Lloyds Pharmacy

RandomlySet

RandomlySet

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Mat
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My god, what a useless bunch of drivers they employee!

Bit of background, for about 5 years or more, I have been having injections of Stelara every 12 weeks. The the early days, everything was managed to Bupa, then someone else (maybe AXA) which lasted a few months and then Lloyds (probably for the last 2 years).

In the time Lloyds have taken over, I have rarely signed for my drugs (maybe the first few deliveries)! They also fail to take away a sharps bin that I've been asking to be collected for 2 years!

About a year ago they let someone else sign, luckily they rang me straight away (as it needs to be refrigerated)

I then changed my job (same company) back in Feb/March time. So I gave a name of someone who could sign if I wasn't there (due to possibly being off site). However, deliveries in May, August and Yesterday have all been signed by someone not named! Again, no sharps bin collected even though it's on the delivery note - along with the only name who can sign for it if not me!

Which brings me to why I'm just a little p***ed.... Yesterday's delivery should have been between 2-4pm. 5pm no delivery so I ring them. They looked into it, and rang back about 15mins later. Reckons the driver was here at 2:30

About 15mins ago, someone in goods in rang to say some TV/Monitors had just arrived for me (I work in IT), and "oh, some drugs here too".... When I asked how long they had been there, they said since yesterday!

I've just got off the phone from Lloyds making sure they understand how p***ed off I am. This drug is now ruined (potentially), the nurse will have to cancel tomorrow's visit, and she's fully packed out next week! I mentioned, that despite me giving an authorised name, they should ask for me first. Every delivery I have happened to be on site so could have signed for it. The named person (who hasn't signed on the last 3 deliveries) is there as a back up only!

The driver must thing he works for Yodel delivering f*****g clothes or something! Jesus Christ! He never told the lads it needs refrigerating! The driver knows this as it's delivered in a massive coolbox, which he has to take it out of.
 
They rang back about 2hrs ago confirming the medication is now useless! So they have to request an emergency prescription from the consultant, and then hope they get that tomorrow and put on urgent delivery for start of next week....

Good job I can wait a bit (it's nothing major, it's treatment of psoriasis).
 
RandomlySet said:
They rang back about 2hrs ago confirming the medication is now useless! So they have to request an emergency prescription from the consultant, and then hope they get that tomorrow and put on urgent delivery for start of next week....

Good job I can wait a bit (it's nothing major, it's treatment of psoriasis).
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wonder how much that wasted treatment was.
 
I know how much it was supposed to cost when I started the trial about 5-6 years ago.... I've also seen adverts in the States for what they can pay! It's not cheap!
 
When I started, I was told it was about £5k a shot! I've seen it advertised in the states for around $50,000 for a year!

The list price for the treatment is £2,147 per 45mg vial, and NICE estimates that the average annual cost for a 45mg and a 90mg dose are £10,735 and £21,470 in the first year, and £9,304 and £18,608 per year thereafter respectively.
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Source: http://www.pmlive.com/pharma_news/j...determination_nice_psoriatic_arthritis_677729

Stelara: This medication is used to control two psoriatic conditions: moderate or severe plaque psoriasis, as well as active psoriatic arthritis. And in September 2016, the FDA approved the drug as a means of treating moderately to severe active Crohn’s disease in adult Americans. According to the National Psoriasis Foundation, without insurance, the retail value of a year’s worth of Stelara injections would cost between $30,000 and $70,000.
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Source: https://www.searchrx.com/blog/top-15-expensive-prescriptions-united-states/
 
Do you get this on the NHS? If so you should be making a very loud complaint to whichever healthcare provider funds your treatment (GP surgery, hospital consultant or whoever) as they are the ones losing out and they are the ones who can set fire to arses. Not to mention the potential danger to life if a similar sort of service is being provided to a diabetic needing insulin, for example.
 
Have had similar with my mums vitamin D injections that are supposed to be delivered quarterly.
Since they took over from the previous company about 6 months ago it's been a disaster, and generally takes several calls to get them delivered.
 
Hmmmm! Lloyds and their driver are in effect intermediaries....................someone somewhere in the NHS structure is authorising your treatment (e.g. your consultant, GP, local commissioning team et al ) and signing off on the cost it.

Perhaps a good idea for those with the power to kick both Lloyds and the driver team up the bracket to make sure they get the process right 100% of the time.
 
might be a stupid question but why isn't this delivered to a pharmacy that can hold it refridgerared for you to collect?
 
Mr Bump said:
might be a stupid question but why isn't this delivered to a pharmacy that can hold it refridgerared for you to collect?
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I can answer that one from personal experience. Pharmacies don't want the responsibility and the potential liability.
 
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Mr Bump said:
might be a stupid question but why isn't this delivered to a pharmacy that can hold it refridgerared for you to collect?
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Never been an option given to me. And TBH, for about 3-3.5 years, the service was fine. It only became an issue when Lloyds took over.

But StewartR may be right in what he has said regarding responsibility and liability.
 
How about a surgery or health centre?
 
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