Mac Adobe Problems

Ramsey

Ramsey

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43
Name
Ian
Edit My Images
No
I have been using my Macbook Pro and BT Voyager 2100 router for some years with no problems but lately I've been having problems connecting to Adobe.com. The web site will not load at all and so I cannot update my Lightroom software. Anyone got any ideas? Any other web site will load quickly but not this one.

Thanks

:bang:
 
do you mean adobe.com or do you mean a specific url within the adobe domain specifically for updating lightroom? It could just be down, but why do you need to on to the website to update? surely you use the updater software no?
 
I've tried all parts of the adobe web site. Support links, main web site, lightroom updater etc but all fail with a time out.

Any ideas?
 
just checked the adobe site and it works here - you can get to other sites obviously. have you checked to see if there are any exceptions in the firewall blocking the site?
 
I just tried it with the firewall on and off and it makes no difference. Also checked Firefox for any exceptions and I can't see anything wrong.

So frustrating.
 
very odd, is the hardware firewall on or off?
 
I just tried the same from a Vista Dell Laptop and failed again so it suggests my router is the problem. The error message from Windows suggested that it was a firewall problem at my end as Windows could interrogate the Adobe web site.

I didn't think my router had a firewall!
 
oh right - you access it via the web - i'm on bt home hub but it should have one - try voyager.home in your browser.

look at all the instructions before changing anything though.
 
BT Voyager 2100

I think I've turned the firewall off (IP Filtering) but its made no difference.
 
hmm, sorry there i'm stumped - what browser are you using? any plugins or add ons that could be causing a problem?
 
Im not too sure with BT but my netgear router has an IP address of 192.168.2.1 and when I access it through my browser I can edit pretty much what I want. In the past I could not use certain download software because my router would not allow the port so I had to set up a port on the virtual server with an IP address then the software would get a connection.
I am thinking maybe it is something like this, your router has denied access either to a certain port or to a particular IP address, i.e. the adobe website address.

May be worth checking
 
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