love nikon hate nikon uk service.sorted thanks to grays of westminster

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straycat

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i sent my D700 in to nikon yesterday after being made to jump through hoops to prove my warranty.

then being told it was logged on the service computer anyway.

they told me they would phone me and keep me informed,they didnt at 16.30 i got an email estimate for £550 for a camera under warranty [mostley the rubbers comeing away].

this was an email from an unmoitored account so i couldnt reply.
i phoned 30 times and was constantley put through to answer machines.not even the MDs office.

in the end i left a message saying they could buy back all my nikon stuff and i would move to canon i was upset.
empty threat how could i live without my f3 and all those cracking lens.:nono:

i expect nikon japan wouldnt be happy if they knew what nikon uk was like :thumbsdown:



ps as an aside i feel that john [yardbent] graham [fitp] and lawrenceots all managed to be nice in a situation that could so easy of gone south.

its clear to me they are all honorable chaps :love:

so as they must all be nikon lovers i have the latest copy of nikon owners mag [not avaiable in the shops] first one to reply on this thread i will post it out to them.
 
it was an offer to :thinking:

john [yardbent] graham [fitp] and lawrenceots
 
I had superb service from them on a Coolpix 5700 dating from 2002, that the sensor had failed on, this was repaired FOC cleaned and returned here to Ireland by courier, in turn round of about 10days....I have been told that if you take your gear to their HQ in person you do get a better level of service.....I do hope that if I required service under warranty on my D300 I would not be treated as you have been:bat:
 
Is it the Nikon service department you have a problem with or Homeserve who deal with the warranties? I had nothing but trouble and spent over 4 hours on hold in total with all the calls i had with Homeserve but Nikon were excellent.
 
they are like s/h car dealers no one called me back

so i phoned again today they say the rubbers comeing away [not glued correct] is wear and tear and everything is wear and rear so not covered by warranty

now hes just told me there is a dent on the camera i know it wasnt dented when i sent it in [i used a massive well padded box] and had cleaned and removed all the bits attached.

my camera is either in my hand or in my bag i dont have it loose all of my equipment is well looked after cleaned before and after i use it.

i can see a nightmare approaching and i actually feel sick with worry,i dont trust them.
 
i am in deep despair with nikon they have caused me so much stress i have given up trying to get my d700 back. so much so i want to give up photography.
 
have you tried emailing or ringing anyone in the business to business department? i can only say good things about my experience with Nikon so far
 
Hi Straycat,

Try to chill my friend. These problems are most definitely sent to try us and it can be an awful experience there is not doubting that. But in the grand scheme of things your health is far more important.

I suggest that if you must, use controlled anger, ie fake it rather than actually becoming angry as you will not do a very good job when you loose control

You need to speak to someone more senior and insist that you do. Explain that the fault is, in your opinion a warranty issue, how could it be other than that? Then explain that the camera was not dented and you are very upset as you look after your gear.

But paramount to all of this my friend is you must relax. Get in a bath with some lavendar oil, sip a glass of wine and listen to your favourite music!

Best regards

Chris
 
I too have had poor service from this lot. I guess you sent it to Nikon themselves @ Kingston and not a partner?

I sent my 14 month old lens back for a new motor and after 3 weeks of nothing I called them. Eventually speaking to a dumb telephone operator, the lens is in the system and they were 'busy' . That afternoon, the engineer started the repair. 3 days later I got an invoice for a new motor and 0.25 hours of labour. Why it took 3 days to invoice me and send out me lens is besides me. Very poor communication and has left a sour taste tbh.

Thinking of changing everything to canon for a while now and experiences like this make me want to spend money I haven't got so I don't encounter them again!
 
it has effected my health i have diabetes/blood pressure problems and havent eaten.i feel sick and totaly helpless.

the dent on the camera they now say is a almost invisible mark on the top flash so why worry me further.

i just cant handle it to be honest i have never sent anything back to nikon in 25 years this is the first. its under warranty what is wrong with them?
 
straycat said:
now hes just told me there is a dent on the camera i know it wasnt dented when i sent it in [i used a massive well padded box] and had cleaned and removed all the bits attached.
Click to expand...

Funny that as I have heard many stories of people sending stuff away for repair only to find it damaged on return. A friend recently put her car into the garage after being hit and it was delivered back to her with more scratches than before it went in!

When my D5000 was recalled, I actually photographed the camera from all angles, even when putting it into the box and taping it up to show that the camera was in perfect condition. This would help prove what the condition of it was like before sending it off
 
I sent my D80 back to Nikon to have the LCD replaced under warranty. When it was returned it was loose in the box with no body cap. It was mint when it was sent in, but when it came back the LCD was covered in deep scratches. WHen I brought it up with Nikon Service, they basically said I was making it up and I had to prove they damaged it
 
Kato said:
I sent my D80 back to Nikon to have the LCD replaced under warranty. When it was returned it was loose in the box with no body cap. It was mint when it was sent in, but when it came back the LCD was covered in deep scratches. WHen I brought it up with Nikon Service, they basically said I was making it up and I had to prove they damaged it
Click to expand...

See the post above you. How are they to know you didn't?

If you hire a car it is inspected before you take it away and any faults noted, in order to protect the hirer.
 
