my account migrated.

I contacted Greenby support before Xmas to get their feedback about the Spam still coming through. However, possibly due to the holiday season, I have yet to see a response.

In the meantime I went through the Spam settings rules in Outlook where I could but some still gets through to my normal mailbox(es).

As mentioned in that other thread I previously never had so much Spam!

The other thing of note about the differences between PN email structure and Greenby. ..
In my/the PN account portal I would manage the mailboxes general settings & setup. If I ever needed to access the individual mailboxes using 'Webmail' I could do so as required entering the user name and mailbox password.

However, I noticed a IMO significant difference in the way the Greenby portal works!
When logged in I can see, as expected, all the mailboxes including my OH one.
But I discovered that unlike the PN portal when I click the mailbox I am immediately taken to webmail without further requirement to login to the webmail. Such access without webmail login includes the mailbox of my OH.

I PMed a PN staffer on the community forum about this, pointing out what I see as an inconvenient and poorly executed change. But none too surprisingly he was wasn't able to comment other than letting such other users of 'said' mailboxes know.

 

[Mozthecat]

The other thing of note about the differences between PN email structure and Greenby. ..
In my/the PN account portal I would manage the mailboxes general settings & setup. If I ever needed to access the individual mailboxes using 'Webmail' I could do so as required entering the user name and mailbox password.

However, I noticed a IMO significant difference in the way the Greenby portal works!
When logged in I can see, as expected, all the mailboxes including my OH one.
But I discovered that unlike the PN portal when I click the mailbox I am immediately taken to webmail without further requirement to login to the webmail. Such access without webmail login includes the mailbox of my OH.

I PMed a PN staffer on the community forum about this, pointing out what I see as an inconvenient and poorly executed change. But none too surprisingly he was wasn't able to comment other than letting such other users of 'said' mailboxes know.

That is pretty much Microsoft’s standard settings for outlook these days, it also no longer logs you out by default when you close a webmail window/session (previously it would ask if you wanted to remain signed in when you logged in).

 

[Snapsh0t]

My wife had this error recently when trying to email a friend in Switzerland using T'bird/Plusnet. No gmail involved and we've not been migrated yet (AFAIK). Fortunately, she also had a work address which seems to have gone through.