Mac OS upgrade, from Yosemite 10.10.5 to High Sierra problem

BillN_33

BillN_33

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I have a Late 2014 iMac 5K 27' Retina running Yosemite 10.10.5 ....... bought in the UK with a UK keyboard and the OS in english ............(I live in France and the computer is in France with me)

I have just signed up for the monthly subscription of Lightroom Classic CC etc., using my Adobe account, registered in the UK etc., ........ I downloaded the Adobe LR Classic CC software ....... but it will not install - doing a little research on the web it would seem that the current LR Classic CC needs to be install on a machine running High Sierra .................my machine is running OS X Yosemite

The upgrade to High Sierra is free ........ but to download the upgrade I have to do this through my iTunes Account, (???), even though it is free ...... fine I log into iTunes with my user name and password .. again fine so far ........ but when I hit "Billing" so that I can download the new OS, I get an error message which stops the process even before I get to any upgrade

This seems to be because I live in France and the system knows that ....... so ....... OK ....... I change countries in "Store" to France ............ but still no joy ...... null error message, (Your request produced an error.
[newNullResponse])

Any ideas or do I just wait until I go back to the UK later in the year ....... plus I would not want to download an upgrade in the French language ...... if that is possible, with an Adobe UK account ....... but I cannot even get to the stage .i.e. changing the "Store" to France and using my Adobe UK Account, I still cannot upgrade the OS to High Sierra
 
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Is your iCloud account set up as part of family sharing?
 
Is it light room that won’t run on Yosemite or just the installer? I’d ask adobe for links to older versions as that seems to be least likely to turn everything upside down.

There is something called adobe application manager which is outside of CC. That’s worth trying too.
 
wave01 said:
Why can’t you just get it from the App Store
Click to expand...
Byker28i said:
This: Here you go:
https://support.apple.com/en-gb/HT201475
Click to expand...

Tried that as explained in my first post - I get "
(Your request produced an error.
[newNullResponse])"

when I hit Billing during the log in process ..............if you read thru such problems you will find that you cannot update in a different country to that of your account registration .... it seems to be a common reported problem
 
BillN_33 said:
Tried that as explained in my first post - I get "
(Your request produced an error.
[newNullResponse])"

when I hit Billing during the log in process ..............if you read thru such problems you will find that you cannot update in a different country to that of your account registration .... it seems to be a common reported problem
Click to expand...

Ah sorry - you said Itunes - this is app store

Hum, I've got El Capitan as a downloaded App but it's 260Gb. Could probably throw that up somewhere on my website is thats any good?
I used it to create a virtual machine so I could fault find SMB connections last year.

Know anyone with a mac that could download a later version for you?
 
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Byker28i said:
Ah sorry - you said Itunes - this is app store

Hum, I've got El Capitan as a downloaded App but it's 260Gb. Could probably throw that up somewhere on my website is thats any good?
I used it to create a virtual machine so I could fault find SMB connections last year.

Know anyone with a mac that could download a later version for you?
Click to expand...

Thanks

I'm back in the UK next week, by car, so I will take the machine back and update there
 
BillN_33 said:
Thanks

I'm back in the UK next week, by car, so I will take the machine back and update there
Click to expand...

If you can't for whatever reason, let me know and I'll make a bootable USB drive and post it in to you
 
Back in the UK ...... update downloaded without a problem after I went into "My Account" and typed in the CVC number to my Credit card even though it was a free upgrade
 
BillN_33 said:
Back in the UK ...... update downloaded without a problem after I went into "My Account" and typed in the CVC number to my Credit card even though it was a free upgrade
Click to expand...
Yes it’s just Apple’s way, I’ve just been asked for the CVC again just to download a free app from Google.
 
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