One thing is clear with this thread and that is we really do need to photograph the state of our products before returning it.

However, that does not help the OP who is probably getting more stressed reading all about these problems!

Very important for him to really chill and then take the problem to another level as I have suggested.

Regards

Chris
 
raj357 said:
stick with Canon ...
Click to expand...

What the hell has that got to do with anything ????? :annoyed:

Back on track, the only dealings ive had with them was when I first got my D3, had the mucky sensor thing and it got sent back to then to clean it and it came back just as bad, so, was returned back to them to do it properly, came back spotless which was what they should have done in the first place. Apart from that ive not had any issues with servicing.

500+ quid for new rubbers does seem a tad excessive though, I sent my D2x in for a focus problem which meant they had to get inside it and so rel=placed all the rubbers on it and that cost just under £200.
 
I have never had any problems with Nikon myself and found their parts department particularly good. I have this "Nikon pro user" membership that guarantees all manner of stuff. Not sure how much better it would be but luckily not had any major problems yet.
 
Regardless of the expectation of service.....is it really worth getting in this state about two rubber bands?

Yes, there are customer care expectations that you can reasonably expect, but to get so worked up and into such a state of mental anguish over such a trivial thing is, to my mind, losing sight of reality.

Lets look at this in relation to:

1. those folks who live in Cockermouth and who had a raging torrent running through their houses with no dry bed to sleep in, no house to go home to, no food to eat and their livlihoods washed away.

2. You could be a Palestinian living in the Ghaza strip, with rubble all around you and the daily struggle to find food, water, sanitary facilities, a job and dodging bullets, rockets, shells and a beating from some soldier.

3. You might have been living in Haiti where there was a massive earthquake that tore the heart out of the entire country.

4. You could be living in Chile - much the same as above.

I think that your rubber bands around your lens barrel, in relation to the above, are a very trivial affair that a drop of Bostik would have solved at home without you having to send the camera in. On my D2X the rubbers fell of. I just glued them back on (which is all Nikon would do anyway - they are only held on with adhesive, on Nikon, Canon, Sony, Pentax......whoever makes them.)

Get hold of reality chap. You are not going to die, starve or be homeless as a result of this....it might not be perfect, but it isn't the end of the world as you seem to be making it out to be. You are very lucky to be in a positition to have the money to buy a D700 in the first place. Just remember that.

there is always someone in the world worse off than you are. that is worth remembering too.
 
Simon Coleman is the General Manager at Nikon UK.

I would send a well worded email straight to him.

The address is likely to be:

simon.coleman at nikon.co.uk but I cannot find any verification of this.

I have used this tactic with several large companies including Dixons group, Tescos and Sky. Each time the PA to the MD has been on to me bending over backwards to help :lol:

Don't mess about with customer services just go straight to the top. Always be polite and express your dissapointment, quote usual satisfaction, excellent product, etc.

Andy
 
Lensflare, you silly boy

i dont remember bumping ito you on the falls road or any of the belfast outstations,nope?

perhaps i met you on two sisters? no didnt think so

or was it on mount igman or maybe in pale? of course not

i am quite sure you never bumped into me at Camp Bastion.no again

what evers happening in the world does not excuse poor service in england.
photography happens to be my release from some of the things ive seen in this world.
so holding onto my camera with a £550 bill is a big thing to me.

there is nothing worse than a feeling of helplesness however it comes.
they sent me another email i cannot reply to today and i cannot get to speak to anyone who will help me retrieve MY camera.
 
daddy day care said:
Simon Coleman is the General Manager at Nikon UK.

I would send a well worded email straight to him.

The address is likely to be:

simon.coleman at nikon.co.uk but I cannot find any verification of this.

I have used this tactic with several large companies including Dixons group, Tescos and Sky. Each time the PA to the MD has been on to me bending over backwards to help :lol:

Don't mess about with customer services just go straight to the top. Always be polite and express your dissapointment, quote usual satisfaction, excellent product, etc.

Andy
Click to expand...

thanks i have repeatedly asked to speak to the MD i just get an answering machine every time, same with the service manager.

i have found the no for nikon japan [10 hours difference]

will try it later just hope its correct

0081-332145311
 
You wont get put through on the phone.

Either write or email him. Most likely his PA will respond on his behalf but you will get an answer.

Keep trying, you will get it sorted in the end.

Andy
 
I just glued mine back on again - used 'Shoe-Goo'...works a treat...

I've never had a bad experience from Nikon...
 
i phoned tradeing standards and followed there advice.

which was to contact grays of wesminster who sold me the camera
tabitha made several calls and called me back to tell me the warranty would now be honoured and to relax enjoy the weekend.
obviousley they have some clout with nikon.

if that hadny worked i was advised to write into the company and then eventualy tradeing standards would step in.

it wasnt just loose rubbers the usb board was loose and some other minor things that added up the price.
i had re-glued but it was still coming loose and didnt want to use to strong a glue in case the camera had to be striped.

the S/H d70s and d200 rubbers are all intact as is my f3 etc.
 
You and your shoe goo Andy :p

Keep on going with Nikon, i cant believe the bill they are charging you but keep on at management level as you have a valid point to escalate :)

EDIT: late reply, glad getting resolved properly :D
 
Great news!

A happy end to the story.

Regards

Chris
 
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